Edible Arrangements

Last week was my birthday and I received an email from edible arrangements claiming that I had a 12 piece chocolate dipped fruit box waiting for me as a gift. The fruit boxes are $ 29.99 so I just couldn’t believe it. I called the number to see if it was legit, I gave the woman my promo code and she had all my information and asked what time I want to pick up my box. I picked it up about 3 hours later and had to pay nothing! How awesome is that??? I asked why I received this and they explained that you accrue free items after a certain amount of purchases. I previously ordered a flower/​butterfly fruit bouquet for my daughters tinker bell party and a Mickey Mouse clubhouse bouquet for my sons party and apparently that’s all it takes. Will keep returning Maybe I’ll go tomorrow, just received an email from them just now

Dave attended my phone call and took most of details of my order except the code I had for a discount wouldn’t work, he took to write to guide me on the website for me to be able to make use of the coupon. I never felt a change in his demeanor even after I was using a coupon he was very pleasant and helpful.
I placed the order online and selected this store for delivery. The arrangement for my niece for her birthday arrived within a couple of hours of me planning it online.
Needless to say the Birthday recipient loved it.

Horrible and poor customer service for Mothers Day delivery! I sent a basket of fruits for this Mothers Day to my sister in law as I’m in NY and she’s in San Diego to hear that the driver left the basket on their front door since they were not home at the time.
They reached out to her and my brother and they were instructed to please leave it w/​a neighbor or if they can come back later to retry to deliver and the driver was just rude and said no he couldn’t come back as it was out of his way. When my Sister n law called the store to complain about this delivery issue and they got a hold of the driver, the driver lied and said he had left the basket w/​a neighbor which was never true when confirmed by the neighbor as well. They arrived to home to find the basket on their front door with the fruits not cold and hot. How can this be possible I place and order and just like that they have no consideration and just leave it as it’s just a non perishable basket? When they called to complain they were rude and when demanding to speak to the manager they said the manager said at that moment it was not possible to speak because they were overwhelmed w/​orders but yet my order should be priority as it was placed for Mothers Day, then to make matters worst the rude employee hangs up! When calling back again they claim they can arrange another basket earliest by Tuesday? Whattt??? Really Tuesday??? Mothers Day is over and this is the reason why it was being ordered and again when calling back the next employee was more understandable and said she will get the manager to call me back which of course we all know it wasn’t happening? I called Corporate and they were closed Sunday for Mothers Day. A refund was requested so I will check to make sure I get it within a few days and never again will I order from this location! I’ve never had a bad experience w/​Edible Arrangements and never again I will never order. How rude and just the way they handled the situation as if yes they don’t care and worst part they just slam the phone on your as your speaking.
I will continue to deal w/​Corporate as I have a reference number to this complaint they sent me!

Placed my order early in the morning (same day delivery), my order was sent out early and fresh, called to check on my order, lady on the line was very polite. Keep it up.

Received a delicious arrangement today! I received a message around 2:30 letting me know they had tried to deliver the arrangement, but I wasn’t home. I called back at 4:15 and said I would be home by 5:00. They were right on time with the re-​delivery. All the fruit was very sweet and fresh! This was my first edible arrangement, but what a fun gift to receive!

My very thoughtful best friend tried to send me one of these arrangements for my 30^th birthday because she couldn’t be here for it.
I got 5 calls while in a meeting not knowing who it was I stepped out after the fifth call to make sure there was no emergency and listened to a message from the delivery man from Edible Arrangements. He said he was trying to drop off a gift for me (I didn’t know who it was from at this point) but I wasn’t home so he left it with a neighbor in a unit downstairs diagonally from mine. I don’t know these people and to be honest they are kind of sketchy and strange not to mention the girl that lives there habitually comes home wasted and runs her car into the carport and recently hit our other neighbors car in the process. So you delivery man thought it was a good idea to leave a gift food item with strange neighbors WTH!!!
So I call the main office in Carlsbad and they say this is common practice to drop off gifts to neighbors… Like I want to eat this thing after my strange neighbors had it at their house sitting out all day?!?
So I find out who it’s from, my bestie calls me to see if I liked it and I tell her what happened so she calls them to complain and they tell her after a bit of hassling they will deliver one the next day. So I have the day off and I wait for this thing WHICH NEVER SHOWS UP!
So thanks for screwing my friend after she spent $ 100 on this fruit bouquet trying to be a sweetheart.
If I could give this place 0 stars I would

On a last minute hunt for a «Thank You» gift, I decided on an edible arrangement. In an effort to make it more special, I decided to hand deliver it.
This Carlsbad location is easily accessible – right off the 78 freeway. I walked in expecting to look into a refrigerator with ready-​made arrangements… this was not the case. Staff was friendly and explained I could pick an arrangement out and they could have it ready in 15 – 20 minutes. After 10 minutes of looking through a book of arrangements, I decided on the «Apple Daisy.» Any modifications or additions to your order can be made and the staff are more than happy to accommodate your needs.
I spent $ 46 for an arrangement that could feed 2 – 3 people. The arrangement was as fresh as can be. Needless to say, my mentor loved the «healthy» edible arrangement.

Delivery service is not reliable.

i had 3 orders placed. 2 for 12÷20÷11 and 1 for 12÷21÷11. the order for 12÷21÷11 WAS NEVER DELIVERED. when i called the store, Mike, attempeted to argue that it was delivered on 12÷20÷11. i had to babysit him through the order so that he could see that there were 3 different orders and the one on 12÷21÷11 DID NOT GET DELIVERED. he then tells me that the order did not go through on the internet and he just now «refreshed it» to show the order. i think that was B.S. i tell him to delivery on Friday, 12÷23÷11 and hung up out of frustration. Mike calls me back and says, please don’t be rude, i’m just trying to help you, i stated after he argued that it was already delivered and i’ve had to walk you through it i thought we were done. he went on to argue about how he was trying to help me, i cut him off and said, «i’m at work too and i’m busy, what is it that you need». he says, so you want it delivery tomorrow, thursday. OMG! i said, YES, tomorrow but it’s FRIDAY! today is THURSDAY! then he says oh, ok, what time. UGH! just like i put on the request NOON!!! does he not know how to read an order???

I love these Edible Arrangements, it puts your money to good use. It has the same sentimental value as roses and you can share your emotions by sharing the arrangements.