Quality Inn & Suites Oceanview

How in God’s name this plaice was ever named a «Quality Inn» is beyond me. Door to, patio wouldn’t open, broken cabinet under coffee pot so door hangs open, one. Sugar packet for breakfast and two different coffee packets, only tap water for coffee, floor filthy, toilet seat broken and so worn the wood below paint showing and the bumpers below are gone so seat drops down on two old rusty screws,. The whole place just a mess, and then when we tried to complain to the national chain that they come under, we find that there IS no controlling faction. They apparently just pay them a fee for a listing. Not cheap either. DON’T go there. If I could give a Minos star I would.

We just finished a 4 night stay for a second time. The room my spouse and I stayed with another couple, long time friends, exceeded our expectations. For 4 of us we had plenty of room. The balcony fit our needs and we spent a lot of time looking at the beach! I appreciated the many TV channel options. Maybe it’s because we stay in Las Vegas a lot but there it is network TV and 25 ESPN stations. But not at the Quality Inn, it felt like home. I got to watch my Food Network and HGTV shows and more! I plan to make next year’s reservations now!

I checked in around 2pm I had an emergency come up my son had was ill and has been sick for months. I received a call from my mother as she said I needed to get to the hospital soon there was something they had found out.
It was 4:30 when I received the call I paid cash to stay here 130 dollars. The owner was notified of the problem I asked for a partial discount Or a refund since I now was no longer staying there he had no empathy at all the lady at the front desk kept telling me she tried to convince him to give me a credit or a refund of some kind he said no to all the above! Thank you for showing me how much you care for your guests 2 hours of stay I didn’t even unpack as I was on conference calls and got the bad news
This place has no heart and this is probably why as well why they have 2 – 3 stars if they had a zero rating I would give a zero customer service is no good and the overall care for personal emergency wasn’t considered this just shows me how much they care I stayed at the holiday inn once I was there for 6 hours an emergency came up and they gave me a partial almost all my money back plus a night to stay another night for the non season rate now that’s customer service and I felt good
Quality inn you need something in place invade there is emergencies like mine I checked out and returned the keys to the front desk as I wasn’t coming back. The whole staff from the guy sticking the sodas were rude didn’t say hi as I walked by the girl in front was very quiet and didn’t seem happy about her job as she had the saddest look on her face and boredom look of a face no welcome to quality inn no have a nice stay she answered with only no or yes nods no eye contact just a very bad experience. I give this place plus the room smelled like cigarettes as the smoke was coming in my windows from another balcony this man has no heart and kept my $ 130
I’m home now watching over my son and this man took food off my table from me and my family
I will never recommend this place as it looks old and everything is outdated the tad are super small
And the room was right by the on coming cars all I heard was motorcycles and vehicles passing by as I sat there in whisking to switch rooms but then my emergency happened I had to leave immediately!!! Thanks a lot quality inn
I do not recommend this place at all The elevator stuck at the linens on the bed are not comfortable and stiff the room smelled and was a lil dirty trash in the trash cans and used soap in the restroom I was shocked don’t ever come here ever!!!

Place is pretty run-​down and looks much better in photos. Bathroom wreaked of mildew and clogged drains (sewer gas smell). There was a hair on our toilet and NOT from someones head. The tub mat was spotted with mildew on the bottom and is clearly not removed when tub is cleaned (brown film on tub in shape of the mat). Room does not even smell of cleaning products even though housecleaning was «cleaning» when we arrived… just dirty mildewed rag and stinky drain odors. So dirty we went to the store and bought cleaning products and disinfected the bathroom ourselves.
The room needed touch up paint and thorough cleaning, including dusty window treatments and soiled carpet (looks like pet stains near entry way) Seems like this is a management issue– should examine the cleaning practices, provide adequate cleaning supplies, discard the unsanitary bath mats, and evaluate the condition of the rooms regularly.
And the worst part (yes, it got worse)… the single pane windows made for a long and impossible night of sleep! The ocean view room was situated on a major highway, next to a train track, adjacent to a bar /​club, and near the elevator. You could hear all these noises. The elevator and loud bass music beats were INSANELY LOUD… they could be heard through earplugs! The inn was aware that the establishment next door has permits to operate a late night dance club. We should have been warned upon check-​in!!!
WE WOULD NOT STAY HERE AGAIN!!! We were treated to a weekend stay, but called the office in the middle of the night and cancelled our second night!

to begin this place is right on the beach the highlight of this trip here.
customer service at the desk was fine, no complaints, but the management there needs to run their transactions with more precise care and full attention!!! long story short i was charged 2x in amount of $ 400+ mind you this was a business trip already paid for in advance !! the manager «kamal» assured me the transaction (s) was a minor mistake due to lack of acknowledgment. well they charged it again without my authorization !! so due further i will never recommend this place nor take the «motel credit» he tried to give me in exchange of my -$ 35.00 in my bank account! this place was a fail for a nice getaway!

Dump, I requested a refund after 10 mins in the room.

Please don’t waste your time or money on this place. Dirty, awful bed/​torture chamber. carpet is filthy. stains on EVERYTHING. mold was growing under the shower matt. my husband and I complained after the first night. Rachel (nice young lady) said she was sorry and could not do anything. Spa was ok but waaaaaaay too much chlorine. we were in room 330 and the sunset bar next door had several drunks screaming for hours. we had planned a 3 night stay but after the second night of the torture chamber/​bed we checked out!!! the lady at the desk again said she was sorry but the manager wouldn’t be in until Tuesday. I am sure we will get the standard «I am sorry for your troubled stay» blah blah blah! Companies need to make a stand on customer service and the «Q“uality of their business! Shame on the Quality Inn and AAA for approving this hotel/​torture chamber!!!

Pros-​Great location and room for the price
–breakfast included
–all rooms ocean view, at least partial
–free parking (some nearby charge $ 22/​nt so check that)
Cons:beds just ok, pillows just ok
–sofa bed, only if you’re desperate
–soap, shampoo, conditioner poor quality, (just don’t depend on it, soap smelled like paint)
–jacuzzi nice and big but way too much chlorine, we still smell of it after showering
–could use a tv in the bedrooms

Just «eh» … Room is old … Holes in bathroom walls… Train goes by hourly shaking the whole room. Walls very thin, ceilings too. I can hear EVERYTHING going on in the rooms around me. Ocean view is ok but prbly wouldn’t stay here again.
Every towel had dark stains on it. Kind of afraid to look too closely at things.

I give this place five stars. Not because it is mobile travel guide five stars but because it meets or exceeds my expectations… and my expectations are realistic.
First if you want a five star luxury beach escape plan on paying $ 500 more per night and not being in this location. Those places are available but they’re closer to Newport Beach. Most do not have ocean views as every room in this place does and you will need to pay $ 800 more per might to have one that does.
San Juan Capistrano is an out of the way sleepy town that the sprawl of the OC has caught up to. What once was a remote Spanish Franciscan outpost is now I. The middle of everything. But that is the town located about. Five minute drive from the hotel. This is a California Beach hotel. If you have explored the coast between LA And SF you know the type of hotel this is. It is clean by beach standards. Somewhat small and homey. It is not the Ritz nor the Four Seasons.
This particular hotel has a giant hot tub but not pool. I have seen other reviewers criticize this place because all they have is a hot tub. This seems a little unfair. Like criticizing Michael Jordan because he is not good at soccer.
We had the front room top floor on the north side of the property. There are three rooms that directly face the ocean on each side.. I assume all share the same footprint. There is a living room breakfast combination area with a sink mini fridge And small sink. The bedroom is a separate room with attached full bathroom with tub/​shower and is fairly large. There is a larger flatscreen in The living room and a medium size flatscreen in the bedroom that is more than adequate.
The views from our room were incredible. The other rooms, much like every other beach hotel I’ve been to have a balcony that extends out to give slanted ocean views.
As others have said the room includes free continental breakfast with no fried or Sven led eggs. Well I do t mark this as a strike because continental breakfast to me doesn’t include eggs. That to me would be a full breakfast. They have basic pastries, bagels, cereal, yogurt, fruits, and the standard hotel waffle maker with orange and apple juice pitchers, coffee tea and milk. Oh and they actually do have eggs. There was a huge bowl of peel and eat hard boiled eggs both days of the weekend I was there.
As others have mentioned there is a train, the surf liner, that flows the beach on the other side of PCH. I can’t criticize the hotel for this as it was obviously built prior to the hotel being there. As there is a fence between the beach and the train tracks you need to walk a block north and use the bridge to get to the ocean. I guess the U.S. Railroad Board decided people safety was more important than beach access. Again I cannot criticize the hotel for this. It is out of their control. For my part the train wasn’t bothersome not was PCH. I lived for a while in Newport Beach and like any ocean near a city you will have the noise of traffic and city life. For those who desire the bucolic ocean then you really need to go north of Oxnard to get that setting. From LA South to Mexico, the sprawl has taken over.
The real gem here for me was San Juan Capistrano. Take the train and get off at the station Nd it feels like the central coast. Wine bars with outdoor dining, live music and a block to the Mission. Take über to the hotel and enjoy the beach.
All in all a standard beach experience comparable to beach hotels I have stayed in in SLO, Ventura, Oceanside, Carpinteria. It has been remodeled and updated but not gutted and rebuilt I. True last ten years. This is a private hotel. It is not corporate owned. The corporate types know you can’t cover the CEOs private jet renting out the handful of rooms in this off the beaten path beach location and got out long ago. So it reflects a private establishment with moderate upgrades and a family feel.
It had good wi-​fi, which was free, with no $ 20 excise fee but surprisingly enough I had 4g.
This is a laid back beach hotel. Enjoy it for what is is and you will be happy. belters is just up the road but expect to pay 20x the price for the whole stay.

The pictures and reviews lied to me.
My husband and I came for only one night but one night was enough. I have stayed in another Quality Inn before and thought that it would be nice and clean, but it wasn’t. There was a rust ring around the sink hole, chipped and cracked stucco with mold growing on it, and stains on the arms of the couch. There was only one TV but we like to fall asleep with the TV on in bed and the one TV was in the little living room. The room was huge! (A plus.) However, poorly cared for. The carpet felt dirty on my feet and their was a bad smell. I was under the impression I was going to have a jacuzzi bath tub and I did not. I was very disappointed and at one point my husband and I started to talk about leaving and going some where else, but we figured one night we should just stick it out. The spa (no, not a pool) was tiny and right above the parking area. The bed wasn’t too bad, but I didn’t like the location either. You have to cross a bridge over Coast HWY and the Metro Link to get to the beach and it was confusing getting to the Harbor with the detours of the I-​5 freeway.
We were really disappointed. We haven’t been out like this in a very long time and to waste this much money on something that was this dirty… well…it sucked. We will never go back.

The view is amazing if you get a room facing the ocean. But, don’t plan on sleeping long, since the Amtrak train comes by frequently (this isn’t affecting the rating, though). Just a heads up to people who want a quiet night.
We had the suite the first night, and there were ants! I saw a few in the bathroom, and just passed it off, hoping it wouldn’t be a big deal. But, as we went through the room more, we saw the room was very dirty. Stains on the curtains, large crumbs in the top handle of the mini fridge, and no house keeping on our second day. The icing on the cake was when I was going to bed on the second night, there were ants, all in the bed. That was when we asked for another room. The second room had an ant in it as well, but at least the bed was clear, if you don’t count the makeup smears on the pillow. We didn’t get a discount and we got a brushed off apology about the incident. Needless to say, we won’t be back to this hotel.

This was a surprise trip so I rate the thought 5 stars but the hotel, one star.
Wear sandals or socks when you walk on the carpet because your feet will get dirty even after you bathe, not a good thing. Makes you wonder about the bed. Overall bed rating: 3. Comfy enough but it came with 4 tiny pillows that you have to bunch together. Good thing we always travel with our own body pillows.
The bathroom sink is super tiny. Other pics show spacious sink vanity areas but our room boasted otherwise. My face practically kissed the mirror when I bent over to rinse my mouth, water ended up on the floor. The bed-​to-​bathroom ratio does make for a pleasant sleeping environment. Bring matches, air freshener, or clothes pin for your nose. You literally take one step from the bed into the bathroom.
When I first walked into the room, I was surprised by the view of the ocean. Until I stopped long enough to hear the loud noise of the traffic and the train that went by every hour. I couldn’t help but laugh at night in bed for it reminded me of that I Love Lucy episode where the Ricardo’s and Mertez’s are trying to sleep, and the train is moving the bunk beds across the room. Yeah, you know what I’m talking about. The Surf Liner was loud enough to block out the crashing waves.
The highlight to the trip was me forgetting my newly purchased flat iron. My husband called the hotel, who assured us that the person who cleaned our room is honest, and turns in lost items. I’m still waiting for a return about my flat iron.

Bed: softness was good.
Pillow: only 4? Two for each person :(
décor are outdated.
Microwave and fridge: yes
Tv: two, one in living room one in bedroom
Ocean view: yes! But there’s a train going by each hour? Good thing the bedroom is on the other side. Phew!
Service: not so good, tissues ran out, not enough towel, no toothbrush or paste,
Size: huge place, almost like a one bedroom apartment
bathtub: normal size. Wish was larger to fit bf and me more comfortably
Breakfast: 7−10am no eggs there’s waffles apple orange cereal bagel toast coffee tea instant oatmeal — service at breakfast was good

We’ve stayed here about five times over the last couple of years, to do classes next door, since it was very convenient.
The internet service is terrible when they’re busy, and my husband, who is a tech expert, says they cobbled together a really poor system.
The rooms aren’t always spotless, the paint and wall finishings aren’t done well, and everything is done rather cheaply.
The room is adequate, and has a nice view, but the upkeep leaves something to be desired.

My fiancé slipped coming out of the elevator at this property and we spent all night in the er… not one thing was done as far as calling an ambulance or calling us back in our room to see how he was… we were not even able to enjoy our night cause we spent all night at er… not even someone in morning asking how he was… we have stayed at this hotel many times and always had a good stay
.never again… the staff at this hotel was absolutely no help!

First of all, if your looking for a 4 or 5 star beach side hotel /​resort, where you can sleep and live in luxury for a day or two, move on, you won’t find it here or anywhere on the Southern California coast for this price.Period. Secondly if you want a bargain but will flip out over A bit of rust and wear and tear in rooms, train noise, traffic noise, or people noise, (noise is NOT that bad) move on, this is not the place for you. BUT if your looking for a decent, clean, place to sleep, with an ocean view, for a GREAT PRICE, and don’t mind having neighbors that may make a bit of noise and a train that flies by for few seconds every hour or a bit of traffic noise, then this is the place for you!
This is my second visit, last year I had a king suite with bay window ocean view, gorgeous view, minimal traffic/​train noise. This time I had room 220, king bed with balcony ocean view, not the best but still nice, very spacious, fridge, microwave, nice table, desk, sofa, BEACH ACROSS THE STREET, very nice.
BUT I had a few issues, 1. We Could not sleep in the bedroom, lol. WAY too much noise, people walking past, walls are thin :(. Good news– there is sofa bed! Pulled that bad boy out, dragged all the blankets and pillows over, not the most comfortable bed in the world, but we were fine with it. It was only hubby and I, we made it work. 2. Room was smelly, I was already feeling car sick from the drive, the smell made me sick. Don’t get me wrong, it didn’t smell like sh*t or anything, it smelled like ammonia/​bleach. Easy fix! Drove over to Staples which is maybe a mile away, picked up some febreeze spray and a plug in air freshener, problem solved! 3. Noise could be annoying even from the sofa bed, we turned the t. v on, drowned out outside noise, problem solved. At night, have ear plugs, problem solved.
I gave 5 stars for this place because the view is beautiful, location is great, hotel and rooms are very clean and the PRICE IS REASONABLE. Every issue mentioned in other reviews and ones I had are REALLY NOT A BIG DEAL, they are easily fixed. It just depends on whether the great price is worth you having to make a few adjustments to make it work. This place is worth it to me. We will stay here again! Thanks to the staff for maintaining a nice looking place, and thank you for the great price!!!

I give this place an overall 5 star review. Let me tell you why. First of all the price for what you get was amazing, I booked through expedia and got a killer discount and a nice Suite by the Jacuzzi. You can walk down to the little restaurants, and the beach is across the street. Literally!
The one thing that really did it for me was the staff. He was a little reserved, and quiet but oh so friendly! Which is what I love! To be honest with you I had left a gift someone gave me $ 300 dollar watch and the gentleman saved it for me along with other items. I can’t recall his name but what a sweetheart.
I wish I could of stayed a little longer but in the future if I am looking for a private steal, little getaway that is budget friendly I will be staying here again.
You can’t go in with big expectations, what I do recommend is to open up the doors and bring a few candles.

A clean comfortable place to sleep right across the street from beautiful Doheny State Beach. But that’s not the best part. The staff here is wonderful.
We stayed 2 nights while attending a wedding at the more elegant St Regis. When I got home I realized I had left the box of my jewelry in the hotel room. I called right away and the staff confirmed that they had it. Arrangements were made to have a friend in the area pick it up.
Later I found that the motel staff had called our home to report that we had forgotten the box. They called us, they didn’t wait to see if we would miss the lost items. These folks run an honest business. We will return.

This places gets 1 star because it’s right off Pacific Coast Highway. Other than that, it’s gross. Our room has the most potent smell of death mixed with ammonia and bleach to cover it up. I mean, it IS the cheapest hotel around (and the only one that had availability), so I guess you get what you pay for. Never coming back though. I would gladly spend an extra $ 100 and stay somewhere nicer. This smell is really getting to me…
Changing to 2 stars since the manager reached out and apologized!