Site for Sore Eyes

Thoroughly disappointed in my contact examine and prescription. By the end of my exam I could hardly see through my left eye compared to my right. I told the Asian female «doctor» who was giving me the exam this multiple time and all she would say is «try seeing harder.» Like seriously who licensed you to give eye exams? Complete waste of money. Still can hardly read the board during my classes. Need another exam. This place is way expensive and a useless waste of money. Even if they are the only place that takes your insurance go somewhere else. Or at least don’t get the Asian lady. Was doubting her the whole time, and for good reasons.

love this place good people good service i highly recommend it

When my frames broke after being out of work for over a month with an injured hand, I was feeling pretty sorry for myself. My day was brightened immeasurably after receiving the best customer service from Brooke– she was so genuinely friendly and went out of her way to be helpful; if every interaction could go that smoothly, the world would be a beautiful place! Thanks!

I had a great experience at Site For Sore Eyes, Felicia was very helpful and patient, she helped us step by step with our insurance benefits. My glasses were ready in about a week. I did have to go back for a slight adjustment and Felicia helped make sure that the fit was perfect.

They’re nice enough but mad expensive
I’ve had my glasses (purchased from this store) repaired here twice now and each time the cost to repair is $ 60. You’d think it would be worth just buying new ones but when I asked how much that would be my was told around $ 200 or more. Yikes. Glasses are such a rip off.

I really needed glasses because I have only been wearing contacts for a long time. When I walked in I was helped by Brooke who was super sweet and helpful! I generally told her what style of glasses I was looking for and she picked out a few pairs I loved it was almost hard to make a decision! When I found the perfect pair she had them fit and ready for me the next day, and at a great price. I will definitely be coming here for my next pair of glasses :)

Are you looking for great customer service, quality for price and an overall great eye exam? Then do NOT go to this location. During my eye exam, the doctor smelled of garlic and it was gross to be in close proximity to him. The staff are rude, laughed on the phone when I called to confirm my appointment time, didn’t listen to what I wanted in frames and then when I said I wanted something similar to my existing frames, she said «well I don’t even like the frames you have now.» There is no consideration for the customer. When I picked up my glasses (I ended up using my old frames and just getting new lenses), they refused to even put in new eye pads ($ 5). I have just spend $ 400 on an eye exam, lenses and contacts and the girls response was «well eye pads cost us money so we’re not going to do it for free». I have never heard of such terrible customer service before that an eye exam place cannot even comp $ 5 eye pads after a customer spends that much money. It’s an awful store with terrible employees. There are so many other places to get an eye exam in Santa Cruz, I would never go here again.

After my jus an and I had paid eye exams and bought contacts, they tried to charge me for eyeglass adjustment. Going elsewhere.

The ladies Working there are very helpful and knowledgeable, The prices are reasonable and they made my glasses very quick ! I will definitely be recommending this office to all my friends !

I am 71 years old, and have been wearing glasses since I was 14. This was the strangest experience in getting glasses, ever. I picked out a pair of frames, and handed over my prescription .They said the glasses would be ready in 2 weeks. Actually, it was closer to 3.
when I picked them up, they handed them to me, had me look at something to read, and that was it. They never checked for fit. After a week, I have decided to throw them away, and take my prescription to Costco for a new pair. My attempts to save money just cost me double.

They have a decent selection and Aundrea was very friendly and helpful.
However, I can not recommend going here if you need to get your new glasses in a timely manner.
Prior to purchasing my new glasses I asked how quickly I could have them. My current pair was broken and it would be nice to be able to see again. I was told they would be ready in 7 business days or less. It is now 3 weeks later and even though I was told they would be ready this afternoon, they are now trying to tell me it may take as long as two more days.
This is not some crazy prescription or wacky frame that needs special detailed attention. They are just sucking at finishing their work.
In retrospect I wish I would have gone to Eye-​Q

Highly recommended. The optometrists are so friendly and professional, and as a traveler, I so appreciate being able to find those qualities in a store local to where I’m staying. Thanks so much for all the help!

We should have known what we are against the minute we walked in. A lady was screaming her heart out complaining that they broke her glasses and they were telling her they are not responsible to replace the glasses THEY broke. The lady left almost crying. Since there are not to many options we stayed and looked at the frames (very limited by the way) and decided to come back next week since it was a weekend the store claimed they can’t get I touch with the insurance company. So we made an appointment give them all our information including our social security number (shame on us), we should have known what we are dealing with when the social security numbers were thrown Ina drawer with 100 under things in it. Anyways when we came back on the day of appointment they claimed that they could not reach the insurance. Keep in mind this is one of the largest insurance groups out there so not bing able to reach them is just BS. Surprised by seeing us they made up bunch of excuses and tried to make us pay for everything upfront and the. Later claim it from the insurance… oh sure…
I guess the good reviews are people some how connected to the store, no one in their right mind would go to this store.

I have been using A Site For Sore Eyes for about 6 years now, and I am always satisfied when I leave. The optometrists are professional and always available. The staff has been useful in helping me choose flattering frames, and especially guiding me through VSP insurance issues. A special Unilocal to staff member Adrianne, for going above and beyond to make sure everything goes smoothly each time. And their prices are very reasonable.

My friend went to Site for Sore Eyes with Groupon– paid $ 20 dollars for $ 150 dollars worth of glasses + second pair for free. We really thought this was a great deal until we went into the store. Almost 75% of their frames alone cost $ 160-​$ 300. It was OVERPRICED! We also thought we could pick any pair for the second pair of free glasses… WRONG! The selection was limited (probably about 50 – 70 pairs) and the quality wasn’t so good either. But it was free… so why not? might as well. We ended up spending about $ 400 dollars on overpriced glasses when I could spend half of that in a different place. I was there for 2 hours because the guy who was helping me took forever. It shouldn’t even take 2 hours for someone to enter the information. I was so annoyed I don’t even want to go in there again to pick up the glasses. I’ve worn glasses all my life but this place… omg! I would definitely NOT go back to Site For Sore Eyes because 1) overpriced 2) staff was unprofessional.
This is probably why they are on Groupon.

my daughter and i had our prescription lenses put into some reader frames that we had found from eyebobs. the gentleman that makes the lenses was behind the counter at the time, and he is wonderful! very friendly and helpful, he even showed me how the company that had made my last glasses did not properly align them, which explains why i had a hard time adjusting to them. best part, he had our glasses ready in two hours!

This was the worst experience I have ever had with eye glasses. I did not have my vision checked, only purchased eyewear. They did not stand behind a very expensive wireless frame after it snapped even though the manufacturer had a 2 year warranty. They charged me $ 35 for shipping… for a small box weighing only ounces. They replace the temple piece with the wrong length so it did not match the other side. They ordered the wrong color and I had to wait even longer when the order was first placed. Their prices were much higher than elsewhere and some of the staff are rude and incompetent. After paying $ 450 for these glasses I regret that another optometrist had to fix what they could not… he charged me $ 25. Don’t go there it was one mistake after another.

What a great doctor! From the time I called to make my appointment (thanks to you wonderful
reviewers for helping me pick out a doctor!), to the time that I left the office I was in capable hands. Efficient, friendly and capable! I’ve been wearing contacts/​glasses for about 10 years and this was one of the better doctors I’ve ever been to.
They had wonderful prices and while I was browsing the glasses selection I noticed many wonderful designers as well as basic frames. They had a great selection of frames and a thorough knowledge of the lenses I prefer.

Last December, my dog ate my glasses. Literally. He chewed them up beyond salvation. As you can probably imagine, I was pissed. The timing was pretty much perfect because my 2 year wait period for insurance coverage of frames was up. Sweet! So with that allowance in mind ($ 150), I went out in search of a new pair.
I’m not gonna lie… I’m a loyal customer at Eye-​Q. Or at least, I was. Last time I went in I wasn’t in love with their selection (or higher prices), so I decided to explore other places around town. With my budget stretched thin, I wanted a pair of slick specs without a hefty euro-​trendy price. My search took me all across town. Some places just plain sucked. Some didn’t take my insurance.
I was getting tired of this. Driving around without glasses for over a week, I had become a menace on the road. After several near-​accidents and a pounding headache from eye-​strain, I was getting ready to cave in and return to Eye-​Q. But then, serendipity! At the last minute, I was referred to SFSE by none other than an employee of LensCrafters in the Capitola Mall! Evidently their top guy had opened up his own glasses shop just across the street. Salvation!
Site For Sore Eyes are absolutely great. I had expert help from a lovely lady who helped me try on all kind of glasses and eventually selected the pair I’m now sporting. My price? $ 130 after insurance. Sweet! This included scratch resistant coating, polycarbonate lens (they added this for free since regular plastic wouldn’t fit), and some awesomely unique frames. I couldn’t be happier!
If you’re looking for rock-​star eyewear without the rockstar price tag, this is the place to go!

Friendly, knowledgeable, everything I could ask for and more!
I was in and out of here in less than two hours with brand new Coach glasses (exam time included). Travis and Amy were wonderful, they helped me pick the perfect frames while I waited for the optometrist. Dr. Do was amazing, she was thorough and was able recommend the lenses that cater to what I need. They got me out of here without spending an arm and a leg, pretty awesome.
Can you say «customer for life»?