Quest Diagnostics

I wish I could select something less than 1 star. I spent 30 minutes driving around the parking lot because the only sign is a portable one that is nowhere near the street. In fact it was placed right next to their door behind all the buildings. Their parking garage was full but again no sign letting people know so everyone is driving around in cicles. I let office staff know and their response was «ya we know it sucks». I will never return to this location ever again!

Awful. The women who work here are always rude, they must all hate their job. Like another reviewer had said, I always here them say things like «shoot me» «i need to get out of here» I always come at 630 and am one of the first 3 people in the morning and bc I have hard veins i normally leave around 715 bc the girl who can do hard veins decides to go stick 4 or 5 people before coming to the person who has been waiting. Its not just this location either every location I have gone to is like this.
Update: last time i went in the girl sticking né said i owed $ 118 and could not get my bloodwork without paying that. I offered to pay half she said no. So then as she is clicking through the screen the screen pops up with $ 60. She chanhed the number to $ 118 (im assuminh that means my min payment due was $ 60.which is what i had asked to pay) then i told her i was in a hurry and was the 3^rd person there but had been waiting a half an hour. So she takes my card and VERY SLOWLY typed my card info into the computer … Right next to her was the card swipe plugged into the computer with a green light again just an ASSUMPTION but im pretty positive the card swipe worked. Thank you for making me late to work at 9am when I got to quest at 615.

Quick tip for folks: Make an appointment. It seems to help. After bringing my elderly father in 3 times for blood work and having to move his cardiologist appointment because we could not get the lab work done — I decided to make an appointment rather than do a walk-​in. It sure helped.
My experiences before this were ridiculous. I don’t understand what is wrong with Quest so can only speculate. When we went to the Dignity lab that used to be at that location, there were never any issues. So I have to believe it is a staffing issue. The two times we tried (unsuccessfully) to get in for simple blood work were a complete disaster. The first time we waited an hour and then walked out. People were quite angry in the waiting room which was completely full by the way. People had been there almost 2 hours waiting. The staff behind the desk were rude and it appeared that had ONE PHLEBOTOMIST on staff even in the «in demand» early morning!!! These people are fasting and some are in their 80’s and 90’s!!! How hard can it be to do a resource analysis and realize you are understaffed???
The second time we walked in there was almost no place to sit. We waited. And waited and waited. People were incensed. Several walked out. Some tried to talk to the girl behind the desk and were treated rudely. One guy even asked for her name before he walked out. After about an hour, my dad and I had to leave too. I do work for a living in addition to caring for him. We had not even been called to the desk to give his insurance information. No movement whatsoever and people kept piling in. There again appeared to be one person drawing blood. What the heck Quest?!
Today we had an appointment and that is why I do recommend it. It is not fail-​safe from what I heard on our other days — sometimes you have to wait 30 minutes or so even with an appointment but today went well. Waited 15 minutes. However, again my dad said there was one person drawing blood.
Quest — you need to get your stuff together and remember that you do need to treat people well. Do some resource analytics and staff appropriately. I feel bad for the front desk people because they catch all the negativity and I am sure they don’t do the staffing!!!
I will update this review after our next visit — hopefully things will change both for the patients and for the front line people that work there.

So I walk up to sign in and one lady looks at me and then says loudly to her co-​worker, «Somebody just shoot me now, please.» Nasty ghetto attitude. Can’t believe they would hire and retain such a rotten personality. I work in the medical field and realize how hectic it can get, and readily admit I have uttered these exact words when the bazillionth patient has innocently strolled in, blissfully unaware of the high volume and ensuing chaos. But absolutely never would I have lowered my standards of professionalism and simple human empathy enough to say such a thing within earshot of aforementioned innocent patient, much less say it practically to his/​her face.
This is how they «greet» their patients? Wow.
Ubelievably, I once had a dangerously abnormal lab result and it was only when I contacted my Dr and demanded to see my labs (over a month later) that anyone even LOOKED at my labs. Apparently Quest does nothing when labs are dangerously abnormal. I realize my Dr bears more responsibility for the oversight of course, but working for a different health system I assumed all irregular labs are «flagged» or otherwise brought to the health care provider’s attention. Not so here, so bear that in mind.

This was my first visit to this location and it was a disappointment. The times listed online were incorrect with their hours. I arrived early before 7 am and they took 5 others who walked in after I did. I had to ask if they forgot about me as they had put my file out of circulation. I was quite upset about this as I was expected at work.
Then, the lady who drew blood was pleasant but I have never had such a painful experience before. The pressure of the needle was so painful I had to say something.
Then to top it all off. They never updated my account with my current insurance info that I provided. I just received a bill of full charges and not the correct insurance info.
This was a complete poor experience for me at this location.
There were a few gals working but still couldn’t process properly!

For such an incredibly busy location, perhaps they should hire more phlebotimists. An average wait of over an hour and a half is absolutely ridiculous. Even coming in early in the morning doesn’t help. I’ve been here several times and always have to wait for a huge amount of time.

Been to three of these places in the last couple weeks, this one is by far the best. Very fast, friendly and clean.
Natomas was an alright location, probably give them 4 stars.
N sunrise wasn’t friendly and a bit resentful in attitude. They aren’t all the same and the people make the «feel» of each location, this one had many good, friendly, service oriented staff.

Phone # wrong on this listing so if u want to contact them call 916−962−9865. If you want to make an appointment call 1888−277−8772.
Anyway, I went and I don’t know if the young girl knew what she was doing. She seemed nice and like she knew how to draw blood but when it came down to it she couldn’t get any blood out. So she tried my other arm and couldn’t get blood out either. She asked another girl to step in and try if that was okay with me, I thought it would be fine so I said go ahead but before I got stuck for a third time I started to feel faint and had to stop them. After my arm was sore for 2 days. I think they just weren’t experienced enough. I’m going back but I’m asking for an older more seasoned phlebotomist next time. That being said, their attitudes are kind and gentle.

This Quest location is inside the Mercy San Juan Medical Center on Coyle Avenue in Carmichael. First floor near the entrance.
I use this location for the typical testing that is done for annual physicals. The staff is very pleasant and know their jobs well. Painless drawing of blood, etc.
The most I have waited is ten minutes, sometimes get in as quickly as one or two minutes. I have never scheduled an appointment due to the fast service as a walk-​in patient.
Excellent in every way.