Glitzzy Hair – Brooklyn

The first time I bought hair from them was my first experience with weave ever. The hair was wonderful. Full bundles that blended so well with natural hair. It lasted for so long without tangles or much shedding before I had to take it out. I could’ve kept it in longer but I had to take care of my own hair underneath the weave. It even held a curl well. The hair was Brazilian body wave. Not knowing much about virgin hair I stupidly threw it out after one use, but I could’ve easily reinstalled it 2 more times. Now based on that experience only they would’ve gotten 5 stars, however the second and last experience I had from them was not that great. My previous purchase the longest bundle was 14inces so this time I went a little longer. I believe the longest was 22. The hair felt soft and it held a curl at first but 2 weeks later the hair did a complete change. It was tangled A LOT. The ends would get so knotty and dry. I would put minimal heat and it felt like it was frying the hair. I deep conditioned, used hot oil treatment, even cut off some of the ends but nothing worked. I definitely threw that hair away without remorse. It could’ve just been a bad batch but for something as expensive as virgin hair I would rather not take the chance to find out. If I wanted hair that didn’t last I could just purchase some cheap beauty supply hair, which btw has lasted longer.

I went to the bronx store to purchase hair, as i walked in i wasnt greeted by the staff or offered help that was mistake #1
Mistake #2 the «workers» 1 light skin and the other brown skin in which i thought was a man was curling her hair and didn’t stop to offer help
#3 i was grateful i already did my research because them workers was not helpful at all. So one day glittzy put a pic of the manager who was rude and nasty me and other customers posted comments telling them how we wasnt happy with her customer service, what they do delete everyone comments and did not respond so i left another a comment stating how i guess the horrible customer service starts at the top. What they do next is block me when i say I will never recommend their hair or buy from again i mean NEVER!!! And can we say chargeback thank you mastercard now block that!

The best quality hair I have purchased in a while. A little pricey but I would definitely recommend.

The hair is wonderful but some of the people that work there need more customer service skills

2 stars means I DEFINITELY EXPERIENCED BETTER ELSEWHERE… Bought 3 bundles of russian curly and a closure a month ago and was in LOVE until the hair was in abt 3 weeks. The bundles are ok but the closure is HORRIFIC and because the closure is on top of course it changes the dynamics of the look. Today i finally went in store to notify them that my closure is horrible (mind you its still in my head). I was confronted with questions about «why i took so long to come back?» «what you want me to do?» «where is your receipt?» When I never asked her (the joke of a manager) for any type of compensation. Since I had no receipt «there is no need for a conversation» according to the manager. DISBELIEF!!! How rude can you possibly be to a customer??? that was only looking for some kind of acknowledgment. A kind «Im sorry you were sold a bad closure but unfortunately there is nothing we can do since the time has lapsed» To make a long story somewhat short I WILL NEVER PURCHASE FROM THEM AGAIN AND IM HAPPY TO LET ANY AND EVERYONE I KNOW, KNOW ABOUT THIS HORRIFIC EXPERIENCE AND EQUALLY BAD CLOSURE. Black business gone wrong because of ppl that lack customer service skills *pet peeve*

It pains me to have to write this review. I posted one prior but then deleted it because they were willing to work with me but it turns out that the Glitzzy hair just simply doesn’t sell the same quality as they once did.
I am writing this with extreme disappointment for the simple fact that Glitzzy was the only place I purchased virgin hair since 2011. I was a customer since they were selling out of their basement. It’s so unfortunate that places start so great and then once they expand they become not about the customer anymore but more about the money.
With that being said, I purchased a Brazilian natural wave deal as I usually do and the bundles looked and felt decent. Soon after my install my hair began to frizz and look extremely disgusting. (I provided pictures)…I was going to let it slide because I already paid money to have it put in but I felt I deserved my money’s worth. I went back and asked for an exchange and they tried to sell me used non packaged and unraveled bundles that were jet black!!! and told me it’s not packaged because they washed it. After I consistently declined, they gave me two packaged bundles. I went home and installed and it came out the sameeeee way the others did which leads me to believe that the quality had dropped for this company. I mean I’ve heard that their quality had dropped but I continued to vouch for them, that is until now.
How dare you sell hair like this to customers??? You know good and well this isn’t right. You have definitely lost a loyal customer in which you probably don’t really care but reputation is EVERYTHING! I wish you the best.

This is solely based on customer service but I have heard good things about thier hair. I went in today to take a look at what i wanted to purchase because i wasnt too sure. As soon as i walked in there was a young lady flat ironing her hair … Fine. But now you have a customer so the appropriate thing to do with someone who has commen sense would be to put down the fucking flat iron n tend to your customer right!
I start asking about the wavy hair they have n she directed me to where they have the samples laid out without even looking at me and keep straightening her hair. She then starts to part her hair, clip it to finish straightening some more parts. I mean can you be more unprofessional. This should be done in the back not at the register. The entire time i was asking questions not 1 time did she stop doing her hair or even asked me if i needed help with anything and when i asked her to bring some hair out she bought it out and just kept on with her hair. Based off of tht their customer service sucks ASSSS!

I purchased my first bundle for my «birthday hairdo» in Feb. I really like the quality of the hair. I had it in for about 2 months already. My hair have been washed several times, bleached, colored, cut, etc, without manipulating the texture of the hair. However, I’ve noticed that the hair sheds, but not enough to deter me from buying more hair.
The Bad: Recently I went to Glittzy to buy more hair and they ran out of all textures in 12 inches! I need hair just for the front, so it didn’t make sense to buy 14 inches. So I ended up buying hair from Erena hair center. Sorry!

I went to the Bronx location recently to purchase some Brazilian hair. As I waited on line, I hear the ladies at the register shouting «NEXT»… I knew then that I was not going to have a good experience. However, I chose to give them the benefit of doubt.
Off bat, the lady tending to me was very rude. I told her I was interested in purchasing the Brazilian Body Wave but wasn’t sure as the length so I showed her a photo in my phone of the style I wanted. She didn’t even bother to look at the photo but said «I can’t tell by a photo… All styles are different». At that point I could tell she was getting irritated with my inquisitiveness.
I then asked her what were the prices and are there any bundle deals? She handed me a card with a whole butch of «bundle deals» & other stuff. I said okay, where am I supposed to be looking at? She swiftly replied «Are you blind? You got glasses on and can’t see. It’s right there» and poked at the flyer. I ignored her rudeness and asked to see the hair. She pointed to a wig on a mannequin and instructed me to go over there to feel for myself. I told her I wanted to feel a bundle so she abruptly went to the back office and came out with the hair (which looked damp/​curly). I reached out to touch it but she quickly pulled the hair back & told me I was not allowed to run my fingers through the hair. I asked her what can I do & she told me I can touch it. I began to touch the hair & immediately noticed the FOUL odor of ammonia (which was very strong and distinct).
Side note: I don’t buy or wear hair extensions often but I have read/​watched YouTube reviews on «bad hair».
I sarcastically told her «thanks» & walked [ran] out of the store. Never once did she call after me or stop me to ask if there was anything else she can assist me with. Oh well… Good riddance!
Overall, terrible customer service!!! For the amount of money & «quality» of hair they’re supposed to be providing, I expected more from this company. I will NEVER go back! I’ll stick to traveling to Brooklyn/​Queens to Vanity Box Hair.

After a billion and one positive reviews I thought I found my perfect birthday hair. After all, All I needed was four tracks for a sew-​in. Typically when I buy hair, one bundle is enough. So I left with my one bundle … back to Brooklyn I went and boy was I wrong. I would have probably needed two and a half bundles of Glitzzy Hair to make that thin debacle somewhat bearable/​presentable. Don’t get me wrong the quality is good and i sealed the wefts. It didn’t shed or tangle easily. I’m just mad one bundle isn’t universally one bundle. The hair wasn’t unusually long either, it was however unusually thin. But the quality is good. It is quality over quantity right…

I bought hair from the brooklyn location. I think it was a wavy texture can’t remember exactly which one but it was in the inches 22,20,16,16. The hair wasn’t bad but it does get really frizzy. It doesn’t take color as fast as some of the other hair that I’ve had either.
Now about the customer service. Smh. The first time wasn’t bad the girl helped me I bought my hair and that was that. I went in a second time (the hair wasn’t horrible just frizzy and I needed hair ASAP) there was a girl with curly hair and I was like oh your hair is nice what kind of hair is it. «It’s curly hair.» Is what she said to me. Nowwww I try my hardest not to be rude but bad customer service turns me all the way off. Mind you I buy four bundles and my friend was ready to buy her 3 bundles but just because of that I said ohh ok and walked right out. I meant to contact the owner but I forgot.

The store is very well kept. Charity helped me today. She was very knowledgeable and answer the plethora of questions I had. The prices are competitive and I heard the hair is of good quality. Let’s hope so. They also dye the hair a three bundle for 35 dollars. They do not dye used hair. Thanks !

Not too crazy about this hair. I had 4 bundles of the Brazilian body wave it was nice at first but that hair sheds and get tangled a LOT. Had to do a lot to manage the hair. Also not a fan of the closures. I do give them stars for their bundle deals and the customer service at the queens location was cool I didn’t experience any attitudes and the girl was real helpful however the hair didn’t live up to the hype for me.

This hair is terrible or maybe I got two terrible batches of it. I bought some Malaysian hair from them it looked great for 2 days after I installed it. Then started to Matt and shed. Clumps of hair came out at a time. I went back to the store. They checked it apologized and told me return it for new hair. I then exchanged it for Brazilian hair… OMG I was on vacation in PR and the hair was worse than the first. Hair shedding every where! Every day the hair wouldn’t stop shedding. I was so embarrassed about the fact that every day there were huge amounts of hair on my hotel room floor. And they don’t return your money. I would never recommend this hair ever!

(Sorry if this is a long review). My experience with the store was pretty decent. I came back in May to purchase some «birthday hair» if you will.
When I stepped into the shop, I was greeted by the ladies who worked there. They are friendly and knowledgeable; nobody was rude to me which was a plus. I also liked the interior design of the store. It was very cute, pink, and you were able to see the different hair textures for yourself, which was awesome. My only dislike about the experience was that I wanted a bundle deal (16, 18 and 20) in the Brazilian Natural Wave and the lady told me that they had NO SHORTER LENGTHS. So then I asked if they had 18s, and she told me yes. I requested 3 of them, and she said that they only had 2. What the hell! Y’all need to restock every week if you know that these lengths are so popular. So I had to settle for two 18 inch bundles and a 20 inch bundle in the Malaysian Natural Wave. The wave pattern is slightly different, but I planned on straightening the hair anyway. On to my experience with the hair itself…
I got this hair sewn in at the end of May. I used two and a half bundles for my head. For the first month or so, this hair was the SHIZZ-​NI-​EE (Scrappy from L&HH voice). I LOVED IT! I loved the texture of the hair, it blended so well with my leave out, and I got so many compliments on it. My hair was laid for the gawds, and I mean laaaaid. I was pleased! As time progressed though, I noticed the older the hair got, the more it began to shed (I sealed my wefts btw). It also began to tangle in the back and I was getting a little annoyed with that. It was nothing too embarrassing though, only I knew about this situation. Also, the bundles were a little thin, and because of the shedding it began to look thinner and I felt like maybe I should have told my stylist to use all three bundles. I was getting fed up with my sew in anyway so I took this out altogether after 5 weeks. Overall the hair was okay. The hair is still in pretty decent condition; I’ll probably use it again along with new bundles from this company. Hopefully the second time around I’ll have a better experience.

Don’t buy this hair! Lacking in quality! As well as this business is lacking in customer service. I purchased natural wave 22 bundle once before and was in awe with the hair I loved the curl pattern and the hair didn’t tangle and lasted long. I recently moved to another state and I ordered the hair online the 26 inch brazilian body wave package deal. This hair was so nice when I put it in. I washed it one after one week of the install the hair lost it’s curl pattern completely no body wave whatsoever!!! I call the queens store to speak to someone hoping maybe they’ll acknowledge it was a bad batch I idk something. The woman goes back and forth me with saying we tell our customers after you wash the body wave it’s straight she said she was wearing it now it’s straight you have to curl it. WTF!!! It’s not bodywave then I told her she said look online I said there’s nothing on line about the bodywave actually being straight obviously who would want to buy it! And that’s crap because my hair dresser who initially me on to them used to rock the bodywave in the longest length and that’s who made me want to try it. I told her well i can’t be a customer anymore I’m really upset and this is not right she said whatever you don’t have to be… smh
Also I specifically wear loose waves and bodywave to keep maintenance low & BTW the hair isn’t holding the curling iron curl. So I bought straight hair. I feel like I have to take it out after two weeks because of the constant straightening I will have to do with my leave out because overall this hair doesn’t blend well with African American hair… Frustrated, upset, manipulated and broke :-(

This hair looks good at first but here in the summer after having it for 5 months it is dry and tangles to the point of matting. I have conditioned and used detangler with the same tangled birds nest everyday. My heSd has 3 packs in it but looks now like one after the constant pulling and tugging trying to free the matted areas. Disappointed.

This hair is phenomenal. I bought the 12 14 and 16 inch. Brazilian virgin hair. Very little shedding.

Ok so this (the Queens location) has been the ONLY place I’ve purchased my hair now in the past year, and it’s always consistent. Also got a different girl in the Queens store to color it now (don’t remember her name but she’s older than the young girl who did it before), and it comes out PERFECT every time. Love this place.

WARNING, THIS IS LONG
and based on 2 purchases
l was moments away from giving them 3 stars because my last encounter with them, irked my nerves to the 10^th power. I brought (2) 18′ inch Brazilian straight on ¹⁰⁄₂₀₁₃ from the store in Brooklyn and it was a GREAT experience and the hair is still alive and kicking (4months later) lol. I love that it looks natural, didn’t shed, and doesn’t do the matted thing weave in a pack tend to do.
Oh, and the instructions, ehhh, I didn’t do any of that. I just sewed the hair in and washed it with conditioner every 2 months (yup, every 2, not 1 to avoid too much manipulation and used a little bit of oil sheen, here and there).
So let’s go on to my last encounter with them (Smdh); I ordered my hair offline on MLK day and this time I got a longer length (22 & 24). Granted, it’s a holiday so I believe my order was going to go in the next day when they opened; Oooooh please! The ish didn’t ship out until that Friday and I got my hair the following Monday… Yup a full week and a day! Smmfh. Sooooo why don’t they send out packages daily when you have 2day priority mailing!!! Don’t think to ask any of the girls in the store because they will shade the life out of you (and if you know Caribbean chicks like I do, we are the queens of at.ti.tude for days).
Now I have the hair and did the same thing I did with the other hair and I’m getting DIFFERENT results. This hair sheds when I brush and it’s annoying the ish out of me although it’s a little, I don’t want to see NOTHING AH COME OUTTA FI MI HEAD (insert Jamaican accent). Should of sealed the weft but ain’t nooooo body have time fi dat!
Uuuuggggghhhhh, all and all, I’m rocking with it though since it’s paid for and in my head now. Never again with the online business