Closets by Design

This company defines the term professional. Fiona was the design consultant and she is phenomenal. She gave a lot of great design recommendations. The delivery team was on schedule and on time (they gave me a time and were at my door exactly at that time). Installation was quick and easy and my Master Bedroom Closet just had its size doubled.

if i could give 0 stars — i would! do not got with them — there are plenty of other closet places that will give you the time and customer service you deserve.
customer service is below bare minimum. staff treats you like you are doing them a favor and when addressed the non concern from their employees is appalling!

I was wondering whether to write a review since I never had an actual closet installed. I called Closets by Design and scheduled a meeting with Patty to see my closets and provide a custom solution. She was on time, very polite, she measured my cabinets, left a catalog and said that she will contact me back with the actual designs. I never heard back from Patty or anybody else from Closets by Design. Patty’s business card does not have an email (a first time I see that!) so I could only leave a voice mail but so far no communication.

The truth that I saw with my own eyes seeing another company buying home depot products so I won’t be surprise if they do the same still waiting 3 weeks for a check of cancellation order from them & will have lies from the min you place your order!!!

This company did 3 closets for us about 2 years ago. No issues. Everything was fine. We really like what they did. A few weeks ago I decided we needed 4 additional shelves in one of the closets. I called to order the shelves. They sent them within 2 days and did not charge anything for the shelves or the shipping. This is how you retain customers and secure new ones. A++ for their customer service.

I was a little worried from reading the Unilocal reviews, but now that my closet is finished, I am relieved to say that I’ve had a great experience with Closets by Design.
ToniAnn was the consultant who came and designed the closet with me, and she did a wonderful job. She was very thorough and attentive to details and I felt like my needs were heard. I particularly appreciated that while she showed me a lot of different options, she wasn’t trying to push products or upgrades onto me that I didn’t need; instead she worked with my budget and made great recommendations.
In the end the result was exactly what I wanted. Although I had opted for the cheapest (well, admittedly still a bit costly) plain white boards, it turned out to be an excellent choice. The closet is very well put together so it doesn’t look cheap, and in my case, my room has dark gray walls and white moulding so the white reach-​in closet fit perfectly. I think the darker brown colors — although very gorgeous — would have made the entire room too dark and somber.
Anyway, I’m super happy that I finally have enough closet space and I can now finish furnishing my bedroom. I’m not sure if I just got lucky compared to other reviewers, though I do suspect that the reviewers are not representative of the full customer base (i.e. we are more likely to leave reviews when we are dissatisfied with the service). In any case, I’d highly recommend Closets by Design and especially ToniAnn.

Installation didn’t go well and I wouldn’t recommend them.
At 2pm on the day before my scheduled installation I received a call to confirm my installation date and time. The installer was to arrive between 9 and 11am the following morning (Friday, June 20). At 9:45am the installer showed up and informed me that my drawers weren’t with him, they weren’t done. He said that they might get finished before he was done installing, and if so someone from the shop would drop them off to him while he was here. That didn’t happen. He tried to call the shop repeatedly while here and no one answered. So he left. It seemed to me he was leaving to go to the shop and return with the drawers. I was wrong.
After waiting here for 2 hours, I received a call from Lenna, the scheduler. She informed me that she could get the drawers here sometime the following week. When I inform her I can’t take another day off, she offers me «sometime tomorrow» (Saturday) or next Saturday, I inform her that I have other appointments Saturday and ask that she gets the installers in at 8am so I can get out of here by 10am. Three phone calls later, she said sure.
I indicated that if they had told me yesterday while confirming my appointment that drawers weren’t ready, I would have said «reschedule for a day when everything can be installed». Instead, they confirmed and didn’t deliver. Meanwhile, I took a day off of work for this to be installed and they gave me an insincere «Sorry» and some nonsense about no one being in the shop at 2pm on a Friday afternoon (seriously??). I spoke to both Stacy and Lenna and neither of them could explain how my drawers didn’t make it to my house on Friday, nor did they seem to care. It seemed like this was not a big deal to them, so I’m guessing it’s not the first time half of a closet showed up for installation. As I stated on the phone with Lenna, «That’s fine that you’re sorry, I have 3 other closets that I need done and I’m not inclined to use your shop for any of them.» I will probably use Easy Closets (which I’ve used before, but hate the self-​installation). ** IT should be noted that my sales person, Amanda, was excellent and really did try to get things moving. She even came here on Saturday to oversee the operation.
That’s 10,000 they’re losing out on in this house, and I hope any of you reading this think twice before using them.
And FTR, the installers showed up at 8:55 am and didn’t leave until 10:25am. I was late for every appointment I had scheduled for the rest of the day. Luckily, I was able to accomplish most of what I needed to get done.
UPDATE: I was furious after the installation & ended up receiving apologies from the sales person. In March of this year, I decided to try them again (along with getting bids from 2 other companies) for my 2^nd walk in closet. Their pricing cannot be beat, and I know that the quality is good.
And, this time they came through seamlessly. I confirmed my order and within 5 days they came out and put in everything perfectly. They forgot the correct pulls for my drawers, so they had to go back to the office and get them (took 90 minutes round trip) but they were nice and otherwise efficient. I’m glad I gave them a 2^nd chance.
Since they’re hit or miss Im going from 1 star after their first visit to 3 stars on them (I’d give the 2^nd visit 4 stars on its own).

The installation went well. Their was small error that the designer forgot to correct, but they came up with a solution while installing the closet. At the end of the day, the company owed me 2 shelves: 1 was chipped & 1 they had to use to correct the error the designer made. I have to admit; I was concerned after reading one on the reviews, but I was going to give them the benefit of the doubt. I will say their is no communication within the company, I had to follow up twice, but they did come back to give me the shelves they owed me. So, overall I was very happy that my clothes were finally off the floor.