Carlsbad Self Storage

I would give 5 stars were I rating Tammi but because the hours are so limited in comparison to other facilities within walking distance I’m giving 4 stars. Tammi is incredible helpful, knowledgable and very customer service focused! I actually look forward to going in when she is working which is incredible given the level of anxiety I can harbor when «dealing» with my «stuff» .I realize the degree of security required to staff for longer hours but given the percentage occupancy and higher costs relative to comp set, perhaps polling your tenants would be a worthy exercise? And if the demand is high enough… give it consideration… Been a tenant since 2007, FYI

Great staff, great security, clean, good hours, and online bill pay, not sure what else you need.

Highly Recommend Carlsbad Self Storage! I did a lot of research before calling and visiting a few storage places in North San Diego County. The team at Carlsbad Self Storage were the easiest to talk with, willing to answer all of my questions, they had the best price and the facilities and the unit were clean! And I didn’t have to rent a moving truck, they offer a free use of their truck. Over the process of calling, then visiting, then returning to sign up I dealt with Doug, Brenda, & Tammi. All three were quick and efficient and professional. If you are looking in the North San Diego County area be sure to check out Carlsbad Self Storage!

Nice facility, clean secure and Douglas Stirling made checking in easy. Such a nice guy walking us through all procedures. Could not have gone smoother.

Well, the District Manager called me shortly after I wrote my review on this place. She really seemed sincere in her apologies for what happened, and definitely made up for it and kept me as a customer. I give her a good review, but watch out for the manager here.

Great customer service. We currently have two units with them and everything went great and staff were all extremely helpful. Would recommend them and love that the first two months are ½ off.

I’ve been renting here for over 3 years now. Management is very professional and helpful. I was in a pinch and Mike Larkin helped me out. We need more people like you, keep up the good work!

Got a offer to have an admin fee waived. When I showed it to the employee working I was told it would not be honored because of a different deal we received. I am not worried about the few dollars that we did not save. I am worried about a company that would rather lie about an offer to save a few dollars than be people of integrity and honor the offer they put on Unilocal.
I will post the photo of the offer as well.

After posting this management contacted us and apologized and has worked to make the situation better.
I changed it from a one star to a three and will keep the review up to date.
Here is the previous review.
They were misleading on the website on climate controlled unit. When we got there we found out the unit we wanted would not be. The reason for the two stars was tammi was nice even though management put her in a tough situation outside her control. If I wasn’t limited with my schedule I would have gone somewhere else. I will update the review based on how things go. Management was not able to be reached. Seems like the customer is not a priority. There saving grace was Tammi.

I was very pleased with Carlsbad Self-​Storage. My storage space was clean, the employees were very helpful and very kind, and the monthly rental cost was reasonable. Their hours of operation didn’t affect me; when they were shut down for the holidays, I was out of town anyways. I can see how some people could get frustrated with them being closed on national holidays, but it didn’t interfere with my moving, etc. I really appreciated the level of security at the Carlsbad Self-​Storage. I was happy to know that the employees made sure that everyone’s items were safe and secure. For example, I made a few trips to my storage and accidentally forgot to close the lock correctly (I know… this is pathetic… but we all have absent-​minded moments); luckily, I received a phone call THAT DAY letting me know that the security guard found my storage space unlocked. Overall, I would recommend Carlsbad Self Storage to those who are looking for a secure place to store their house-​hold items (or what have you) and for those who aren’t looking to move on the holidays ;-)

Carlsbad Self Storage is a great facility. Ron and Patti and the rest of the staff are extremely helpful, courteous, friendly and kind. The rates are competitive. The facility is immaculate and the property is very secure. If you are searching in this area for your self storage needs this is the place!

it’s a nice clean storage place but there are never any carts they don’t make an effort to help you ever find one either maybe the management has changed… but anyway if you don’t mind CARRYING all your stuff in and out it’s ok

Air conditioned storage units housed within a locked premises. I believe that the owners or a staff person actually live on the property. Also, there are oldies (50’s — 60’s) piped in over the speakers throughout the various storage buildings. I only mention this because it’s kind of a nice touch whilst sweating your ass off moving that god forsaken oak hutch that your parents refuse to get rid of.
Anyway, besides having air-​conditioning and some tunes provided, this place is cheaper than other facilities nearby and those don’t even offer a/​c.

This is the best place ever — hate that I have so much stuff — but if you’re going to store stuff — this is the best place. Clean, neat, and incredibly helpful people