1 800-Mattress

I would like to give zero stars but then people won’t read this. This company is a sham! They are not part of the Better Business Bureau for a reason. They are unethical, lazy and sell false product and then will exchange your mattress (if you are lucky enough to get them to really do it. we have yet to receive it) and then they don’t give refunds. You never get the same answer from any customer service person and to get a manager on the phone is like winning the lottery. I wish them the best of luck because karma is a bitch!

If I could give fractions of a star it would still be too much for these dong gobblers. This place is an utter scam. We live in L.A. and I was ordering the mattress online when I was intercepted by an employee named Ed W. He told me to call him directly otherwise I wouldn’t receive my mattress for quite some time. The thing about Ed is that he is always friendly and helpful. Even when he’s not doing shit. Our mattress arrived in two days and it was softer than the hard on I got after a week of doing ecstasy at Burning Man. Ed very politely agreed it was defective and said he’d exchange it for something better. This was a month ago. Every time we talk to them about the status of our return we either get excuses, stories about sick relatives, or sent on game show like challenges– If you put on a blue shirt and stand at your window at noon and pray to Amun-​Re just when the sun crosses over the 1^st Meridian we can process your return. Oh, and beware, they like to do business under various aliases to confuse you further. So while you might order from 1−800-Mattress the order might be fulfilled by Sleepy’s. In short, if you enjoy spending your time dealing with jack holes then 1−800-Stick-a-fist-in-your-anus-and-reach-up-and-rip-out-your-larynx is the place for you.

The montague street location has closed. I went there may 12, 2013

I am EXTREMELY dissatisfied with the level of customer service I have received from
! If I could give them negative stars I would! I placed an order with them Thursday evening (⁴⁄₄), before doing so I contacted them at 1−800−327−7720. I spoke with a man who explained that I could send the mattress back immediately to be swapped for another of equal or greater value if I was unhappy with it upon delivery. He also told me that they offer an in home trial and if within 20 days I decided I didn’t like the mattress for $ 39 I could exchange it for one of equal or greater value. At that time he also took my zip code and explained the delivery process to me. Sunday I received a call from a representative to confirm my order. During our conversation he explained that because I was in Texas I would be subject to a 20% restocking fee if I cancelled my order. What?! I called to find out the return policy before I ever placed my order. The website even proudly declares they offer nationwide delivery on the homepage, without any mention of a restocking fee. He asked who I had spoken with Thursday and I explained I could not remember his name, but it was a man and I knew the time frame I called. He said that because I could not give him a name there was nothing he could do and confirmed this with a supervisor. I asked to speak with the supervisor, Danielle. She changed the story once again and now I am being told that it is a FINAL sale. WTF?! I asked to speak to her supervisor and she said she didn’t have one, well upon further probing it turns out she does they are just not there on Sundays. I plan on calling tomorrow to try and get a straight answer from someone. I would seriously consider if you want to do business with a company that obviously does not care about customer service. They acted like I was just making up speaking with someone and Danielle was very rude. Avoid this company!

Everything the previous review states is spot on. I went to Sleepy’s and the other big name places– literally waving cash in their faces– and I couldn’t get them to sell me what I wanted.
I went here and was greeted with knowledge, experience, and a great sales experience.
I send all my friends here when they’re in the market.

I don’t remember the name of the salesperson who helped me at the Montague Street showroom, but I wish I did. He was an older gentleman, spare in the hair.
My wife and I researched mattresses online. We discovered that, although there are lots of model names, Sealy has three grades of mattresses in a few varieties of firmness. Every store has a different name for what is the same mattress. The sleazy salespeople at Sleepy’s either didn’t know this, or lied, and tried to sell us something other than the mid-​level firm Sealy we wanted. Then they tried to push us on the ‘high end’ firm queen for $ 1,400 which was really the mid-​level firm. Similar experiences were duplicated at other mattress stores.
We went to the 1−800-Mattress Montague Showroom and our experience was different. The salesperson confirmed our research regarding Sealy, had a mattress on display, and sold it to us for $ 1,000 with split box spring and delivery — cheaper than we could have gotten it online. We got everything the next day, as promised… So, he sold us what we wanted, for a fair price, and kept his promises. That doesn’t sound like much, but it’s stellar for a mattress store.