CosmoProf

I moved salons and now work in Campbell. How amazing it would be to have a Cosmo prof down the way. My first time going there would be my last time as long as these ratchets are working there. As a consumer we expect customer service. I spend hundreds of dollars at cosmoprof and these people are so unknowledgeable and rude they don’t represent the Beauty profession nor industry. Every Cosmo prof I’ve been to they are nice and friendly. It’s just this particular one and I am so bummed because this is the one right by my work. The manager looks like she rolled out of bed with sweatpants on, no make up with & dark eyebags & lots of attitude! I am not here to badmouth anyone but I saw what I saw, and it was not a good scene. !i asked about a specific product and The manager she’s never seen it before, but I’ve found it right there. Again being a manager you should be knowledgeable of your products and what is in your store. I believe friends were visiting and there was a baby crawling all over the floor by the developers. It’s dangerous stuff lots of chemicals with a baby crawling on floor! What a scene I came into! Not being friendly, no help, The manager in sweats with dark eyebags, baby crawling on the floor just ghetto, oh and I when I was ready to be rung out, no one was even at the register ! Then I hear a screams from the back area «are you ready there»?! Wow lol the service!
Thank you

All I’m going to say is the black girl that works there has no customer service. doesn’t really ever seem to know what’s going on and they have product already out that they can’t sell till January lol has anyone ever heard of that?! Lol what an inconvenience. I go to this store all the time mainly cause it’s close but I would rather go to a different location for better and more accurate service. Don’t waste you time there. Non consistent and unprofessional. WHAT A JOKE. Soooo done.

This store has a great new manager Leticia and she is doing her best to get it all sorted out. She really cares about this store and is very nice and helpful .This store has its challenges and she has really been working hard to fix everything. She is always willing to help !!!
Thanks for all you do !!

Management at this store doesn’t train their people with standard procedures to accommodate the beauty industries needs.
Unless management is on site, people working the register have no clue on how to set up an account without management being present.
I’ve heard Santa Clara store is much better so taking my business over there from now on.

So bummed that I have to come here now for Framesi :-(Every time I come in there are boxes EVERYWHERE & it’s difficult to navigate. The employees are incredibly nice but not very professional or knowledgeable :-(I’m seriously considering switching color lines to avoid this place…

Very unknowledgeable staff. Do not listen to their recommendations bec all their recommendations are very bias & only to promote the newest product/​product line, or maybe it was just Nichole. I came in purchasing wax & asked for the recommendation. Worked horrible! It was the blue strip-​less wax & I had to pick bits off it was so painful. I came back after 60 days & ended up throwing it away bec their return policy. The other week I was in to buy my boyfriend some Rusk hair paste, & they were having a promo buy 2 get 1 free. I grabbed 3 Rusk Paste & when I got to the register Nichole had suggested getting a Glass or Glue bec it was a brand new product by Rusk (again pushing sales for the new product). My boyfriend hated & Nichole even said it was very similar to their Paste. Came back to return 2 items & was only refunded for 1 item bec of the promo. Had I know I wouldn’t be able to EXCHANGE based on her poor recommendation I would NOT have gone with what she suggested for my boyfriend. Thanks for a waste of time & money Nichole.

I was out of my favorite leave in conditioner and was across the street from this cosmoprof. I usually go to the one in Mountain View or Blossom HIll, but since I was close I thought I would pop in. I didn’t have my card. To be honest I have left my card at home quite a few times going in here. It’s hard to keep track of all of them. I grabbed the product I needed and headed to the front desk. I told the girl that I didn’t have my card and asked if I could give her my number. She tried to call it in, but for some reason it didn’t work. Alright, that’s fine. Then things went downhill. She said it didn’t work, and asked if I had a Sally’s card. I do. She then told me that because I have the cards under the same number it isn’t possible to look up my card number. Now as I mentioned before I have had cosmoprof look up my card before, with my cell phone number (not by my name). I just mentioned this to her and then she started getting rude. She told me I should just come back, or that I should check with customer service, but how that was impossible right now because they close at three (this she said to me like I was dumb). It is fine that she could not get the card number, but I don’t appreciate how rude she was, and I will just go to the other locations or saloncentric from now on.

I thought the girls working here were really nice and helpful. They suggested a product that was better than the one I was originally going to get. Very accommodating and I felt welcome. I would come back to this location again.

CosmoProf is, well, CosmoProf.
Those of us licensed know we have to come in here to get what we need, most of the time it isn’t optional. They have a great selection, but the employees aren’t much more than cashiers. When I ask for opinions or suggestions on things, I’m lucky if they have even heard of the product (besides where it is located) let alone can compare it to anything else.
oh, and the credit card machine with dial up… LOL

I went to this beauty supply expecting it to be West Coast beauty supply apparently it was taken over by this company. I have to say it was not as good as west coast beauty supply (according to the reviews on Unilocal)
While they were restocking the whole time I was there, they were fine with answering my questions. However, once I tried to actually buy my products they wouldn’t accept my student permit. They said it was because it was out of state, I have been to a beauty supply in San Francisco that accepted my permit. I have been to a couple of beauty supply stores that have always accepted my permit. It wouldn’t have bugged me except that they were rude about not accepting my permit. Also I was buying a lot of products so I don’t understand why they weren’t accommodating. Luckily, my mom has an esthetician’s license so the trip wasn’t a total bust.
All in all if you just need a place to get beauty supplies and don’t care about customer service then by all means go here. I know that when I do get my license I will not be shopping at cosmoprof!