Kay Jewelers

We weren’t greeted when we came in. It took the second girl far from her section to welcome us. This is not my first time at this location and the only reason why I went back was because I needed a pair of gold stud earrings. As a manager of my own business, I expect customer service and to be greeted at all time whether if I am buying or not. The young lady who greeted us was the one who assistsed me and she was very helpful and polite. Overall the store need to focus on revamping their customer service. Everytime I walk in that particular location I feel slighted and discriminated. I will defiantly will not be visiting that location again.

What can I say about this place. My husband bought me a necklace a year ago may 2014. The chain had broken twice now since I’ve gotten it. After the second time breaking I requested the chain to be replaced not repaired because it had broken in the same spot twice, which means they took a cheap way out of fixing it. I had to go through loop holes to even get them to agree with this. I received a call from the store that my piece was in. After seeing my new necklace i realized the chain was incorrect, it was a whole inch shorter than my original piece. When I got to the store the staff was less then helpful to assist me and threw me major attitude. One young lady in particular had attitude and treated me not in the way a customer should be treated. She was hesitant to help and was trying to blame me for a situation I could not help. She told me that Kay does not have 19 inch chains the pieces only come in 18 inches. She was suggesting I was lying and when she took out the ruler to measure the piece she shut her mouth when she realized it was in fact an inch longer. The way it ended up was I myself was left to call customer service they told me in the store they were not able to call or help me further. This is not how you treat a customer, no matter how much money was spent in the store it’s the basics of customer service. I will not be purchasing anything else from this company.

I visited this store a few years back and I had a satisfactory experience because it was during a holiday season. I went to this store yesterday and it was a waste of time. No one got up to help me until it got awkward. A female employee decided to «help» me even though she didn’t greet me I had to make my way over to her. She asked me what I was looking for and I told her, she walked me over to a booth and didn’t take anything out I just looked through the glass. They’re selection was very small and I asked her if this is all they had to offer she said yes. Now some stores will tell you that you can look online for what you need and have it shipped to the store she didn’t give me that option. Anyhow, I guess I didn’t fit the mark of someone that was going to spend a reasonable amount of money so the visit was a fail. This place is good only during holiday seasons when they are practically begging you to come in other than that the security guard at the entrance is the only person that is welcoming.

This is my first experience with a Kay Jewelers, and honestly, I probably would never have come in here if:
1. It wasn’t so close to my apartment.
2. It wasn’t depressing to be a nearly middle-​aged man still looking for his first kiss.*
Having been inside and made a purchase, I can report that Kay is in fact a jewelry store. In-​store, we were assisted by Kiara, who was both friendly and helpful. The follow-​up service though, leaves much to be desired.
They will probably not call you when your order is ready, despite promises that they will do so. When you follow up after the deadline, they might even tell you that your order is not ready, even though they hadn’t yet identified who you are or what your order is. In fact, whoever answers the phone here at Kay is evidently unable to understand social conventions, customer service concepts, and even basic English.
All that aside though, the selection here is adequate (but not great) and certainly more affordable than, say, Tiffany & Co.
On a somewhat interesting (at least to me) note, it turns out that Kay & Jared are sister companies. There goes the illusion of choice.
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*I’ll report back on whether or not every kiss begins with Kay.

Even though I already have my rock (engagement ring for those not so cool kids, lol), I love to come here and look around. Their collection is the best! They consistently have new things to look at and I’m always amazed. Although they specialize in engagement rings, they still have really nice watches, bracelets, earrings, etc. As I write this, I’m actually wearing their «Love’s Embrace» earring and necklace set. It’s hubby’s go-​to place for gifting.
If your ring was purchased here, you can go in anytime and get it cleaned. When they finish, its like brand new! The employees always greet you with a smile and are very professional.
I’m happy that hubby chose Kay Jewelers to do business with! I LOVEEEE my ring and I wouldn’t change it for the world… (except for this one ring I saw from their Leo Diamond collection. haha jk… jk)