Fry’s Electronics

How do you spell trainwreck: Frys Campbell. First, never buy anything that is open boxed from here. I purchased a broken security system from them… and three days later it was on their floor. It was broken because the back power connector was defective. No way it could work. Two, the hired sales work will sell anything regardless of quality. Three, they have a broken ramp that hasn’t run in as long as I can remember. There is more, but it would take too long to explain… mainly they have a business practice that is short sided and hurts customers.

As far as selection and prices go it is hard to beat Fry’s in anything. However, when it comes to their stereo and car installation people they are a complete disaster. I had my antenna broken off and went to Fry’s to get it fixed. The technician tried to convince me that using an interior antenna would be better than getting the actual mast replaced. Then when I started the car and could not get any reception he told me that it was because I was too close to the building and once I got out into traffic it would be better. Not only was it not better it was worse. Then I went back several times to find them and they were never there and never answered the phone as far as telling me when I could make my next appointment. Plus, now my car stereo has been screwing up ever since they worked on it. I can give Fry’s 5 stars for products and prices but as far as service I have to give them two stars and that is being generous. Buy the parts here and go to best buy to put everything in.

Noelle’s Unilocal Notebook 2016
January 3, 2016
Came here recently with my husband and son. The escalators were out of order, I opted for the stairs and my husband and son took the ramp since we had the stroller. The inside of this Fry’s is tired and dated. The customer service is hit or miss, sometimes the customer service people on the floor are über helpful and sometimes it’s hard to find someone to help you.
I needed more chargers for my iPhone 6+ (one for the car and a couple for our home). We found generic Apple iPhone chargers for around $ 15 which wasn’t bad considering we purchased four. They have a pretty decent selection of all things related for smart phones accessory wise. If we need something ASAP we head to Fry’s otherwise I’m all about utilizing my Amazon Prime membership.
Fry’s Electronics has been around the Silicon Valley since the 70s and is still considered a one stop shop for computer engineers. It was most likely the first retail spot to sell microprocessors and everything you needed to build a computer from scratch. I remember going here often with family and friends (who were hardware and software engineers that worked for HP and Apple). I’m not an engineer albeit I love computers and remember my first one the Mac SE when I was in the 5^th grade (best gift my parents gave me as a kid).
Fry’s sells everything computer related, household items, snacks, DVDs, etc and their revenue is in the billions. Just wish they would update the inside of this location :) lol. So if you’re a Silicon Valley tech person this is your one stop shop, if you’re not a hardware or software techie you’ll still find interesting items in this location.

Went there for new ear buds and a new thermostat. The entire store is unorganized and not one sales associate could help us. Two of them did not know what a thermostat was and the others sent us down the wrong isle. I only went there because I had store credit. I will never go back. Literally the worst customer service experience I have ever had in my life.

You know, I used to be one of those «Fry’s has stuff, but their service sucks» folks, and I stand by that from that time a few years back.
These days, though, I’ve had nothing but good experiences, particularly at this site, since it’s the one I go to the most now. Yeah, not everyone knows everything, but I’ve had great service at the customer service line, which used to be the WORST THING EVER.
I’m compelled to write this review after a great experience today, where the folks there totally played elf and helped me out of a sticky Santa jam. Thanks, Sang and the gal whose name I didn’t catch. I really appreciate your efforts!
The place is still crazy, and feels disorganized a lot of the time, but my past few trips where I needed help finding something went pretty smoothly.

I’m confused… Fry’s Electronics sells perfume, toys, and other crap that’s not related to electronics. Why call it an electronics store if it’s trying to sell everything else??? I’ve always known Fry’s as an electronics store that has a wide variety of electronic parts. I had to ask two sales associates before being told where the batteries were located. The first guy said he didn’t know and pointed me to the middle of the store to the help desk. This guy said he didn’t know also and didn’t think they had it but I did find the remote control battery I needed. I haven’t been to a Fry’s in a long time and decided to wander around. As I was wandering, I noticed other remote control batteries put on another shelf many aisles away. No wonder nobody know where things are. It’s so confusing if items aren’t in their specific location. It seems like that’s the trend with the other items that I noticed that were in two locations. They have a lot of employees lingering around. I can’t tell if the store really gets that busy. When I went in the morning, it wasn’t.

It’s a Fry’s! I expect lots of merchandise, and they have that. This one is not as good as some I have been too.
Staff are not interested in helping people at all! That is my primary complaint for this location. I was there 10 minutes before opening recently, and there was 4 of us waiting outside. Staff were putting carts outside. Asked if we could go in, they said «No»! WTF! It’s not like the staff were not ready to ask our questions or help us out, they don’t do that anyway! (sigh)
Oh well, I’ll go there because they are close, but I don’t expect any help from them.

I just went into this store today to find some rechargeable AAA batteries. The store is so frickin huge that it’s like the electronics version of The Home Depot. After wandering around the store for about 10 to 12 minutes (I couldn’t find anyone who could help me) I finally went to the customer service desk in the electronics section near the back of the store. They only had one guy working the desk and about 4 people waiting in line.
There was another salesperson next to the desk but she had to leave for another customer. After about 8 minutes in line I finally gave up and walked to the back of the store to find the only employee who wasn’t helping a customer. I asked him if they sold these rechargeable AAA batteries but he barely acknowledged my presence as he was busy fumbling around with power cords and cables in the desk drawer he was messing with. It seemed like he didn’t want to talk to anyone but he said yes they do sell them and they were in aisle 24. I go to aisle 24 and they are not there.
So now I’ve had it up to this fuckin point. So I start to walk out of the store through aisle 6 and low and behold that’s where the batteries were. Wow… alright. So I found what I was looking for but it took an unnecessary amount of time and a rude employee. As far as customer service goes this store sucks.

I don’t know WHY I even bother to shop here. It’s such an emotional chore! Everyone is like a robot and in a bad mood. Ugh!

Came here tonight looking for an educational toy for a 4 year old girl. Looked around and really didn’t find anything of interest. Finally an employee asked if we needed help, I explained what we wanted adding that there is no budget limit. The guy takes us down the Isle we were just in and tells us good luck as he walks away. REALLY? Ended up leaving and going to toys r us

I have to give this place 2 stars because there area number of flaws that I notice when shopping here. There are also some good news about this place. I will start with the bad news and that is an employee jipped my family to buy a printer with hard to find Ink cartridges. It was a very large LexMark printer that is has ink which is discontinued to be sold in Frys stores. I must say it was the worst thing we bought in a long time. Sorry Frys not all your best buys are here. The good news was that they have a good deal on food and batteries. The good stuff I bought here still work which is a good thing. They also have a good assortment of computers that you can choose from as well as cases for phones and tablets. Shop here at your own risk, most of the employees on the sales floor are not clear on giving product recommendations.

Sooo I needed to get a desk and I was excited about their price match since I found the desk I wanted for a lower price online. I went in and waited at the computer kiosk area and was helped by a lady who seemed overly happy to help me when I brought up the price match (sense the sarcasm there?). She goes in the back to get it and I start looking at monitors, I came across one and when she came back, I asked if she could grab that for me. When she returned I mentioned I saw it on Walmart for a lower price and she muttered something about her commission… hold up… you don’t complain to the customer about that, you wait until I leave, then complain. I seriously considered walking away and she could have no commission. Whatever happened to customer service? Frys needs to retrain its employees, perhaps focus on not being so passive aggressive with customers.

I go to brick-​and-​mortar stores like Fry’s because sometimes, I’m hoping to find what I need that very day. I know I can order online but it’s nice to be able to just go out and get what I need within an hour or less.
Today I was after an Ardruino Shield for my kid. The info guy just pointed me toward aisle 22. Of course, I’d been all up and down aisle 22 on my own and pretty much knew where the Ardruinos ought to have been found, but there was nothing there that I could see. I found an employeee who was helping another customer in aisle 22 but he didn’t know what I was talking about.
So I then went up to the cashier and asked if he could check if they even carried Ardruino Shields and if so, did they have any (of any type) in stock? The cashier looked baffled as if he totally did not understand my question.
«You can look it up on our website,» he told me, blankly.
«Can’t you just look it up since I’m here and if you have it, I could just go get it?»
Again, blank stares. He tells me to go to the info person which I told him I’d already done.
«Can’t someone help me?» I begged, eyeing the two ladies who were doing nothing behind the counter. It was pathetically laughable because they were standing just behind a photo of the customer service manager.
He ended up bringing the same unhelpful info guy to me and the guy led to aisle 22 and back to where I thought the Ardruinos ought to be but were not.
He shrugged. «No, I don’t see any,» he said.
«Neither do I,» I replied, «but does that mean you don’t carry them or are you just saying you don’t see any?»
I got the feeling he didn’t know anything about Adruino Shields. Where was the value added in asking someone who worked there? Everything they told me, I could figure out on my own.
OF COURSE I CAN LOOK ON YOUR WEBSITE.
Oh, Fry’s, you should forbid your employees from telling that to customers. Most of us know we can look on your website. I have my cell phone in my pocket and I do check your website but maybe I want something right now, at this very moment while I am IN YOUR STORE.
Years ago, Fry’s seemed to embody that Silicon Valley feeling, like a hub of high tech creativity and an incubator of new ideas! It was bustling and exciting and filled with possiblity. We could talk shop with your employees and with each other.
But Fry’s has become a forlorn place, a ghost of its former self. Where once it was bustling with shoppers and employees of nearby tech companies, It now feels like a place where one goes to buy perfume (have you seen the perfume aisle?) and die.
Silicon Valley needs a place where we can buy not only consumer electronics but also components that go into making those very products. Come back Fry’s, we need you!
I wish the Fry’s founders would take time away from the golf course to remember they have a retail business to run. Golf and an electronics store just seem like an incongruous pair.

People can see from the overall reviews this place is at the bottom of electronic stores in our area. I was on the market for a over the range microwave and a new flat screen. I made two trips in a matter of 3 days to the store and would you believe that not one person asked me if I needed help. The reality is I was simply window shopping the first time (I did my research online, but like to shop in person). The second time I asked someone for some information about a microwave and the person in that area clearly was uninformed about their products and when they brought over another guy to answer my questions they said, «what you see is what you get». Right… so I spend time researching microwaves so I can make an informed investment and I am going to buy something because it looks pretty. GTFO.
Then I visit their website and honestly they have the worse website that sells things I’ve ever been to. I wrote them an email about 2 weeks ago and they must not care about return customers or just plan good old fashion customer service. I intend to never give this place my business. This review was a final straw because I’ve had previous poor service or misleading information from them in the past. The only reason I’m giving them more than one star is they tend to have a decent variety — just a terrible system and uninformed employees.

The worst customer service. Always understaffed, last time coming here, ever. Try to get a radio installed in my car there but had to come 4 times because they gave me the wrong harness, then the wrong installation kit, etc. So after 4 attempts I’m giving up. They have the worst customer service. Always understaffed, last time coming here, ever.
P. S. I’m writing this while waiting to get my money back. I’ve been waiting for 20 mins and counting.

Modified for privacy.
Let me preface by saying that I’ve been going to Fry’s Electronics since I was 5. Fry’s used to be my go-​to store for electronics, loved the themes and wide array of items they stocked. I do most of my shopping on Newegg now, and after this recent incident at the Campbell store, I refuse to set foot in a Fry’s store again.
My mother needed a SSD for her increasing photo collection and she needed it fast — time to make that annual trek to Fry’s again. Spotted a good SSD deal on Newegg, plan of action:
1. Go to Fry’s Sunnyvale
2. Buy said SSD
3. Pricematch to Newegg like the Fry’s policy
4. Go home
Unfortunately my plan was halted at step #2. The Sunnyvale store did not have said SSD and directed me to the Campbell store (most likely due to people trying to PriceMatch). Now the horrors begin.
First, the Campbell store was horribly understaffed. Hell, the place was even under-​lit. Picked up the SSD and headed to customer service to pricematch. An older gentleman was unable to help me and called his manager. Now, it took almost 10 minutes for the manager to come, despite almost closing and only serving a few customers.
Manager arrives (finally!) and I ask her to pricematch the item. She refuses to honor the price that Newegg had, despite being IN STOCK, SHIPPABLE, and IN MY SHOPPING CART. She became increasingly aggravated as I asked her why she was unable to do so, despite Sunnyvale store willing to pricematch, just having no stock. She rambled about «her audit», then straight up REFUSED to talk to me. She walked away, went to close the door, came back, and said she no longer wanted to «WASTE HER TIME WITH US» and asked us to simply buy the item from Newegg. What an incredible way to treat a customer!
End result: Walked out with no SSD, purchased off Newegg. Now refuse to shop at Fry’s again.

I came here thinking that I was getting the BEST deal on buying a tablet for my sons birthday.
After walking out of the store I realized that there was no seal on the box and there was a lot of movement. So i decided to open the box. everything was out of place. there was garbage inside the box that I am assuming whoever had it before left inside.
I turned back around to go return the item and this is how it wet.
me: I just purchased this and it seems to have been used. I would like a NEW one this is going to be a gift.
Christina (manger in charge of returns): Umm. well I can see if we have a NEW one.
ME: Wait?! So what your saying is that they are not NEW and they come USED?
Christina: Well customers like to open them and see what the tablets look like.
ME: Whats the point of you putting them in the back locked up then?
Christina: (rolls her eyes) Well let me see if we have a new one. Its says we have 10 in stock.
Me: (waiting 20 mins)
Christina comes back.
Christina: They all open.
At this point I am pissed for waiting so long and b/​c she provides horrible service.
ME: Okay, I would like a refund.
Christina: You paid with your ATM so I need to see it. It will take 2 – 3 business days to return to your account.
ME: Hold up!!! It didn’t take me 2 – 3 business days for me to give you my money. Not only you sold me a USED tablet but you FAILED to tell me that they don’t come NEW.
It took me over a hour to get my money back!!!
NEVER AGAIN WILL I COME PURCHASE ANYTHING FROM FRY’S!
Who ever gave Christina the title Manger must have been smoking some good iishh!

Whoever had the lame idea to combine all the DVD/​Blu Ray movie genres should be fired. I walked into frys, excited to browse the horror movie section and to my dismay, all the movies have been meshed together!
Not only did I not feel like looking through their selection, I felt like leaving because I couldn’t go straight to the genre I wanted to search for something to watch/​buy. So because of this, they lost my business. I’ll come back when the separate all the movies into separate sections again.
Bad move fry’s! Stupid idea!!!

The reviews are pretty low here, but this location has never been the staple of Fry’s Electronics. I frequent this one every so often as it’s close to a lot of access points in the area, so I find myself here out of convenience more than anything.
This location is a little tighter than other location so pretty much it’s smaller. Their inventory has always been hit or miss and there is very little customer service here. The arrangement of goods also leaves a lot to be desired.
Still, they will sometimes have what you’re looking for and they price match. Either way, there are plenty of better Fry’s locations in the Bay Area. They do have a decent sized parking lot for a smaller location. Weird.

For Black Friday 2014, I decided to try in-​store pickup at Fry’s to avoid the crazy crowd. First off the e-​mail receipt I received was completely worthless, it didn’t have the product name or any other identifying information on it as to what I ordered. Secondly I never received a confirmation that my order was ready for pick-​up. Instead I had to call the store and make sure they have my idea ready.
Unfortunately when I came to pick up my stuffed animal Christmas gift, it has the tell-​tale return sticker! If you know about Fry’s, they will restock returned items and place a sticker on the item with a discounted price. Well guess what? Online I ordered a brand new item and was very unhappy and surprised when I received a broken/​used item.
They could not locate another one in the system. In the end the store manager gave me the item for free, but that still doesn’t fully make it right. I ordered an item new and paid for it, what I expect at minimum is to receive the item I paid for. In the end I didn’t have to pay, but I still don’t have the NEW item I wanted.
Fry’s you need to work on your online ordering system for in-​store pick-​up.