Coastal Pay

We use coastal pay as our merchant service provider for a little boutique I manage. They have been extremely helpful since day 1. With the few issues that we’ve had, they’ve always been able to resolve them right away. The machine they sent us is so easy to use, more user friendly and reliable than the old junk we had.

I have been in business for over thirty years and i have had many different c.c. processors over the years. My rep Vanessa is very helpful and always available, I really like the statements there easy to read and understand plus they have saved me $$$$ over the old processor, i was never pushed just informed. i have been with them just over two years.

I am a graphic designer with very specific needs for my business. I used to use Paypal, but it was costing me 3% of my profits, and my account was compromised on several occasions. Then I tried Square, which I was an even poorer choice: High rates, cheap equipment, and their customer service is the worst! I also used to take checks by mail, but that costed me thousands when I got a bad check in 2014. Coastal Pay provided me with the most secure and affordable solution for my business. The cash advance they offered was very helpful in expanding my business with more space and equipment, and they provided me with a simple, yet very effective marketing strategy and useful analytics that I could have never afforded before. My profits have literally doubled this year! No need to use Paypal, or wait for a check in the mail again! I much prefer to have my transactions handled securely, instantly, at a lower rate. They make it simple, and my agent is a phone call away if I need anything at all. These guys know the ins and outs of growing a small business like mine. Its really a great company, growing fast for a reason: they understand my struggle as an independent business owner, and they provided real growth to my business!

This being the «third» credit card processor I’ve had in about eight years of doing business this has been the best experience I’ve had so far. In the past I’ve had my business pretty much been put on hold for a couple days at a time (not being able to take cards) when the equipment would go down and couldn’t get it straight with either their I.t. Or customer service departments (embarrassing me with my customers as well). This cannot happen when you are running a business!!! I switched to Coastal Pay about 16 months ago and have needed help twice. Once, for a software update. And the other a couple of days ago when I needed hardware help. The software thing was something I was really stumped on but Sharron was very patient with me and walked me through it. The hardware thing was my fault because I didn’t realize that an ethernet cord was kicked out of a wall connector. The main thing is that I appreciate being able to get things up and going quick if I have any issues. Sharron told me that this part of doing business is too vital and that it cannot be compromised due to poor customer service. I thought that was classy.

Dealt with a guy named Travis at that company and they hooked me with a much better deal that I was getting from my previous company and found out that I had an outdated cc machine and got s new one with everything needed with all the changes. So happy to be with them now.

I wish it were possible to give this company negative stars. DO NOT go with them!!! I regret not checking them out before my mother and I signed up with this scammer. They send their employees to small businesses to reel you in with «better rates» and lies then hook you with their contracts which were later changed by their employees to charge you exorbitant fees, charging you asinine amounts for processors rental when you get them for FREE with other companies. When my business moved and I had to use a mobile swiper, they sent me not one but TWO DEFECTIVE devices. Their customer service is by far the worst I have ever experienced. When asked to speak to a supervisor or manager, I was told repeatedly that she’s not available, out of the office, etc. When I asked for the direct number to their manager, she did not return my calls and acted dumb and said she never got my messages when I finally got a hold of her by using a number with a different area code. Clearly she was avoiding me. The manager’s name is Vanessa Hong and I see that she and the customer service rep I spoke to left 5 star reviews for this company which leads me to think all the 5 star reviews are from employees of this scam of a company. STAY AWAY FROM THIS SCAMMER! They need to be shut down for unscrupulous business practice!

Pushy, pushy, rude people. «I’m not interested, please don’t call back» «Well, see you tomorrow! You need us.» If I need you I’ll let you know. Don’t tell me how to run my business or harass me on the phone. Come in to my salon and I will call the cops on you. Stop training your sales people to act like dogs.

I was aggressively pursued by Coastal Pay with a guarantee that they would save me money and that if they couldn’t save me money the agreement would be null and void. Boy, am I gullible. Here’s the thing, I have been I tied to a four year contract with Northern Leasing Co for a piece of a equipment I used for 6 months, paid $ 49.00+ for four years only to owe still an additional $ 400 to own it. So NEVER would I ever sign an agreement that forced me to pay for equipment for any length of time. Just NEVER again! And yet unwittingly I did because the Coastal Pay rep out and out lied to me. He presented himself as a good guy, a veteran and swore to my face that they would be the ones taking care of the equipment and that if I were not saving money and the contract was voided that would include the equipment. LIAR, LIAR PANTS ON FIRE!

Very scammy company. Misleading and pushy.
1) Received a call from this «company» today. They insisted they needed to schedule an appointment to verify our EMV compliance. I asked several times what company was calling and she was not very forthcoming. She was trying to make us believe this was a required maintenance. It’s not! They are pushy sales people trying to sell you their merchant services.
2) I informed the owner of my company, who told me they had in fact called him afterwards and scheduled the appointment. I called several times and was usually disconnected with nearly every number option provided, except customer service for sales. When they finally answer they seem to have no idea whats going on. All they could say was that my note was forwarded to the sales team.
3) They have reviews from their own employees on here!

THIS COMPANY HAS BEEN HARASSING MY BUSINESS ALL DAY.
Just in 30 minutes, we have received 3 phone calls. After I have explained to the people, nicely, that I am not interested in receiving phone calls from them. They proceeded to call, and call, and call.
All three people on the phone proceeded to try and insult me. They are aggressive and rude. Our suggestion, BLOCK THEIR CALLS. These people have HORRIBLE business ethics.

Called the business I manage today. Super aggressive on the phone, bounced me between 5 different reps on a 7 minute phone call with loud background noise. All while not explaining their service. When I informed them that I was not the owner and couldn’t help them, they became very accusatory saying that I had claimed to be the owner.
If this is how they run their business, run, don’t walk, away.

Coastal Pay is a great company to work with that makes everything seamless and easy! Everything they do is genuine and they actually take care of their customers. This company has great customer service and easy to talk to.

coastal pay sucks, i signed up with the clowns but it was a mistake on my part, there rates are bad and you are in a contract, i never activated the machine or the service and i cant send it back, so now i have a machine in an un opened box and an account that was never activated, collection people calling, coastal pay doesnt answer there phone, or return calls, if you ever had a problem its your problem, worst company i ever delt with and all i can say is stay away, kayla will call you thirty times a day, all i wanter was financing for customers, not a 170.00 dollar payment for 48 months on a credit card machine every one gives you for free, if they wont stop calling you file a police report. dont fall for the scam, they get a 1 because it doesnt get any lower,

I’ve been getting spammy, noisy, and pushy sales calls from these guys for the last couple of months. I’ve requested that they stop calling, but I just received 2 calls withing 2 minutes again today.
If we wanted to review our rates then it would be with a courteous and professional company, and not this rather shoddy outfit.