Five Star Wine & Liquor

Since they changed the closing time to 10pm they gotten even worse, now they shot the doors in front of me at 9;08pm, the Latin guy with the long hair was rude about it too.

Last time I was in here I had some basic questions on what they had in stock and I was met with «I don’t know» and an attitude that basically indicated go check for yourself. I can’t understand why business owners would not drill into their employees the value of customer service. Hey guys who work there if a customer comes in with questions on product it’s your job to know and to be helpful not to look annoyed and be completely unhelpful. Too many liquor stores nearby to ever go back into this place. I’ll take my money elsewhere because your customer service sucks!

Cheap booze. kinda helpful employees. and they deliver. Im down.

I go them for wine that I am familiar with and the prices are okay. However, the staff is unhelpful if you want anything further than just walking in, buying a wine and walking out. And don’t buy lotto from them because the staff games the machine.

Good price, friendly owners and staff. Also delivery!!! And if you are nice he’ll stop by to pick up some sigarets and snack ;)

This liquor store was one of my favorite spots in Bay Ridge – until today. For the past eight years, I have stopped in there every week for one or two bottles of red wine. But last night, we bought a $ 10 bottle of Montepulciano D’Abruzzo, and when I went to open it, the cork was rotted out, and broke into pieces. The wine was souring. So I sent my girlfriend back with the wine, still full, to get a new bottle, and the Latino guy at the counter (who I like and have touted to his boss) told her it tasted fine, and he wouldn’t exchange it. So she left.
I went back today and spent ten minutes arguing with him about how the wine had turned, and how if he didn’t give me a new bottle he was going to lose me as a customer. He told me to come back and speak with the manager. Now, even if I got a new bottle of wine (or a refund for the ten dollars) I would be damned if I ever shop there again. Customer service counts. I basically view this as bad business practices: what I see is they have our money, and they have the wine, too.
I really valued patronizing small businesses, but they obviously don’t value their customers, so we are out of there. From now on, I will be getting my booze from Long’s Wine Shop on 79^th St., or from McKey Liquors on 86^th and Third. I hope losing our business is worth you getting the last word, wine clerk.

Very fair prices. Very clean store. And the accept competitors coupons.

I was headed to a friend’s housewarming in Bay Ridge and needed to pick up a bottle. When I walked in the first thing I noticed was all the wine taking up 85% of the store… Was slightly worried (i was shopping for vodka) until i saw the shelves in the far, back right. A tiny vodka area spanning several varieties of smirnoff (you NEED to try the pear one!), Georgi, Grey Goose, and the bison grass vodka from Poland! They didnt have Sobieski… which is what i usually buy since it’s super smooth and a major value, but since the smirnoff pear was so good, and not too expensive… it’s forgivable. I don’t really have much else to say, just wanted this to have a listing on Unilocal since that’s where i looked immediately after googling, to no avail.
Hours (from Google):
Mon 10am — 10pm
Tue 10am — 10pm
Wed 10am — 10pm
Thu 10am — 10pm
Fri 10am — 11pm
Sat 10am — 11pm
Sun 12pm — 9pm
Oh yeah, and the awning just says Liquors… not five star.