InSight Eyecare Optometry

I have been going here for my prescriptions and contacts for 10 years! Awesome selection of frames and sunglasses. The staff is super friendly and helpful. They make is very easy to get the most out of my insurance. Danny is the best!

When things go right, everybody is nice and more. When there’s an inconvenient is when a patient or a client sees how is the real «customer service» policy. I had that type of experience and the Doctor and all the staff members step to the plate and resolved it to my best satisfaction with promptness, professionalism and top notch quality. Kudos to Dr. Singh, Danny [what Danny doesn’t know is not known…] Debbie and all the team.

I had my first ever eye exam (mid-40’s), and was very very impressed. Super friendly staff and everyone was very thorough. From Jessica doing my pre-​exam testing, to Dr Kohn who really explained what he was doing, what he was testing and why. I thought I had perfect vision, I was wrong. While not bad, I do now need glasses for working on the computer/​reading and was amazed at how much more clear my vision is going to be when I get my new glasses. The final piece to the amazing customer service was Optician Natalie. She was very patient with me. It is not easy for me to pick out these types of things and her experience really showed. Knowing which type of frames would look good on my face shape, explaining the differences between the types of frames and the types of lens and lens coating offerings. I had no idea so much went into getting glasses. While I am now much more informed, I am no expert and will be forever relying on the EXPERTS at Insight Eye Care to take care of me from now on. Couldn’t be more pleased and can’t recommend them more.

I am so happy to have found such a wonderful eye doctor and office! The staff is exceptionally kind and go out of their way to help their customers. I was able to be seen right away and never had to wait for appointments. They let me trial contacts to make sure I was happy with what I wore and were very patient with me when I tried on almost every pair of glasses in the place! I highly recommend them!

I bring my eye prescription to Insight to purchase my Oakley glasses. The staff at Insight is professional and courteous. Sam measured me for a new pair of sunglasses and reviewed the details of the order. I also asked Sam to adjust my reading glasses that were stepped on the dance floor. These titanium frames were tweaked good, but Sam had them straight with one adjustment. They were good but I asked for more. Thats when Danny Smith offered more assistance. Danny removed the lens, made an adjustment and restrung the lens to perfection. Sam and Danny restored my glasses to new after a trip to the dance floor. Oh, yea. no charge. Buy your glasses here and your eyes will thank you.

Insight Eyecare Centers are NOT an in-​network service provider and so their prices are far higher than network prices. I was told on the telephone and at the front desk my eye exam out of pocket costs were $ 0 because my VSP eye glass insurance was going to pay for it. As I was leaving, I was forced to pay $ 178.00, Insight Eyecare employees blamed VSP for providing wrong information about my coverage. It was a well orchestrated bait & switch run by the 4 store employees. Insight employees discounted the cost from $ 178.00 to $ 90.00 but it was still far from $ 0 that I was told to get them to allow the exam. I disputed the cost to my credit card company and provided proof that Insight Eyecare employees had told me no out-​of-​pocket expenses but Insight Eyecare employees knew the exact words to tell my credit card company to get them not to force a refund, Insight Eyecare employee said, they «provided the service I was charged for» even though I did not dispute the service but the cost of the service. As a long time customer at my bank and no history of ever disputing purchases earned me a refund from my credit card company but not from Insight Eyecare who are still running the bait & switch scam on unsuspecting customers. I contacted VSP insurance and the VSP employee said was she was going to call the center but there were consequences from VSP for running the bait & switch scam. I went to the Sears Eye center where the exam cost is $ 0 to purchase my new lenses and frames for $ 300.00 using the prescription I paid $ 90.00 for from Insight Eyecare.

Pro: Very good selection of glasses. Easy to get appointment.
Con: inconvenient hours.
I came to pick up my glasses on a Friday at 8am. They only open later. One of the employees just came to get some papers BUT HE HELPED ME GET MY GLASSES ANYWAY.

I recently relocated to the area from Half Moon Bay, CA. The other night I managed to step on my reading glasses — a lens popped out, and the frames were bent. I paid a visit to InSight expecting they would have to send the glasses away for repair, but the optician Danny cheerfully took the glasses and repaired them to new in minutes. I immediately decided this was my new place for glasses, exams, etc, and scheduled my next appointment. Very professional staff, no pressure service… awesome.

I’ve been a patient at Insight since 1988. I have always been satisfied with my treatment and the service. Staff, especially Danny, Liz, and Debbi, is super-​friendly and attentive. They always remember my name even when I haven’t been in for a while. And, their annual frame show is a great way to get a discount on a chi-​chi frame, too.

I was very impressed with the friendly staff and Dr. Singh. I did have a problem with my prescription and it took a few days for them to call me back but I did get a free appointment set up to resolve the issue. They also have an office in Scotts Valley.

Fantastic group of professionals. I would highly recommend them. They also have a great selection of frames and sunglasses.

Great customer service. The woman who did the testing on my eyes was super friendly. The optometrist was also very friendly and explained everything. New technology, good selection of frames.

I was initially disappointed with Dr. Sing and my eye glasses. But he exchanged my glasses for ones that would work for me at the offices expense. This was beyond my expectations. Thank You for taking good care of me.

This place is one of a kind! I came to Santa Cruz to stay with my sister while I was attending a conference but I broke my glasses and couldn’t see a thing. My sister brought them in and Danny repaired them to better than new! The man is an absolute artist in what he can do with a pair of glasses!

I just switched here and I am glad I did. They have a great staff, huge selection and reasonable prices. They have the latest and greatest diagnostic tools and I was in and out of there in the perfect amount of time. They are very knowledgable about what would be best for each individual situation and they are willing to work with special cases. I would give them my highest recommendation.

I recently moved to Aptos. My eyeglass lenses cracked, and I asked my former optometrist to mail me replacements. I took them to Insight to have the new lenses put in. I expected to pay for this service, but they did not charge me and even sent me home with two new microfiber eyeglass cleaners. I was extremely impressed with the courteous, cheerful treatment I received and will be back the next time I need a new prescription for lenses.

Kinda boring because I share the others views — AWESOME! The entire staff is terrific but what counts are the optomitrists and I can assure you that Dr. Ng knows her stuff. Trust me when I say you get what you pay for. The prices are reasonable but I’ll never go to a fast food eye center again (Lenscrafters, etc)

I hadn’t had an eye exam in almost 15 years and now that my work is actually giving my insurance why not get one?
I ended up at Insight because they are in my insurance network and close to home. I’m so glad I did!
Friendly staff and very friendly Doctor. I had Dr. Ng today and I just love her!
I also lovelovelove the fellow who helped me pick out my glasses today (I can’t remember his name :()
Over all, good feeling and I was out of there within an hour.

I visited Insight this past weekend. Dr Zee and the staff were wonderful. The exam was thorough and I didn’t feel rushed. Dr. Zee took ample time to explain the results to me.
The selection of frames on hand was very good, while not as large as some of the chain stores, there was a wide enough selection to find two frames that i liked in my size and their prices were competitive.
The staff is very friendly and helpful. They were very knowledgeable about what my insurance plan covered and explained al l the options. I did not feel pressured and they answered all my questions.
I will definitely be back!

Dr. Jennifer Zee is awesome!!!
She has been my eye doc for years now and is always so friendly and knowledgeable. She is extremely professional, yet I feel like I’m catching up with a friend when I see her. She always understands my needs and concerns and has no problem answering all my question.
Not to mention the front end staff are sensational too, they love to give opinions on glasses, ask questions about glasses your trying on and help me feel reassured that I’m getting the right pair for my face.
Speaking of. Cant wait to pick up my new pair next week!