Diamond Braces Orthodontics

I came here a few times when I was 14 to start the procedure for braces, but never really did anything until I was 18.
From the start, I’ve never liked this place. First of all, I am Chinese, I speak English fluently. The staff at this place seem to speak Russian or Ukrainian. I dont really know, but they seem to always chat ²⁴⁄₇ in their language and can’t stop.
Their EXCESSIVE chattery has been getting on my nerves since day 1 and I managed to go through with it for a year now.
Each time I would visit for my appointment, the «doctor» at the time would look at my teeth, then tell an assistant what teeth to do what with. I have no idea who my doctor is and who has seen me, due to the lack of communication. The doctor after looking at my teeth would then walk away, drink coffee at the corner and chat with his coworkers.
The assistant who is assigned to me would then proceed with the orders the doctor gave him, but at the same time as he is operating on me, he would constantly look up, not pay attention at all to what he is doing with my mouth and CHAT WITH THE DOCTOR.
I find that extremely irritating and unprofessional, since its in another language, so whether if its work related or not, it doesn’t matter. They are chatting.
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In addition to their chatting, they never tell you what they will do to you! Out of nowhere an assistant would pull out a drill and start using it on you!!!
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I was forced to this location after nowhere in Brooklyn would accept my insurance. Dont come here if you have another choice!

Not at the braces stage yet — my 8 yr old needs his jaw expanded first. The doctor has been very patient and attentive and the staff is very friendly and helpful.

Stay away!!! This place is a braces factory. Rude staff will never call you back if you have a question/​problem. Go elsewhere if you value your teeth and time.

Wow, I can’t believe I didn’t think to check the Unilocal reviews before I booked my Invisalign consultation appointment here. I wouldn’t have wasted my time.
So, I decided to go with another orthodontist after 4 different consultations. This place was a runner up though & according to the other reviews, it seems like I dodged a bullet.
This place is a braces factory. There are a million people waiting & it seems like there are a million doctors (or technicians) running in the back. I didn’t wait long at all!
What I didn’t like was the receptionist. She was so rude and condescending the whole time from the first minute to the last. When I realized she was the lady who handles payment/​finance there, I assumed she runs the joint & I really didn’t know if I could handle being talked down to for the next 16 months.
As I continued to go on other consultations, I realized they didn’t talk at all about after care & maintenance. I didn’t like that either.
I’m glad I didn’t go with this place. I was seduced by how quick the whole appointment went, but that was about the only positive thing I could say.
Oh also, the doctor I saw was ok enough. I just didn’t like that he didn’t mention maintenance.

OMG! This place is a disaster. I dont even know where to begin, but Ill give it a shot. First of all they are extremely rude, upon confirming my appointment I came in several times and had to wait over an hour. While they had other people that came after me see the doctor before me, their excuse was that they are new clients. WTF, yea thats what I said. Doctor Drud had cancelled my appointment 3 times in a row, and I never saw him again after my first appointment. When I saw another doctor there, I told him that my Invisalign was irritating my gums, he then took a scissors like the one you buy in a 99 cents store and cut away a piece. Please be advised this is a $ 4000 treatment. Luckily I was able to dispute the charges with AMEX and I got my money back. As soon as they received the dispute they started calling me at least 6 – 8 times a day consistently for a week, I finally answered them and tried to explain to them how unprofessional they are, but they dont care about anything. Anyway I would not recommend anyone go to these people as they are extremely unprofessional and very rude.

i can’t believe i ever chose to come here for my braces. i am very disappointed with the way my teeth turned out. i think i was better off without braces. first of all, they never tell you what they plan to do with your teeth, and every appointment is like a mystery. each time you go it’s a new person helping you. they have very poor relationships with customers, and social skills are not evident. dirty waiting area-​they need to mop up the graying tiles on the floor. receptionists are not all that nice, either. they are also really cheap with the toothbrushes. other orthodontist offices give out the nice oral b brushes, but they give some crappy one time use brushes. before i came here, i heard good things and lots of people knew about it. i am shocked by the low quality work. also, don’t come here unless your insurance helps you pay. i couldn’t think of a reasonable explanation for why anyone would want to give their money to these people.