U-Haul Moving & Storage of Carlsbad

Overall, clean and feels relatively safe (for dark storage building with automatic lighting). They have a check in and check out system with a live display of who is on site on their TV screens, which makes me feel better to at least know whey know who to hold accountable should anything happen.
However, my few incidences have been related to the same check in system despite it’s good intention. Pretty much every time I go to swipe in a the front gate, the card reader says error. Most of the time it still opens the gate, and the screen shows that I’m onsite, but a couple time the gate wouldn’t open. Luckily it was during normal business hours, but no one wanted to help me. There was only 1 (annoyed) person in front of me, but 2 workers. Still she wouldn’t help me. I said Excuse me, to get her attention and she just stood there and said one second, she’ll help you, pointing to the other girl… ok… and when they do get to me, they say they’ve fixed the card. I go back out, gate still says error. I go in again, repeat, gate still won’t let me in. The third time the girl comes out and enters a code and just lets me in. I don’t know how I feel about.
Other than that, I would say it’s as good as it gets in terms of a storage unit.

Rented a 9′ van to move my furniture to my new apartment. Sonja helped me out, she was very nice and helpful. Only took me a couple minutes and I had my rental truck. Truck was almost brand new and perfect for what I needed. Returning it and paying was even easier. Would use again.

Never rent from this place.
The are rude and are not helpful. The first time I rented truck here, I was mislead of the size. Ar you kidding me? They include the granny attic above as part of the length of the truck? I ordered a 17 footer and received a 14 footer. Way too small. I complained and they gave me a $ 25 gift cert and when I went back there to rent another truck and returned it, I wasn’t able to use the gift cert because there were other charges and the computer couldn’t process the charge and accept my gift cert.
NEVER RENT FROM U-​HAUL AND NEVER USE THIS PLACE!!!

Rented and returned trucks from this shop. All were in great condition. However, you should know that you cannot return «BIG» trucks to this Carlsbad location, you’ll have to go to the Oceanside U-​Haul.
The main suggestion would be to improve the «customer service». Their attitude should be, «how CAN we help you?» and NOT «no, we can’t do that».
One problem we had was about renting the free storage unit. I called BOTH the headquarters (800#) and the local facility. I specifically asked them, «What’s the catch? Are you sure it’s really free?» They both promised it was completely free with no catch. But when we rented the «free» storage unit, they forced us to pay for (1) their special lock; and (2) an insurance fee!!! That was a rip-​off. I was upset that they didn’t give all the correct info on the phone call. Finally the clerk said I could show her my homeowners insurance policy and waive the insurance fee. So I had to drive back home to get it. It was upsetting that they were not honest when I called on the phone. They should have given info about the lock and the insurance requirements. Very frustrating and misleading!!!

STORAGE REVIEW: I haven’t used their truck rentals, but have had things stored there for 19+ years now. If you actually CARE about your belongings, then store here. For almost 20 years I’ve stored priceless Disney collectibles here and not one issue with mold, dust, dirt or rodents. It’s SUPER CLEAN.
The price is a ‘little’ high, but… I’ll say you get what you pay for. I can open my oldest of 3 units there, give you a white glove, and challenge you to find any dust or webs inside my unit. They are very clean, temp-​controlled (most) and I trust my valuable items there. If you want your things CLEAN and SAFE, this is the place.
As well, if you enjoy PERSONAL service, not just corporate babble about more fees or higher rent, go here. It’s nice having a place run by humans, not just clerks. A big thanks to all of them there at U-​Haul. Great job.

Made my reservation by calling the number listed, got the national calling center. They made the reservation without incident. Went over and found no parking. They have 4 parking spots available, there is no parking on the street. Everyone is trying to return vehicles or come in and rent one. The tiny parking lot should’ve been the first clue that they aren’t very customer service oriented. The gal looked up my info, I gave cc, driver’s license, proof of insurance with AAA. She had to call to verify my insurance coverage (?) and since it was Sunday, no one was in the insurance offices. She said she couldn’t rent to me. WHAT? I called the number on my insurance card that you call when you’re in an accident and they said they didn’t have anyone around that could go over what my policy covered but I should be able to rent a van. If I was renting a car at a rental agency, they wouldn’t be calling AAA to find out what coverage I had. I was livid. The gal said that was their policy. I said if it was their policy, then they should tell you that when you make your reservation. By now, I’d been there an hour — between waiting my turn (with 5 people ahead of me and one person working) and waiting for her while she was on hold with AAA. She said that the national calling center doesn’t know this and «everyone’s different.» Huh? I was upset, she finally rented it to me while waiting for AAA to call her back. Then she told me I had to park in another office building’s parking lot, up the hill a ways because they don’t have parking. Ooookay, so I now had to park in a lot that said they would tow anyone parking there because it wasn’t public parking. Yucky way of handling customer service.

We used this location to move a few of my MIL’s belongings over to her new pad. There was only one gal working and there was quite the line of peeps to be helped. I felt bad for her. People were rude and impatient and were asking ridiculous questions. One asked why we had to refill the tank before returning if you were paying x amount of cents per mile plus rental fees. Has this person ever rented a car before?
While we were waiting, there was another gal who had already been helped two people ahead of us that came in asking for her assistance with the truck…“it’s not working, the seat is stuck”. The first time, she needed help figuring out how to adjust the seat. As I was standing out front there waiting to be called, I witnessed the same customer continue to struggle with something in the car. She came inside again and asked for assistance. Apparently she couldn’t start the thing. Turns out, the car wasn’t in park! duh! does this lady have a drivers license let alone common sense?
I felt for the poor lady. She was being pulled a million different ways and had no help. Our rental took no more than 3 hours so we were back in a jiffy. I had to ding them because in both pick up and return, we had to wait for 30 minutes each time. Clearly they were not adequately staffed. When we returned the truck, we were parked in the busy street with our hazards on for 15 minutes because of the line of peeps ahead of us.

Worst management ever!!! I set up this Unilocal acct just to write this review, these people are rude, witless, wankers!

I have used this place twice and will never again.
The U haul in Oceansdie is cheaper and open later. Oh, and the service isn’t rude like it is here. If you call for a rate quote you’ll see what I’m talking about, but don’t waste your time.