PODS

I was doing a remodel project and needed somewhere to store my furniture and appliances during the project so I rented a POD. I scheduled a delivery and it was delivered when it was promised. I needed the door access facing the street and the driver spun it around so I could gain access. The project was done in July of 2015 yet I still had some stuff in there until recently and my gracious neighbor was getting a little tired of it sitting in her driveway. I needed to get rid of it. Reading some of the one star reviews I was ready for some frustration scheduling a pick up. I called the 800 number on a Monday and worked my way through the phone tree and got a wonderful girl, Amy, to assist me. She asked when I wanted it picked up and I said as soon as possible. She said, «How’s Wednesday» and I said GREAT! She said I didn’t need to be there and I said even better since I work about 40 miles away. The whole phone call took less than 5 minutes. On Wednesday morning I opened it up and left for work. I received a call from the driver saying he was on his way and told him that I wasn’t there but that it was open and in my neighbors driveway and that he couldn’t miss it. He said fine. I came home that afternoon and it was like it had never been there. Should I ever need another «temporary» storage place, I would not hesitate to contact PODS again. My whole experience was very satisfactory.

I love this service! I have used them several times and it is such a perfect solution when you are transitioning. It is less expensive than a traditional storage unit, plus you eliminate 2 moves! the system works great with everything handled online. I had to change my pick up date several times and it was no problem. When I unpacked the POD, nothing had moved and there was no breakage of anything. Plus, there were no bugs or signs of moisture. PODS did an excellent job. My favorite is watching POD-​ZILLA. .. what a fun job. I highly recommend the PODS route, you won’t regret it.

Well, that was a HUGE mistake. While the delivery and usage of the PODS was fine, I have spent over 3 hours trying to get this thing picked up. First, the website allowed me to schedule pickup on a Sunday. When they are closed. Why? Then, when you try to call customer service, you will wait for at least 30 minutes on hold before you talk to someone. Then, you will spend another hour while they try to sort out the situation. The result of that will be 2 invoices dropping for the next period, a random invoice that is actually charged to your credit card, and absolutely no evidence of a pickup scheduled. Then you will call back in and spend another 2 hours trying to sort that out, all the while with the complete inability to speak with a manager. And they have you so locked into the contract that you have absolutely no recourse whatsoever other than to leave bad reviews and contact the BBB. I’m planning to file a BBB complaint as well, but since a few hundred have already done so and they still have an A+ rating there, I’m not sure how effective that will be. If I can not get the charges reversed, I will be reporting the charges as fraudulent against my credit card. I’m not sure what else I can do — they are stealing my money and my time. BUYER BEWARE!
UPDATE ¹⁄₁₆ — now I come to find out I’ve been overcharged for the PODS itself for every month I had it. But I have no copies of any of my invoices except the incorrect ones since they never mailed any to me, and there are no historical invoices on the website so you can’t review them that way. Now I’ve asked for copies to be mailed to me.
Also they have migrated to a new computer system which is apparently the cause for all of this invoice nightmare. Further, I can not speak to the franchise management directly, so I have to play a game of telephone with the customer service rep in Florida, they place me on hold for 20 minutes while they call and talk to the franchise, then they get back to me and there’s another question or issue, rinse and repeat. They can’t conference me in with the franchise either, so I can’t even advocate for myself. Most dysfunctional interaction with a company. Ever.
2ND UPDATE ¹⁄₁₇ — Supposedly the PODS will be picked up and the pickup charge will be waived. Supposedly I will be refunded the money already charged and the weird invoices will be fixed. I will update this review if these things actually happen. Or not.
3RD UPDATE ¹⁄₂₅ — The PODS was picked up on time, but meanwhile they have charged me a pickup fee even though they were going to waive that. So now I have been charged $ 161.99 and $ 48.59, both erroneously and now both over a week old. I have tried to call twice since last Thursday but remained on hold for over 45 minutes without getting to a rep. They have a new message that says they are aware of the credit card processing issues and are reviewing accounts and will correct all mistakes. With the level of incompetence so far, I have no confidence that my charges will be reversed.
Here is a case where they are keeping my money and gaining the benefit of that money, meanwhile I am accruing interest on the credit card charges. In my book, that is fraudulent activity. If I can’t get a resolution with today’s call, I plan to call my credit card company and report those charges as fraudulent. Who knows if I can even do that, but I’m at my wit’s end.
Did I mention I still have no historical invoices? They never sent paper copies, they never sent digital copies, and they only keep the last 1 or 2 available on their website. This is also FRAUDULENT. You can’t charge customers and then not give them a receipt or invoice for those charges!

We wish we could put zero stars… these folks don’t even deserve 1.
This is our first negative Unilocal.Avoid these people. We feel tremendously victimized as we are told to pay an extra $ 1000 to go 30 miles out of their «radius» to redeliver our personal possessions and adding a 3 day delivery time (what a normal trucker would take 45 minutes to an hour)…and zero flexibility to get our stuff sooner. We asked to speak with a human (since we were told that this was computer generated decision and were told the «management» said too bad…“it’s in the contract.” It’s awful since we need our belongings to have a home together for Thanksgiving and have no options but to pay for a mover to come get our furniture out of their Carlsbad location.
Watch out before you use this company!!! They are horrid and don’t care about you or your moving situation… only what money they can make off of you. Their contract sets you up to dig deeply into your wallet (especially if you don’t know exactly where you will relocate) so BEWARE.

I had a short escrow and the time I had to move into my new house was really small. PODS was the best answer for me. I could take my time packing and the unit could be moved the day I closed escrow. The best part of the experience for me was the driver. I had the same driver deliver, move, and remove my unit. He was friendly, courteous, and prompt every time he visited. I couldn’t have asked for a better experience. Thank you PODS!

I used this POD facility for my son who is in college and was vacating a house for the summer then moving into a new house the following fall. In the past we had used storage companies, but using a POD was so much easier. The people who helped us on the phone were super polite. The deliveries were delivered as promised on time, and picked up as expected both times. It’s easy to access the unit when necessary. The drivers were extremely careful about placing and removing the containers. Staff on the phone was always extremely knowledgable, clear and helpful. The website is easy to use and has good tips. This was so much easier than moving things into storage and moving them back again. I highly recommend them!

THE WORST!!! Happily took my money back in December when speaking to a representative then became impossible to reach. When it came to moving our PODS unit 8 months later (after thousands of dollars) they cannot drop it off in a driveway that it CLEARLY fits in because they want a city permit. When my husband called them prior all they told him to do was measure the driveway to make sure it would fit. He did and they STILL wouldn’t drop it off! They never mentioned a permit. We had the HOA of the are already give the go-​ahead that no one would ticket or tow the unit as long as it’s not there for more than 4 days. PODS still refuses to work with us. Now I am stuck with two babies and all my furniture/​beds/​etc are back in their facility and they’re going to continue charging me more. WORST communication, WORST service. Of course I called to find out exactly what needs to be done and they put me on hold for over 20 minutes– most likely trying to sell their shitty product to some other poor soul. Never using this company again — EVER!!! Buyer beware! AWFUL AWFUL AWFUL.

I liked the idea of having the pod dropped off so I could load it at my leisure. They didnt tell me it was 85 bucks to drop it off and 85 to drop it off again after youre done w it in storage. Other than that I liked the whole deal. I used Mobile Mini before and their pods are shitty and they leak. some of my stuff got ruined due to being stored iutside and leaking. PODS is storeed inside so its better

We used a POD as we moved from our house and waited for our new house to be built. The POD was delivered in our 1 car driveway, and fit perfectly. The ease of getting heavy and large items in to the POD was ideal. Unlike a truck, you could walk straight in to the POD without going up a step which was ideal as we have a lot of heavy furniture. We were able to fit the entire contents of our 1,500 sq foot home in to the largest of the PODs, which we were very excited about. The cost of the POD was cheaper than using public storage and much easier as there were no back and forth trips. They held on to the POD for 3 months, and then delivered it to our new home. The ease in which we were able to have it picked up and delivered was seamless. We had the same delivery and pickup driver the entire time — Anthony DiPietro. Who always showed up within the window and who was one of the nicest guys — Great Service! All of the contents of our POD was perfectly intact, and nothing had broken. Overall, I was incredibly impressed. If I am moving across country or down the street, I will always use a POD — the easiest and most cost effective way to move. We even recommended it to my 80 year old grandfather who moved from his family home in to a smaller space. He was thrilled with the price and ease of use — And he is someone who has an opinion about everything! 2 great experiences!

I would give zero stars if it were an option! The representative seemed helpful when I was ordering the pod. I paid in full up front. I requested a pick up on a Wednesday but while I was gone to Home Depot on Tuesday, they picked up the POD. I almost had a heart attack because it was not fully loaded and I was moving out of state. I called and spoke to a Supervisor who told me they would redeliver for an additional fee of $ 127 on Thursday. I was leaving on Wednesday morning and would not be there for the re-​delivery. A Manager then called me and informed me that it was their error and apologized and waived the fee because the driver had called the wrong number and spoke to a man. They did re-​deliver on Tuesday. The pod was too small to hold all my stuff and I had to leave all my lawn equipment. I received an email that my payment did not go thru, yet I could see in my account online that it had already cleared my account. I then called PODS to see what this was about and they were billing me for the $ 127. I advised them about the Manager calling me and waiving the fee due to their error yet they had no notes regarding this. I went ahead and paid the $ 127 but I will NEVER us PODS again! They suck! Moving from Carlsbad to Phoenix was $ 1700! Wayyyyyy over priced but I thought it would be less hassle so I could relax in my own car on the drive with my animals.

In the name of all that is holy DO NOT USE PODS! The second I paid for my PODS move was the second that my sales rep/​liaison disappeared off the face of the earth. I left voicemail after voicemail and never heard from him once he got my credit card number. This was a cross-​country move costing many thousands of dollars, and I can’t even get a call back. Seriously, you’re better off carrying everything you own on your back than spending a dime with this shoddy organization.