Chase Bank

If I could rate this bank a 0, I would. STAY AWAY FROM THIS LOCATION AT ALL COSTS. I came in to open a personal checking account. Chase provides the option to open a CHASE TOTAL checking account and Chase Liquid Checking Account. The Chase Liquid account charges $ 4.95 a month to have the account while the Chase Total account gives you the option to waive their 12 $ fee by either getting a direct deposit of min. 500 $ to the account or having a total of 1500 $ on the account. The teller was incredibly rude and acted like she was doing me a favor by talking to me. I wanted to open the account and had the money ready in order to open an account and the teller kept avoiding my questions and saying that she advices that I open the account where I have to pay the monthly fee of $ 4.95. She then brought her manager to come and speak with me. I told her that it makes more sense for me to have the account where I don’t have to pay monthly and she says «I don’t want to use the word cant, but we do not recommend you to open the Chase Total checking account.» When I asked her to give me the reason why she advised against it, all she said is «I do not want to argue with you». What made me upset was not just that they were denying me but the fact that they would not give me a clear explanation and acted as though they had no need for my business. I have an account at another bank and they always treat me politely like I am a valued customer. I believe that a bank should want to provide a helpful service for their customers and not act as though the customer doesn’t deserve their time. I have been a valued customer of the Chase Freedom credit card for about two years now and have excellent credit. After this interaction with the two incredible rude women I will be closing my account and will no longer support their business.

I have been banking at this location for quite some time. The majority of the interactions are good and with polite. However on multiple occasions I’ve had to deal with the most miserable teller. If you have the choice of tellers to go to by all means try to completely avoid a young lady by the name of «Sherica» I believe (not because she introduced herself or because I read her name tag but because it was on my receipt.). Every other teller already greets you and tries to be pleasant about helping you with a smile on their face. Most of the tellers know me because I have to go in almost everyday for deposits from my store.
Anyway long story short. Try avoiding this lady, no customer skills. She should not be working in any capacity that deals with customers.