East Coast Toyota-Scion Service Center

Come see joe for service! He’s the best. I’ve paid my car off and other than wear and tear nothing’s ever been an issue. They have Great coupons and package service deals. I live in Wayne and have multiple dealers I can go to but would never dare ! I simply trust east coast Toyota and no one else. As other reviewers have mentioned they are worth driving a bit out of the way for ! Thx again !!

Let me start with the fact that I’ve had my Toyota for a year, so I’ve been to the service center maybe 3 – 4 times. Not because of problems, per se, but for my oil changes, scheduled tune-​ups, and, as a holiday splurge gift to myself, I had a remote starter installed. My most recent visit was 2 days ago for an oil change and scheduled tune-​up.
Everyone has always been terrific. Helpful, friendly, direct, polite. The other day, when it turned out my car needed a little extra work (brakes, most significantly), I was kept up to date the entire time. I appreciate how detailed the service is, how everything is checked and double-​checked.
Also, the entire facility is clean and bright. I feel confident every time I go, and I know my car is in excellent hands.

I made a same day appointment for car service. They were very fast and scheduled me in between appointments. The staff are very friendly. I keep going to them for my car service.

I have been waiting an hour and a half for an oil change… just an oil change. The only reason I’ve brought my car back here is because I have free oil changes for the first year of owning my car, which I didn’t know about until after already paying for two oil changes. They apparently don’t like to tell you in hopes that you forget that they were free. The last time I was here they told me that I needed to change a belt on the car that was wearing down and I was in dire need of new tires, which I had my fiancé look at and he told me the belt was fine and the tires didn’t have that much wear on them. Since then we went on a road trip half way across the country and haven’t had any kind of problems with either of those things and they wanted us to pay $ 600 worth of services my car didn’t need. An hour and a half waiting for an oil change and still not done yet… not worth it.

Awesome, awesome service. I’ve taken my car here twice. First was due to a Toyota safety recall, second was after someone clipped and crushed my driver’s side mirror while it was parked on my street. I ordered the part with them over the phone and it was there 2 days after. I came in, paid for it, and Ken installed it in only 5 minutes.
Never been happier walking out of an auto repair shop

I can’t say enough to show how appreciated i am for this place and for people who work here! They helped me out with really hard situation and fixed my car almost entirely making it possible to charge my insurance instead of me. If not them i have no idea what would i do… Nick, special thanks for you. Thank you, thank you, thank you… My car still running without any issues now and i hope it will stay the same way for next couple of years :)))

FINALLY FOUND A GREAT SERVICE PLACE!!! I drove 35 mins from the Bronx to come here for service after reading the other reviews. The $ 13 GWB toll was well worth it. My car was making strange noises when I accelerated. I came here expecting a $ 1,000 + bill. Instead the technicians listened to me and we went on a ride along to make sure we were aligned. Ken, the mechanic, told me the issue was the type of tires. I had them installed at another non-​Toyota location. Ken didn’t push new tires or any other unnecessary service. He told me that the tires while noisey were great otherwise. My experience with service locations has not been positive in the past, it’s so good to know there are decent people out there. They did another small service and a charged me a grand total of $ 14. All this is less than an hour. I will definitely be back!!!

I’m actually sitting in the TV room waiting for my new vehicle to be cleaned, so I’m taking the wait time to write a review. Tyrone was wonderful. Very helpful and patient. The entire experience for me was very easy going and painless, unlike past experiences have shown. After Tyrone explained everything on his end, Jimmy, the finance manager helped me with the paperwork. He was also very thorough and super friendly. I appreciate the overall environment here and the customer service is even better. Thanks guys!

Am I in an auto repair shop or the atrium of the Hilton ?? Not sure. The movement from the bay where you drop of the car to the meeting with the associate to the flow into the wait area is well thought out and easy.
The wait area is filled with comfy crime, mauve and green chairs. They are in clusters of three. Very good on the lumbar. The floors are tiled and ornate. There are three wide screen tv and free wifi throughout! However, it seems the TV programs are fixed in each of the three areas so you have to get a spot in the genre of TV you like– sports, news or those dreaded court TV shows.
Yippee!
Now there was a woman with a dog in the wait area– not a seeing eye dog but her pet. I am allergic so I wasn’t happy about that.
Perhaps there should be a rule about that.
If there weren’t other seats available then that would have adversely affected my experience.
The coffee machine is too notched with good brewed with coffee mate only. The bathroom is very nicely done and 1000% better than the old unisex facility. There is a ladies room and a gentlemen a room.
The staff continues to be knowledgable, friendly and helpful. They shoot straight with you. They offer suggestions but don’t strong arm you into their way.
I am happy about the lighting, good for reading books and the free wifi! It’s comfortable.
A minor thing at the end was my car wasn’t where the cashier said it was. Slot 11 not 74– thank good new for my keyfob.
Congrats to them all. Nice to see my money at work.

Came here a few years ago, and had great service. After another nearby dealer tried to scam me today, I called them, and they got me in for a second opinion right away. Service was great, and the mechanic showed me everything. Saved me $ 2k! They will be getting all my business from now on!

everyone here is great! the waiting room is brand new with comfy seats. wait time for the things I’ve had to get done are reasonable 45 min-​an hour

We came here this week for our first scheduled maintenance. Saw the reviews about it being small and unclean. Looks like a recent renovation accounts for the larger area, coffee/​tea, comfortable places to sit, and great customer service.

As for service, it feels like its the dingy walmart of Toyota repair shops where they just churn through cars without any special attention or real care since they have the volume since Toyota is such a popular brand.
The location is not even located near the dealership so if you need service be sure to make sure you know where you are going or else you will end up at the dealership for East Coast Toyota. The service center feels like its located in a depot and just feels out of place for the Toyota brand.
What is disappointing is that every single time I show up to the service center with a scheduled appointment the car sits idle for at least one hour before they even start the service! Each time I inquire about the one hour lag and they say its just part of doing business with them. Well, I’m now going to take my business elsewhere to a dealership that actually values their customers!
I did have a service issue where a engine light came on and they charged $ 106 to diagnose and make a very tiny adjustment. This seems a bit high and I was frustrated waiting 3 hours for them to even look at my car with a scheduled appointment.
The mechanics seem skilled and knowledgeable.
Waiting room has a TV and a coffee machine, but everything just feels really old and in disrepair for some reason. There is no wifi and its just not clean. I wish the service center was located in the dealership so they would at least try to present themselves in a respectable manner.

This is my second time here for maintenance on my vehicle. Two year free maintenance comes with the car. The employees here have always been unfailingly polite. The quarters are cramped and dingy, but the workers seem to take their jobs seriously and I don’t see people goofing off or being unprofessional. It is easy to schedule the maintenance and the estimate is 1 hour. I came here in the early morning before and t only took 30 minutes. At 10:30 am, it took until 11:45. I would come back here for regular maintenance, although I don’t know what the price is relative to other places.

One star is too much! When I got the appointment I asked for a shuttle on the phone, they said it is okay. However it did not happen. They said when I leave the car the address is out of the range which is only 2.8 miles?!?

As much as I hate the East Coast Toyota dealership, I have not experienced any problems with the service department. I’ve only used them on my cars that are under warranty and had a service plan included in the lease deal.
Once My car Is off the plan I’d probably go to a trusted mechanic. Prices seem to high for me and I wouldn’t be able to trust them like I would my local mechanic.