The Reserve at Carlsbad

Let me just say, I lived in these apartments when they were called Eaves and after all this time, the way I was treated motivates me to come back and write a review. They can’t hide by changing their name. DON’T RENT HERE. The deposit refund process was so unethical. If I had any time (pursuing a doctorate) I would have taken legal action. Basically, the staff at the apartment will brush you off because they don’t deal with deposits and refunds. So they tell you to call Avalon Bay, then a collection company (although it wasn’t a late payment) that has no information on the situation will bully you into paying for items that you shouldn’t have to pay for. STAY AWAY FROM ANY AVALON APARTMENTS!!!

I agree with Ms. Jordyn! People like Isabel C. who have obviously nothing better to do than to use a public site like Unilocal to mentally and emotionally abuse people they dislike is a disgrace. Not considering the consequences for their belligerent actions will be their down fall. I hope Unilocal has a procedure in place to deal with people whom aren’t helping anyone with name calling and mental /​emotional abuse in their unprofessional and misleading Unilocal reviews. For the area the Rent is a great deal! As this is an up and coming area in general, The Reserve is also up and coming. It needs work and they are doing it, but like Ms Jordyn says, things take time. My experience with the staff has not been the greatest over all. I was super lucky to have been helped by Ms. Heather. She isn’t anything like what Isabel C. says at all. I was even a pain in the butt to deal with and she dealt with me like a professional. She helped me work through it to find the perfect spot for us. Sounds to me like Isabel’s boyfriend may have been checking out Ms. Heather because she is a very beautiful young woman. You shouldn’t take out your insecurities and personal problems on unsuspecting individuals. Knowing how wonderful Ms. Heather is, I strongly believe the comment was left by a disgruntled or envious employee that has it out for her. So I felt it necessary to speak up on her behalf. I find it odd that Isabel C. rattled off a bunch of stuff the staff is specifically trained in and trained not to say. Kind of strange and suspicious to me. I am a part-​time property manager and I know this is a total set up in order to ruin and slander a good person and employee so as to cause problems for her at work. I highly recommend going through Ms. Heather if you are interested in renting at The Reserve. She is one of he best on the staff. The convenience of living so close to the mall, retail store shopping centers, restaurants, freeways and the beach is so worth any complex imperfections that are being worked on as I am typing. Thank you Ms. Heather for all your assistance in helping me find the best available unit for my family and I! You ROCK! Don’t let the HATERS get you down. The Reserve is lucky to have you on staff. I hope they know it too. Unilocalers I hope that you are like me and are aware of the abuse of power on this site by a few bad apples and I hope you can look past how they handle writing their reviews. Nothing is perfect, but Unilocal isn’t for abusing people. I would have some respect for Isabel’s review if she had been more mature and professional in her critique. Maybe not writing a review when you’re on your menstrual cycle might help. Just a suggestion.

Came here recently when looking for a new apartment with my boyfriend. The apartments we saw by the pool and leasing office and gym were nice and we liked the area it’s very convenient. Did not rent here because of the HORRIBLE office staff.
One lady wouldn’t acknowledge us when we came into the office. She was too busy staring at her phone & a picture on her desk to even look at us. The second one who showed us around was Heather. She was an unprofessional moron. She was really rude to me when she did deign to remember I was there. For some reason she must have thought she only needed to talk to my boyfriend. She was dressed like a cheap hooker with gross tangled dirty hair. Really professional. Her sales tactics are like a bad car salesman. Gave us one special $ 500 off but since we didn’t want to give her money to hold an apartment she gave us a better special of $ 750 which she said she «could clear» with her manager. It was sketchy. However what had us runnung away from this place is that she told us all about how SAFE & QUIET the property is even though she has smelled pot smoke around the property but not in the buildings we were shown. We were then guaranteed that there were never mold or bug and rodent problems in the apartments we looked at. YOU CAN’T SAY THOSE KIND OF THINGS. It’s against rental and landlord laws. If those are the kinds of illegal promises made when they want you to move in can you imagine how sketchy it would be if you did?
First impressions say a lot. Maybe the managers can tell their staff this.

This place is a scam. Everything you read on Unilocal is true. I had my truck broken into on property, they claim to have gates” always open” and a 24 hour security guard who is only there to tow people’s cars. I have not seen a security guard on duty in over a month and the last one that was here quit because he got punched in the face by angry tenet. When I tried calling decron, to see if they would cover any of the deposit for my truck being broken in to on a «24 hour Gates and security guards» property. I was met with unprofessional behavior like hanging up the phone mid conversation. This place is a joke, save your money and live in Escondido.

I’m retired Homeland with a wife and a 15 year old. We have lived here for 2 leases and we will sign another gladly. Look, this is not our private home in The Hamptons. It’s an apartment community close to the mall and beaches. The rents are awesome. They have been known to throw some fun Holiday events and feasts. There is parking. There are clean working laundry rooms. There is security. The pools and grill are cleaned all the time. DID I MENTION IT’S .710THS OF A MILE TO THE BEACH & .410THS TO THE SCHOOLS! The gym is nice and has 2 big screens, nice equipment, and it is clean. There has never been a roach near our place. The Manager Tami’s office is open to us. Are there problems? Sometimes. There were when we owned our homes to. Sometimes you need a plumber or a light fixture. Her staff comes straight away when we call. Rules are enforced. It’s quiet. IT’S VERY CLOSE TO THE BEACH AND FUN STUFF LIKE THE MOVIES! There are not groups of teens or drug problems. The negative Unilocal may have some foundation but for the most part this is a cool, clean community. If it was not I would not write this review and we damned sure wouldn’t live here. Thank you Tami, Heather, Michelle, Daniele, Karla, Albert, Chris, Adrian & all the other staff who make The Reserve At Carlsbad the place we are «Proud» to call our home.

I Love Living here, Chris, Tami and Heather are all fantastic. When a problem comes up it is handled within hours. People that complain, obviously have nothing better to do with there days other than be crazy! Things take time to fix and correct. Things need to be ordered or repaired it takes time… Come on now, people have some respect! Be polite and have respect, you would be surprised that –communication gets better results than hiding behind a computer screen and blasting people. Some people snobbishly think that others should gravel at there feet, just to make them feel better about themselves. This place is fantastic to live at, give it a chance and I promise you’ll love it too.

The Reserve is managed by the worst company I’ve ever dealt with. If you have a problem, be prepared to wait WEEKS for anything to get fixed. If you have a roommate, you CANNOT pay rent separately. You have to have a lump sum. If you’re late on rent, you will get a late fee by day 3 and EVICTED by day 6. Plan to stay for as long as your first lease lasts, they will rack up your rent for anything beyond that. This is a heartless company and a horrible place to live.

Is it possible to give a place zero stars? Where to begin. Since the reserve has taken over from eaves, it has gone from bad to worse. The water is always being shut off, there is always flooding, I’ve had to stay elsewhere three times because of flooding in my apartment or somewhere nearby. The water in the shower is a nightmare to deal with. Parking is horrible. Don’t even get me started on the spiders. They’ve been here since day one, and I’m a clean freak, but no matter how flawless this place is, their still here. On the plus side, youll probably like it here if youre profession is drug dealing– theres ample customers. The people in the office are rude and unpleasant; its some of the worst customer service ive ever had. The neighbors party all the time across from me, made complaints yet they got brushed off, despite the fact that they leave liquor bottles everywhere which flattened my tire. When I complained they just said «what do you expect us to do?» And basically hung up– this was decron, not eaves. Now that I’m leaving, they «accidentally» lost my 30 day notice (they didn’t realize I had a copy). This place is horrible, just don’t do it.

*Update: The stairways are still blocked off (for 4 months now). They still look like an abandoned crime scene and management has still not scheduled construction repairs. There is major termite damage and holes on the only available stairwells and I won’t be surprised when they collapse. The only reason those ones aren’t closed off is because everyone in this building would need to leave and Tami Luna sure doesn’t want that. She likes collecting our money, all the while ignoring our requests and needs.
Management thought it would be so generous to allow us to move to another apartment… How convenient, to pay money to move all of our furniture and belongings to another building without our primary walkway available. That’s not what we signed up for when we moved in, to have to move again within a few months. Also, we can’t take time off of work to do all of that. That is a lot of wasted energy and effort for issues that are no fault of ours’. You were the ones who bought the property at a discount and then let it all rot. Why don’t you pay for our entire move out of this crappy building? I’d like to live in a minimally safe home with management that actually cares for its tenants.
The newly replaced laundry machines are defective. The washers leave my clothes soaked and the dryer does not dry my clothes. I don’t even want to count how much money I wasted trying to do simple laundry. I’ve had to take my clothes to a laundromat since people take hours drying their soaked clothes. Lots of money, lots of time… Down the drain.
The type of tenants that live here: People who smoke cigarettes and/​or pot on their balconies and right outside of their front doors, which is why I can never open my window or doors unless I want my apartment to smell like an ashtray/​marijuana dispensary. These apartments have no AC, so just imagine how uncomfortable it is to feel confined to closed windows and doors all day every day. Cigarettes are scattered throughout the complex.
Tenants have no consideration for others and open their windows blasting whichever obnoxious music they want to subject onto the entire neighborhood. This is an every day occurence. Have these idiots heard of headphones? Or closing their windows so others can enjoy peace and/​or quiet? I’m not even going to mention all of the other «lovely» noises I’ve had to hear on a regular basis. I cannot get fresh air or quiet… Thank you, «The Reserve». I thought since we PAY YOU MONEY that you would provide some kind of service to improve our quality of life.
Management chooses to not regulate these disgusting rampant smokers, does not take action against these people who play ridiculously loud music all hours of the day and night… Tami Luna and her new management team can go screw themselves. All they’re good for is collecting the rent checks. Management approves anyone to live here because all they care about is locking people into a lease. Keep that in mind if you want to live here– you are living amongst frustrated, rude people. Yes, there are nice people, but we suffer in silence and go unnoticed. I can’t wait until my lease is over and this can just be considered a bad memory. Good riddance to this place!
And again, «DECRON/​THE RESERVE» management as of September 2015– please stop with the fake 5 star positive reviews. It makes me feel embarrassed for you for being so blatantly obvious that you’re trying to repair your terrible and deserved reputation. Also, STOP blaming current relevant issues on the previous EAVES MANAGEMENT just to take the fire off of your ass. All of the reviewers here reported specific issues to you personally and you did absolutely nothing but play victim and make excuses. I never saw reviews of this kind before your company stepped in and ruined everything. The negligent/​hostile environment you created is awful. Be accountable, take responsibility for problems, and learn from your mistakes. What a horrible first impression of your apartment «management» techniques.
***TAMI, the «manager” — you only replied about the stairwell issue that has been ongoing since September– you left us in the dark for 2 months. There is no excuse. You ignored all of our other concerns. Please stop with your sugar coated answers and address every concern within your control. It’s not just a «few extra steps» to the other stairwell– your sarcasm is not appreciated whatsoever. I see a man with a cane struggling to get around every day. If it was just a «few extra steps», then a 2^nd stairwell wouldn’t have been constructed there in the 1^st place. You did not offer to cover moving expenses, or else everyone would be out of here. I guarantee you no one is renewing their lease. If your concern was our safety, you would close off both of the deteriorated stairwells and let us all leave the building with all expenses covered. I’m a very forgiving person, but your #1 concern is money. No one appreciates your published lies. Again, thanks for nothing.

Hi, Alyssa back to put another update on my review…
Well here’s the scoop we just found termites on our balcony and in our small children’s bedroom, also in our living room! Yay such excitement! I have attached pictures so you know I’m not lying and here they are.

would tell everybody tio move here great stafff great ground. the office is always friendly oh and if something were to need maintenance ive always had rapid responces to the issue

The one or two people who posted 5 starts had to be paid or something.
My boyfriend has lived here for not even a full year and in that time, he had a flood within the first 3 months because the leasing office failed to report that there had been a flood prior to him moving in and that it had a poorly done patch job. With that said, the Eaves hired a 3^rd party company that is known to hire ex-​convicts in order to help them gain job experience and allow them back into the work force. Of course, they did not follow procedure and take the convict’s ID when he entered the apartment. And of course, his crime of choice was grand theft. AND OF COURSE, the Eaves did not want to go through renters insurance.
In hopes of getting him and his roommates to shut up, they were given a prorated rent and reimbursed for the the things that were stolen out of pocket. They also moved into another apartment because obviously the convict knows what’s in the apartment and where it is and no need to stay in the same unit to get robbed again. That’s nice and all that they did that but the new apartment flooded from the upstairs neighbors into the new unit he moved into within less than a week of being there.
Are you kidding me? I visit him everyday and I spend nights here sometimes. I see everything and hear about everything.
Oh did I mention that in the unit he is currently in, from his balcony I watched TWO BODY BAGS be carried out into a CSI truck and cops??? Later to be told by another neighbor that they were victims of HEROINE overdoses.
(Under the Decron/​Reserve) **
ANNNNND now there’s mold and the maintenance claimed that it’s just from taking hot showers. Uhm no??? There was a flood here and if it was done the same way that the other apartment was «fixed» more than likely it’s not from taking a hot shower. It’s from the half assed job that’s expected from this place.
Also, my boyfriend returned a parking garage pass 2 months ago and asked for them to take it off the rent 3 times. He paid rent for this month, and they claim that he didn’t and is demanding $ 60 from him for a late fee. Ironically, he’s been waiting for a phone call from the manager to get a refund on the months that he paid for a pass that he doesn’t even have anymore. He is then told that the manager would be available to speak with him at 9am.
Guess what?
The manager can’t even show up on time and doesn’t meet with him. LOL! When I see couples driving around looking at the area I tell them all the horrible things that’s happened and it sounds like I’m lying because it’s just insane how so many things can go wrong in LESS THAN 9 MONTHS. I have no problem telling people the truth but if you don’t believe me and end up moving in, don’t say I didn’t warn you.
Oh and the photos of the place, nah don’t even try comparing it to how it actually looks! That’s just the leasing office and apartments next to the office. You should see the other pools and other jacuzzis. I know for a fact one of the jacuzzis hasn’t had a full amount of water in months and has definitely not been cleaned because it looks exactly the same every single time. It’s disgusting, someone said they got fungus… yup wouldn’t doubt it. That’s probably the most mild thing that you could get out of it.
What cracks me up even more, someone is being paid to respond to these Unilocal comments in attempts to cover their asses. HA! Work for another company and maybe you’ll become a better person so you wouldn’t have to try to correct peoples’ complaints.
As a heavy Unilocaler, it is PATHETIC when a company tries to respond because there’s nothing you can do because you didn’t do it in the first place.
I’m not actually a resident so nothing is held against me and what I have to say about someone else’s experience. I have read all the notes left on the door from the leasing office and I have watched people move out plenty more than I have seen move in.

I been here around 4 years I have never have any issues. With the new owners the transition was smooth for us. Heather have answer the questions I had. We are planning to sing a lease again we are happy. The kids school is really close the shopping is easy everything is so close.

Dear «Tami Luna» & the new management,
Let me start off by saying, I work in customer service, and you and your staff have some of THE WORST CUSTOMER SERVICE. I am appalled by the way my complaints were handled when I walked into your office and the attitude I received while trying to voice my complaints. Let me explain some of the issues and hopefully potential new residents will read this and seek a different apartment complex.
I specifically asked for an apartment that had not had pets in the past due to my boyfriends severe allergies. Somehow I find myself paying $ 1,415 for a studio apartment that still has cat hair in it and a cat paw print CLEARLY on the back of the bathroom door. Disgusting. So I then decided to be proactive and call to have staff come clean the apartment. Funny how after 3 calls and 2 visits there is still cat hair and a paw print. Thanks for your help, team Tami.
Now let’s talk about the condition of the apartment upon moving in; there was gum in the blinds, pieces of the refrigerator broken, and sliding mirrors broken. Not to mention the cat hair and paw print. Absolutely disgusting.
Also upon moving in I had an ant infestation, literal hundreds of ants crawling around everything. Upon meeting other tenets I learned that they had a cockroach infestation, and my co-​worker had to have her apartment fumigated her first night here!!!
So parking? I originally picked this complex due to the gated community and knowing that my new car wouldn’t have to be on the street every night. WRONG. I work the night shift and every single night I have to park on the street and walk to my apartment. Kind of scary at 12:30 in the morning. Their solution was to charge me an extra $ 50 to have a car port. I am already paying $ 1,415 for a 500 square ft. apartment and now you want to add on more?
Speaking of adding on more. In order to do your laundry you must purchase a $ 5 card and then spend $ 1.75 a load per wash and then $ 1.50 per dry. What are you going to charge me for next? I’m already paying $ 200 + then the average tenant in a studio apartment.
I am constantly disturbed by the multiple screaming matches I hear from couples in the complex, and the multiple police cars that arrive once a week with blaring sirens. Talk about a s@*t hole.
Also the public areas are run down. The have huge spiders, lots of ants, and cockroaches running around. So embarrassing.
So Tami and your new management, I see nothing but negative reviews on here; and although you think your «thanksgiving meal» and «pay rent in your p.j.s might» suppress tenets concerns IT DOESN’T. I am counting down the days until I can leave and in the mean time, I will do my best to make sure no one is as unfortunate to sign a lease to live here.
Your disgusted tenets

I have lived in this complex since it was called eaves. I have never had an issue with the management or office staff once until it was purchased by these new owners.
They simply just do not offer customer service what so ever. Always rude, never offer to solve an issue you are dealing with, it’s like twisting someone’s arm to get any answers or results.
The apartment it self is cheap and you do NOT get what you pay for. Once my lease is up I will not be signing a new one as this is a terrible place to call home.
To management: please listen to the tenets… we are the customer. Just because you own an apartment complex does not mean you are exempt from following every other business does… CUSTOMER COMES FIRST.

I’ve been living here for just a little over four years and I’m still pleased with my decision. Its proximity to stores/​shops as well as the freeway is ideal and for the most part the property looks nice. The ownership just changed on Oct. 1^st, 2015 so it’s nice to see that they are already underway on updating the stairways. I was in the office the other day to get some parking passes for the holidays and both lovely ladies, Heather and Danielle, were very helpful.

«The Reserve»… that’s got to be the most appropriate name yet! Animal Reserve, that is.
This multi-​level mold Petri dish has had FIVE different names in 14 years: Ocean Crest, Cascade Falls, Waterstone, Eaves and now the newest PR-​spun deception. Corporate owners buy, quickly realize the mistake they’ve made, and try desperately to unload the property on some rube who just fell off the turnip truck. Meanwhile, fundamental problems are never fixed.
My suggestion is to turn The Reserve into a county correctional facility. Half the residents wouldn’t even need to move.

The Reserve at Carlsbad:
This is a long review because there are a lot of problems you should know about before considering signing a lease here.
Formerly known as The Eaves.
New name — Same issues.
UPDATE I MOVED OUT OVER 3 MONTHS AGO AND THIS COMPANY STILL OWES ME A FULL DEPOSIT REFUND. ITS ABOUT TO GET LEGAL.
I LIVED IN A DISGUSTING APT WITH HEALTH HAZARD ISSUES, CRIMINAL NEIGHBORS, RUN DOWN PROPERTY BUT PAID ON TIME IN FULL ALWAYS AND THESE PEOPLE THINK THEY CAN KEEP MY MONEY BUT NOT PROVIDE CLEANING BILLS, CARPET RECORDS ETC. THATS ILLEGAL. ONCE YOU MOVE IN AND THE SHIT STARTS IT NEVER ENDS!!!
This place will suck the life out of you and leave you with nothing but a place you hate going to after a long day at work. Or are too embarrassed by to invite anyone over to.
Dog crap EVERYWHERE ALL THE TIME you can’t open a window or door on a hot day or you’ll gag.
Washers/​Dryers so disgusting
Cops are here regularly.
Latest I witnessed was First week of October 2015 — some girlfriend beating piece of sh*t was taken away with hands behind his back ankles together & a bag on his head — just one of many times law enforcement called on him. He hasn’t been evicted for disturbances and still lives here. Wanna be his neighbor?
There are hardcore druggies here — its not just a rumor.
What else should you know?
Parking IS TERRIBLE.
My truck was intentionally vandalized. Many cars have the same scratches from the covered ports being too small to fit into. People will dent your car like they gain something from it because there’s an inch between spaces!
Broken hazardous metal railing left lying on the ground near stairs for months injuring a child, and still left UN-​repaired!
Broken fencing down the whole strip of via franciscas apts. backside leaving a drainage ditch exposed near an area where children play.
This place has earned its rep. for pest issues from cockroaches to swarms of ants; possums, etc.
Rotten wood visible on the outside of the buildings.
Gates frequently won’t open.
I had property stolen several times — including my cat — a neighbor literally witnessed the theft took the license plate down, I recovered my cat, and the managers in office said, wow thats crazy, sorry it happened. How about evicting the thieves???
Potted plants, plant pots (someone legit dumped my flowers on the ground and stole the $ 3 pot they were in)
Book and lighter from my patio table.
Stolen porch chair. Not gonna name it all you get the point. You can’t even enjoy your own damn patio!
I and several others got skin fungus summer 2014 from the pool. Fing DISGUSTING; haven’t been in a pool since.
I wouldn’t dare get in a hot tub here; I’ve seen diapers floating in it; seen the water grass green, seen it milk murky white. .. .. . Not much of an amenity.
My unit, 2320, #F on Via Francisca has major mold issues in the living room ceiling, & both bath, one of which was never used more than 3 times during my 2 year tenancy.
Their water heaters are old and faulty. I have a burn scar on my finger from it — part of why one shower was never used — it would scold badly within mins of being ran.
They need to inform new renters of things like this not say wow I’m sorry to hear that when someone is burned so badly by water it blisters and scars their skin.
The unit I was in ^ mentioned ^ shares a wall with the laundry and don’t let them lie IT IS LOUD, and people use it at 3am, 11pm; they don’t care. And they throw trash behind the unit I was told at one point I was responsible to clean it up — maintenance never ever did.
Rent increases are well ovet $ 100 — $ 200 more a year.
This is not a home to live at, not with those and more issues and not for that cost.
DO NOT MOVE IN TO THIS COMPLEX ITS THE WORST HOUSING EXPERIENCE ANY OF US PREVIOUS TENANTS EVER HAD