The UPS Store

I had to get some paperwork notarized and this is a great location right at Carlsbad village.
The staff is very friendly and helpful, fast as well.
$ 10 per signature is fair and the average going rate, I was in and out in less than 10 minutes, fast and easy.
Great location for your shipping and notary needs!

Always greet you with a smile, give great service and are knowledgeable! They are also very conscience of people’s time and move people through the line very efficiently. I’ve been coming here for years and never have been disappointed. Great to know they are always here for my packaging needs.

LIVED! I own a PO Box and pay big money to have the contents forwarded to me with tracking numbers. Apparently you can’t get the tracking info. unless 1 particular employee is there! So here I sit on Saturday and since the employee is out, I can’t get any tracking info until MONDAY! How on earth is that giving me the ability to track my package? The worker Tessa SCREAMED at me when I questioned this logic. She gave 10 excuses and when I questioned each one she would rudely cut me off and yell at me. Not even just raise her voice, YELL. I even asked her a few times to stop cutting me off so I can get my point across. I finally told her I’d record the call to play for her boss and she went ballistic. So — I paid $ 15 to forward a letter (vs $ 1) and I can’t track it even though I paid for it. This seems like a MASSIVE federal issue to me. She doesn’t see what the issue is. Apparently I should have called earlier if it «was that important to me.»
To add… when I called in to set up forwarding 3 weeks ago it never made it to the woman who handles mail forwarding. he took my credit card # so what the heck happened to that paper with my information on it? Stike 2! Beginning to think some financial shadyness is happening at the store.
I’ve never reviewed anything on Unilocal or elsewhere but I’m so livid it’s warranted. This complaint will be sent to the USPS and The UPS Store corporate. How on earth this employee still works there after 3 years is beyond me.

I often have boxes to ship through UPS, and though I live in Oceanside I make my way here because of the pleasant and excellent customer service. I appreciate when I’m out of tape, they take care of it for me quickly and with a smile. Highly recommend!

I came to this UPS store multiple times for drop offs only and the people there had always been very friendly, helpful and efficient! They would always greet me once I entered the door even when they were busy with customers. This store was always sufficiently staffed with at least 2 people behind the counter.
Almost every time one of them would ask if I was here for drop offs then they would take my packages right away and asked if I needed a receipt. If you ask for a receipt then they need to scan the items at an open register before they can print it out for you, which might be of a short wait. But if you don’t need a receipt, you can just leave right after they take your packages even when there is not an open register.
I like how they open on Saturdays too! Not sure about the exact hours but check online.
So far the service I’ve been getting was amazing. Thank you!

Overall the people working there are nice and friendly, except the young man, who is very unprofessional, impatience, and careless. Last time I went to the UPS store and served by this young man, I just printed out 6 pages, the young man charged me $ 6.40. Today I went to this store and served by this man again, he is very rude and recommend me the mailing opinions that are very expensive. Plus, this young man is careless in mailing my items. You know, the job is an entry-​level job, many people can do it. As an UPS customer, I don’t want to pay his mistakes. Next time I go to the UPS store, I will choose others to help me.

This is one of the friendliest and quickest customer experiences I’ve had. I shipped a box of Doritos loaded with dry ice via ground. The box arrived in Norcal within 4 days.
I recommend this store!

The staff here is very helpful and the staff is very attentive to your requests. I enjoy going here for the shipping needs.

UPS store… Not like Im gonna do cartwheels prior to comin in

We had what we thought was a decent experience until day two of taking care of business at their location. Their crappy computer with a horrible keyboard is $ 15 per hour with NO sign to tell you this. Yesterday we came in and did our work and they did not charge us. Today upon paying for our prints, they tell us as we are being rung up for computer time. Ok. We are good to pay for today but they decided to charge us for both days ANYWAY! Um, not cool. We had our computer with us and had we known were being charged we would have gone to STARBUCKS to do everything but print.

They wouldn’t fax something one minute after they closed even though their door was still open and their open sign was lit. Rude staff. None of them seem like they want to be there or like they want YOU there.

These guys are AWESOME! Very helpful and patient. I’ve gone in there about 20 times now and every time has been a great experience. I really hope they’re getting payed well because they are definitely the reason for a lot of repeat business.

Fast and friendly service. I have sent multiple packages from this location and I’ve always had awesome service. They have everything you need on hand to make shipping easy. I highly recommend this store!

I love, love, this store!!! I never go to the post office anymore. Will go out of my way for the convince this store has to offer. Thank you for the great service.

I visited the UPS Store in Carlsbad Village to return my Uverse cable box… VICTORY! But the cable thing is another story… :)
Their system was down (Uverse) and the rep said she wasn’t able to process any returns at that time. She offered to take care of it when it was back up again and then email me when it was taken care of — SCORE!!!
Great customer service!