Brooklyn Kitchens and Baths

When I was shopping for a GC to renovate my apartment, this was one firm I had considered. It was the lack of return calls and dissapearing act that happened shortly after the fact. I am glad I chose Knockout instead.

THE ABSOLUTE WORST customer service I’ve ever experienced. Zero stars.
Brian and his staff are helpful enough until AFTER you place your order and pay them. Then chasing them down will become your full-​time job. TOTAL NIGHTMARE. I considered suing them but just wanted to be done with the whole thing.
Brian LIES, you have to chase him down, and he lies some more. It’s one thing if I placed an order and they told me not to expect my cabinetry for months on end. But empty promises were made week after week, month after month. I took several full days off work awaiting the promised arrival of my cabinetry — nobody ever even called to let me know they wouldn’t be coming. It’s beyond baffling how they’ve remained in business operating this way.
Nothing is worth the hassle and drama I had to go through for their cabinets. Not only that, but they poorly designed my kitchen and stupidly didn’t leave enough room for a dishwasher to open fully.
THIS COMPANY SHOULD NOT BE IN BUSINESS.

Cheated out of $ 1,400.
We gave them a check; delivery was supposed to be in 6 – 8 weeks; that date came and went despite their telling us they were arranging shipment.
Phone calls are not returned and the store has been closed.
It has been a straightforward ripoff.

I certainly respect Cee’s review. However, you purchased a countertop from him — nothing more. He was able to bill this out locally and mark up the difference. The third party did the work and installed it. Brian just collected the monies.
My experience is more in line with others — ordered cabinets — lots of them. For whatever reason (there were MANY excuses), they were delayed a very long time. Things were missing. Broken. Wrong parts were ordered. At the end of the day, I have my cabinets, but he still owes me a few missing pieces. He calls me 4 — 5 X week to tell me another excuse. I finally got sick of it, hired a local cabinetmaker to do the repairs, and sent him the bill. Now he is still jerking me around. I just sent him a certified letter. I am going to sue him for the difference next week.
If you ABSOLUTELY must use this place, stick to something simple. However, I assure you — you can find a better deal elsewhere. I am very grateful that I stopped at around 100K worth of stuff with BKB and went elsewhere for the rest.
BTW — I’ve been dealing with his bs for nearly 2 years now.

I read these terrible reviews below and was weary but I was desperate for a kitchen counter and called anyways. I spoke to Brian and he was good, finished my sentences and knew exactly what I wanted. He came over that same day measured up. I spoke to him about the negative reviews and how that made me a little nervous. He was honest and straighforward and I felt comfortable moving forward after discussing this. An associate of his came the next day to remeasure. That was on the 20^th. I paid half then and the rest on installation. That is only fair. Yesterday I had my counter installed and it looks fantastic, so I am happy!
I think renovating is a very stressful experience. We want what we want, and we want it now, so people tend to get really pissy, understandably so, but I thought these guys were good and they came through for me.