Quest Diagnostics

Horrible front desk service and I wasn’t even there for myself! A pregnant women simple asks the front desk why everyone in the lobby went in before her. The receptionist proceeds to have attitude and tells the young woman…“I’ve been doing this for 25 years! I know how to do my job!” Then continues to talk under her breath. Very unprofessional!!!

Extremely poor customer service. I called in to see if they closed for lunch and was told they did not. I showed up at 11:35 am and signed in. I was not called to the counter until 11:55am. When she checked me in she did not even read my orders properly and missed the fact I am having a glucose pregnancy test. I had to ask for the drink. She then said she didn’t have time to do it.

This location used to be in the same building as the Camellia Women’s Health on Jameson but apparently moved within the last 2 – 3 years. I made an appointment for 10AM and was filled with dread when I walked in to see well over 20 people in the lobby — there was only 1 seat left in the waiting area. I signed in and sat down and was very pleased when I was called back right away (though the rest of the people waiting didn’t look too happy!). I remarked about the volume of people waiting to the woman drawing my blood and she said, «It’s always like this in the mornings.» Moral of the story — you probably don’t want to do a walk-​in here in the mornings!
The place was clean, except the front glass, which looked like it had not been cleaned in a long time. Seeing all the handprints grossed me out! However the rest of the facility was clean and the woman drew blood from my left arm with ease, which has always proved a feat for others in the past. Overall, a good experience.