The UPS Store

Superior customer service! I had to send back a large item I received. The original box was completely oversized! It was going to cost $ 80 to send the item! April and Jasmin built me a box out of 3 smaller boxes which came out to be just the perfect size. The final cost came to $ 20! I’ll ship my items with this store anytime because of my experience! Thanks April! Thanks Jasmin!

The people are less than friendly & they charge a $ 1.50 per box if they need to tape it up for you. I avoid this branch as much as possible.

I came for Live Scan finger print. Great Service. Was very happy with their service. Arpril Boozer Notary and D
Sale’s Associate was very helpful. She emailed my documents, and faxed them to the source.
They care about their customer !
Thisis the UPS store you want to go to.

This store is as good as it gets. April and Jasmin are fantastic. I always come here unprepared and they gt me thru everything. So fast and easy. Between fax’s and shipping. Either it being UPS or USPS these girls really know what they are doing! Best UPS store I have ever been to with the best customer service of all time. I will be coming here for all my needs. One Stop Shop!

Called to see if they do a walk-​in livescan and they do. Walked in and got everything (fingerprints, payment, and all) done within 15 minutes.

Very quick, took my postal mail, package, and another package I thought would be cheaper through the post office. Did everything including printing out all the labels, really friendly.

Quite horrendous if I had to say anything about this UPS store.
In order to pick up my Amazon order which should have been delivered to my door but rather was sent to this UPS store I was slightly confused as to why my carrier had been UPS at all. It usually is FedEx who has much higher standards of service. Nevertheless I thought it would be an easy transaction. It was not to be so.
At first I tried to pick up my order and they required I have an ID which I didn’t have on me at the time. No biggie I’ll just get one and come back. They even said a student ID was alright. I come in the next day, student ID and tracking number, and they state that they require a government issue ID. Like, really? You say one thing and now another that contradicts the previous? They wouldn’t even look at all the other proof of ID I had which included my student ID, credit card, even medical card. I even had photo identification on my medical and they were still too stubborn to look. Quite unacceptable and the tone in which they explained the situation was very rude and I could tell the last thing they wanted to do was help my situation. Appalling. On top of all of this, I find out that I need to PAY for an item that I already PAID FOR SHIPPING. Instead of delivering it to my door, they transfer it to this UPS store and demand more money. Absolutely unacceptable.
In the future I highly recommend you do NOT ever use UPS as a delivery service as they overprice and milk all the money they can try and get out of you. Along with that, their customer service is akin to something I like to refer as, the worst delivery service available in the US.

I love being able to send stuff via USPS or UPS (no more waiting in line at the post office-​yay). There’s usually no line and the service is quick and friendly. Usually they even recognize me, since I live close by. Parking can be a little difficult and sometimes they’re a bit chatty with each other, which is a little bit annoying. Other than that, I love it!

The day I tried to use this store it opened an hour late… I waited and watched a dozen customers show up and leave in frustration. I complained to UPS corporate. The owner messaged me and apologized and because of that I’m upping from 1 to 2 stars.

Monica and Jasmine are fantastic!
A friend and I came in today to have our fingerprints taken for an application (Live Print), and they were helpful, friendly, and very fun to work with. They were able to walk us through the process, while still giving prompt service to other customers both walking in the store, and calling in for help with their orders. They made us feel well taken care of (and only a little felonious ;)), and were even able to help us send our applications with Certified Mail, saving us another trip to the post office on a super hot day!
Overall, great service, short wait time, and WAY more services than I even realized they had made this a lucky find!
Thank you!!! :D

Stay away from this UPS store! They quoted my elderly parents $ 75 to send a regular letter sized envelope to Shanghai, China by 3 day mail. The letter sized envelope contained 5 pieces of paper. My parents decided to send it through regular 6 – 10 day delivery given the exorbitant quote, and they ended up being charged $ 55. This same service through USPS costs $ 25 for International first class mail.
This gross overcharge is unethical. I called and spoke with Monica. She claimed that the charge was what their computer displayed when she entered the information given to her. She let me know that the owner would give me a call back. I am waiting to hear back from the owner.
Updated review:
Monica immediately called her manager who was able to locate the mailman who had picked up the letter. We were able to get our letter back and we were refunded the $ 55 that was charged for the service. We then took the letter to USPS and mailed the same letter through regular 6 – 10 day mail for $ 25 ($ 30 less than what this UPS store was charging).
I appreciate the effort Monica and her manager put into locating the letter and retrieving it for us. Monica also offered discounts for future visits. However, I still strongly question the pricing difference and the UPS store’s ability to easily offer discounts that seemingly should be built into the base price.

Received a message from the business owner who told me how sorry he was about the way I was treated and that the woman who treated me badly is no longer working at the store.
Convenient store, has everything you could want for your postal needs and a business owner who takes responsibility for what happens in his shop, equals 4 stars!

My time sensitive package that I sent overnight priority was delivered 2 days late which ended up costing us over $ 7000. No effort from the store to help me track or find out where the package was and when it was going to be delivered. At day one of being late, they simply said to call USPS since that is who they use a carrier. At day 2 of being late, they did not return my phone call.
Lesson learned. Next time… FedEx

Came in here yesterday, and while I appreciated the effort of the worker to print off something, the customer service was just not there. While I was there, another customer came in to ship something and the price was astronomically higher than the contents he was even sending, so he obviously did not move forward with it. I usually have fine experiences with the UPS store, but this time just did not add up for me. Maybe next time.

They took care of our shipping needs quickly and efficiently. They also ship for the Post Office (USPS), which makes it more convenient.

I had UPS package shipped to this store and I was charged an extra $ 5.00 dollars for pick up. What a rip off. I was never told about this fee from UPS.

I came here to drop off some packages. It’s 5:58 PM, but they are closed for the day… even though their posted hours say they are open until 6:30 PM. Disappointing.

Not helpful. I wanted to ship some items across the country and instead of assisting me with that, they stood around and weakly explained how complicated and expensive it would be to ship three boxes of stuff and a tv. The annoying part is that I had called ahead of time to ask about the shipment of my items, including the TV, with specifications regarding everything I was planning to ship and was told over the phone that is was no problem and given a reasonable price estimate. However, after packing up my car with everything and driving to the store, I was met with bored looking employees reluctant to assist me in the process. I recommend driving to FedEx/​Kinkos nearby and shipping instead. It’s a little more expensive, but Melissa the manager there is a million times more helpful and eager to do her job than the UPS employees at this store.

I’ve used this UPS store on a few occasions and each time the service has been good. I only wish they had a notary on hand. Every time I’ve gone there for that service the person is never there. Good choice of cards, keys and shipping supplies. I’d love it of they could get better lighting in the store. It seems dark.

Don’t go here for fingerprinting…
I tried making an appointment before arriving but was told I didn’t need one. Well, apparently I did, because I ended up waiting in line (just me… nobody else) for over 10 minutes while 3 employees either ignored me or were «busy» helping their ONE other customer. Really?
Then while I was being fingerprinted, there were technical difficulties, which, hey, I totally understand. I work too. My issue was with this guy who was helping me. Just plain rude, as if it were my fault the machine was malfunctioning. A sense of humor goes a long way, buddy…
The final straw for me was when this guy was explaining the fingerprinting process and had absolutely no patience with my inquiries… Yeah, I get that you do this every day, but I don’t, and I would like to make sure my documents are going to the correct place, because my career as an educator kiiiiiind of depends on it. Sheesh.
Overall I was in a great mood when I walked in, and a crappy one when I left. I strongly advise you to take your business elsewhere.