Citibank

Another awesome experience at this Citibank last week… I tried to deposit cash and the machine spit out a receipt telling me it had technical difficulties and could not return or count my cash. Smh

These reviews are so stupid here. If you have an issue with the Bank and the way banks are entitled in this country, keep your money under the sofa. you’re reviewing THIS particular branch for it’s service and how they attend to your financial needs. They’re not in charge of Citi banks policies — they have a job to do and they do it well. The staff here has always been helpful to me when it came to opening an account, getting my credit card payments and helping return overdrafted money. The staff genuinely wants you to have a good banking experience — again, they are not in charge of any of the general policies. If you don’t like CitiBank, then bank elsewhere.

Wowzers. Just left after thinking it would be ok to deposit a check and some cash into my bank account. The check was deposited no problem, then I proceeded to put in $ 20 in fives and some singles. I got a receipt back that said the machine was having technical problems and couldn’t return my cash or deposit it. Awesome! So I went up to the desk and waited while the woman helping me flounced around in the back for 20min then returned and said «here’s all that was in the machine» it was $ 16. I asked if she could please check again because I 100% deposited $ 20. She said that was all that was in there, she wouldn’t check again, and with the most sarcastic tone asked me if I wanted to open an investigation for the $ 4. Ummmm yeah you dickhead I actually do. I don’t give a shit if it’s 1 penny, I don’t have money to burn and certainly don’t think your dumbass needs my $ 4. Anyway I opened up a case with another asshole who was just as sarcastic and obnoxious and as soon as it’s over I’m pulling all my money out and taking my business elsewhere. Way to go dickheads! Enjoy my $ 4!
UPDATE: The case I filed with citibank was ruled in my favor… thanks for trying to get away with stealing $ 4, hopefully it changed your life.

There’s really nothing like a bankrupt bank to make you question if capitalism is working.
It is not recent news that Citibank has had to apply for numerous bail-​outs, and, as a customer of theirs since 1995, I have to wonder if this willfully coincides with the incredible downward spiral of shadiness and very convenient «mistakes» with my personal account that parallel the time of these bankruptcies.
As for the specifics of these «shadiness and convenient mistakes», I’ll offer a few examples.
1) Suddenly putting a stop on my card when there was thousands of dollars in it and little spending to speak of, which, when confronted about at a local branch and also over the phone, was verified as a mistake, but due to «policy» and «safety purposes», the stop could not be lifted for 2 weeks. TWO WEEKS. Imagine having a bank screw up, and then having them tell you that you’ll be completely without cash for that long. They offered me a measly $ 500 advance, which I then had to dribble myself along with for that period. Could it be that someone couldn’t pay their bills, and needed my money to do so? I could not believe this behavior. And I spoke with top management.
2) Taking 3 weeks to clear in-​state checks, and during which period confusingly releasing money into my account, then taking it right back out a couple of days later, and then charging me an overdraft fee at just the right moment when the cash was gone, apparently for wrongfully assuming that they wouldn’t just be playing yo-​yo with my money. This happened 3 separate times. Not an accident.
3) Putting a stop on my debit card, at regular intervals, for no apparent reason, despite abundance of cash and no chance of overdrawing, for the past several years. I’ll call up, and they’ll either act like it’s the first time they’ve heard of such a thing, or belittle me by insinuating that it’s no big deal. Incredible!
Would YOU like to do twice-​yearly maintenance on your account, sitting through long, automated robot phone b.s. to gain rightful access to your money? Would you like the warning bell to be a sudden stop on the card, with no notice whatsoever, and no reason to assume there might be a problem?
Didn’t think so. The government won’t hold Citibank accountable. So, who will? That does not sound like a safe situation to me.