Carmel Auto Contours

Much like the other «not recommended» review, I found the customer service at this shop is less than acceptable. We were given the name of this shop by someone with many years in the automotive industry in the Indianapolis area. We were told they were the best. Unfortunately, we’ll never know.
Four months after initially contacting this shop and getting an estimate from them, we were told today, they don’t work on BMWs any more because they are too complicated with all their computers. We need a hood and a bumper cover. Nothing that requires even remotely doing anything to a computer on my car. In addition, my car is a 2004. There are 2014 Fords with more advanced computers than what my car has. To top it off, my insurance company has already cut them 2 checks to do the work — thank goodness those are still in my possession!
I’m not saying this privately owned business has to take every customer that walks in the door. I’m saying that if you don’t want someone’s business don’t string them along for 4 months. Return phone calls and be professional.

I was definitely turned off after going here.
I pulled into their parking lot at 5:30 not knowing when they closed. One of their employees (maybe owner, I didn’t catch his name) was standing outside with another customer. He invited me inside and asked what I needed help with. I told him I had an estimate from my insurance company and was looking to schedule an appointment for the next week. So he mentioned they closed at 5 but would take a quick look in a few minutes after he finished chatting with this other customer and for me to wait outside by my car. So that was perfectly fine by me. I apologized for being there after hours and went back out to my car. My impression changed the longer I had to wait. I waited 30 minutes before I decided to just drive away. I repeatedly made eye contact with him through the window so it wasn’t that he forgot I was there either. Rude.
It’s not that I expected quick service, but he easily could have said «come back on Monday and we can set something up.» I would have. He could have popped his head out the door and said it will be a little longer. Fine. I know this review doesn’t comment on their work, which might be great, but I think the way you treat people truly reflects your own personality and, in this case, your business. So I decided if I wasn’t worth their time then they don’t deserve my business. I’d rather take my money elsewhere. Food for thought.