Optical Warehouse Outlet

Go Somewhere else. Visited the place in June to figure out what my insurance will cover. The lady behind the desk quoted me a price of 800 after my insurance coverage, even though the same pair of glasses with lenses would set me back 200 from Lenscrafters. Said thank you and left. Four months later, I found out that they put in a claim on my insurance without offering any services or even letting me know. Accidentally called another place on Manhattan avenue to resolve the situation. They stated that they get calls from Optical Warehouse customers all the time for a similar issue. Apparently this is their standard mode of operations. The women behind the counter are rude and couldn’t care less. Finally, I had to call my insurance provider and explain the fraudulent claim in order to get it off my benefits plan so I could use my insurance again.

So, signed up for a same-​day appointment on ZocDoc (which they were happy to do), and as it turns out I’ve been wearing the wrong contact lenses for years. Apparently I also have an astymgatism, something no one has ever noticed before. So, thanks Dr. Tisdale!

it’s my fourth time I turn to this place for a new glasses. It’s great! The salespersons are very friendly and knowledgeable. And they’re super fast! I placed an order yesterday, and today I got a call that my glasses are ready!

Beautiful store with a friendly, knowledgeable staff. They accept most insurances and have great prices. They are also at a very convenient location.

Amazing staff, prices are reasonable… The doctor is very knowledgable, patient and he takes his time to review carefully every patient. I had visited the store three times for the last month, and the staff is always really nice and helpful. I had referred my family and friends to this Store and to see the doctor and everyone has been extremely satisfied with the attention and services received.

The doctor and his staff were very charismatic and friendly. I was able to get an exam during my lunch break at work with no problems, and they were so nice when I told them that I forgot my wallet at home.
The prices are so much better here than when I got an exam in Manhattan a few years back.
I’d recommend this place to anyone.

Everyone working here is wonderfully attentive, friendly and helpful. The doctor was very thorough and helped me right away when I came back several days after my initial visit because the lenses felt a bit off. He was patient in explaining to a lay person precisely what was going wrong with my vision and how to correct it.
The staff behind the counter were great, helping me go through what felt like hundreds of pairs of frames with all of us weighing in on what looked best. It was actually pretty fun, and I walked out purchasing two beautiful pairs of glasses (I get compliments all of the time!) because of their extraordinary customer service, and also because the Unilocal deal made the exam/​frames a lot more affordable.
And to top it all off, they called within a couple of days after my lenses were readjusted to make sure all was fine.
Thanks to Optical Warehouse, I can now read street signs again. I will absolutely return here in the future.

Hello Greenpoint!
What a great place for customers. Wioleta who took care of me was as good as it gets!
She is patient, kind, offers a great selection of frames, all geared to your specific needs. No pressure to buy and offered a broadly priced selection of frames. Also offered my solicited advice on the choices I liked.
Note for those with insurance (me) she called them and came back with the forms to work with. That has never happened before to me. The store is stocked with about every designer name, including some very high end lines.
When all was said and done, I was delighted with the service and the price was really great. BTW they have a wall of $ 30 frames, not crappy at all!
Summing up, Goodbye Manhattan, my business has moved to Greenpoint! Treat yourself and go check them out.

I came here for an eye exam and contact fitting after 1−800-contacts realized my prescription was years old and refused to let me re-​order.
The shop is deep in Greenpoint. I sometimes find the reception chilly when I, an obviously non-​Polish person, enters establishments in Greenpoint. This was not the case here. The women working in the front were very sweet and friendly. The eye doctor was GREAT! I forget his name, but he was a young Williamsburg/​hipster type. He gave me a thorough exam and corrected the crap prescription that I had been wearing for years. He accurately diagnosed my astigmatism and gave me frank advice about daily versus monthly contacts. The best thing was they gave me lots of sample contacts to try so I could make sure I liked the new contacts and the new prescription
I didn’t get glasses, but the selection of frames was good and the prices seemed reasonable. No complaints.

This place is wonderful! My first experience was dropping in to see if they could fix my treasured sunglasses that I had broken. They fixed them in 2 minutes and wouldn’t let me pay anything.
I came back to them a few months later to get glasses with an updated prescription. The sales associates were super friendly and helped me find the perfect frames. I’ve also stopped in on several occasions to have the frames fitted better to my face. They are always so nice when helping me. I couldn’t have asked for better service right in my neighborhood.

A good friend of mine recommended Optical Warehouse Outlet, and despite a short subway ride away from me, I decided to give it a go. I wear contacts, and therefore find myself in an optical store pretty often; and the truth is its really hard to find a decent one — I’m not even talking about a good one. It’s hard to find one that gives a damn about their customers.
Optical Warehouse isn’t good or even decent — its excellent. No BS — I’m thrilled with the level of service and attention they offer. The doctor is willing to take the time to make sure your prescription is perfect, and to explain all the possible options for contact, glasses, and shares relevant advice on keeping your eyes healthy. They helped me with a new prescription (I can finally see normally), picked out better contacts, and new glasses. The selection is wonderful — I’m sure anyone can find something that’s perfect for them. And their orders come in quick, you don’t have to wait to see better.
In summary — check this place out, I guarantee — its a keeper.

Wonderful experience getting glasses for my sister. Sales staff was excellent. Selection was more than i expected and prices were really great for my budget. I left a very happy customer!

I will give this store 3 stars because I got a 5 star exam. The doctor was thorough, pleasant and informative. There was no hard sell, he actually told me I would be okay with me current reading glasses if I decided not to fill the prescription but the new lenses would be more comfortable because they were tailored to me. Additionally, the full exam was covered by my insurance.
The reason I left off the other 2 starts is because the sales staff turned my experience there into a negative one…
Initially, I asked if my current reading glasses would be sufficient for the new prescription. Initially they said yes, but after I completed my exam, they said that they would not work and I would need to purchase new frames. This I expected because, well, they sell frames. After getting the estimate of over double what I walked in there expecting to spend, they told me they would give $ 100 off the full amount IF I committed that day to the purchase. I told them that I needed to think about it as it is a big expense and would they honor that price if I came back the next day (at that point my eyes were dilated and I couldn’t really see the frames they had me try on). They said no, the price was only good for that moment. I’m not sure how that hard sell has worked for them in the past but I left with my script and took it along with my reading glasses to a small shop in Fort Greene and they said they could use my frames no problem.
Customer service is everything!

I’m sorry to see the other reviews here. I’ve been coming here for 6 years, since I first moved to Greenpoint, and have always received excellent service (as I did today.) The staff is very helpful and patient. They are willing to let me try on a gazillion pairs of glasses and always give me really great guidance regarding what styles fit my face. They have a great warranty program, offering to fix your glasses if they break and they give you half-​off your next pair if you lose them. They’ve even fixed my glasses for free after they were out of warranty. (Not sure if this is their policy or if they were just being nice that day.) I’m not Polish, but I received friendly, professional treatment every time.

I was looking for a good pair of ray bends eye glasses. I didnt want to go to manhattan because i knew i would be paying a lot less if i shopped in brooklyn. when i walked in to optical warehouse i was greeted by a very friendly sales person. he showed me all the frames that would fit me and i was very happy with the price i was quoted. great glasses

Bought another paid of sunglasses from them yesterday, they did a very good job at finding me the pair that i was looking for, i just showed them a photo of sunglasses and they knew what model was it.

This place is great for $ 25 I got insurance the glasses lasted many times I didn’t use the insurance. One time I did need it the fixed the glasses right away. I will continue to go here every time I need or want a new pair of glasses.

I went there this morning, the staff was helpful, and they were very direct helping me picking the frame, which I liked.
I then had the exe exam, and this was the best doctor ever! He was nice, explained everything, and gave me tips on how to care for my eyes. I have been wearing glasses for 20 years, and this was the best experience I ever had.
Last but not least, the same frame was 100 dollars cheaper then at Greenpoint eyecare, just a few block away.
May be they changed management, but this is a great place.

Save yourself a horrible experience and take your business elsewhere. I explained I needed the plastic nose piece on my glasses repaired, and that the frames needed to be slightly adjusted. The girl behind the counter couldn’t have given me a stronger look of either annoyance or disgust, and proceeded to charge me $ 5 for a repair that took 45 seconds. She quickly placed them on the counter in front of me and gave me the same look of annoyance without saying a word. She hadn’t adjusted the frames and there was now some crusty material on the lens. I asked if she could please adjust the frames too, and she said:
«It’s not my problem if they break.»
I gave her permission to maybe break my glasses, she fiddled with them, and handed them back in the same condition. I put them on my face and asked if they were straight. She replied, «No, and there’s nothing else I can do.»
I paid my $ 5 and left. What a shitty experience.

I had a really great experience getting my new glasses here! Not only do they have a great selection of frames, but they are super helpful and nice!
I only had a prescription for contacts, but they sat me down with the doctor right away and got it translated for glasses. the ended up being a bit wonky when i got them in (not their fault, i was in a hurry and answered some of the «#1 or #2?» questions without thinking). they had new lenses for me the next day!
I overheard while i was in there that they are going to be doing some renovations soon to make the store bigger. I can’t wait to see how it comes out!