Sleepy’s

Wow. wow…wow is all I can say. I had the pleasure of meeting Orett who is by far one of the best sales person that I know thus far. I literally went in there on a budget and I didn’t expect to pay what I did. I must say if you want the best you have to pay for it and when it comes to sleep it should be about quality. I am so grateful and happy with all of my purchases. Orett knows his stuff. He doesn’t pressure you and he is very knowledgeable, friendly, and down to earth. I want to thank him for helping me purchase this wonderful birthday gift for myself. Team Taurus!!!

We had gone to several Sleepy’s before going to this one and there is a huge difference in service. The Atlantic Terminal staff knew very little about coil gauge, foam weights — all those things that make a mattress a good investment or not. This Sleepy’s however was amazing. They knew not only their mattress stuff, but they also knew a lot about sleep hygiene, proper alignment and things they picked up following sleep studies. I know bc I battle insomnia and their facts were right on with current theories. They were also actually fun to talk to. Casey should be working on Wall Street and Patricia was amazing too. Can’t wait for our new bed!

Left my review for wrong branch. See montague street.

Our 5 star rating is for Orett, the salesperson at this Sleepys location. He is friendly, professional and knowledgeable and most importantly — he is the only Sleepy’s employee among 3 locations who took the time to make sure we were satisfied. His client service skills are top notch — no pushiness, just helpful. If you need a bed and wind up at Sleepy’s, make sure you go when Orett is working.

After a very stressful experience with bedbugs, I had to purchase a new bed. So I go back to Sleepy’s find a bed that I liked. The next day I go back to pay my balance and purchase my mattress encasements and I’m told they do not have shopping bags, the salesman hands me my encasements all dusty from the storeroom and I ask to speak to a manager, he calls somebody that I later find out is not a manager that tells me you have to have a license in NYC to carry shopping bags! WTF I HAD TO MAKE MY OWN SHOPPING BAG! After I just spent 1300 bucks. By the time I got home and had to deal with my home made bag breaking on the train I called the next day to cancel my order Sleepy’s lost a customer for life in me!

Just bought a TempurPedic from Sleepy’s. Melissa was great at helping us navigate through all of our choices. She was relaxed and good natured. Overall positive experience!

Needed to buy a mattress… and really not a ton of options in the neighborhood (that I was aware of).
Ended up going to Sleepy’s. Had an overall positive experience, despite the small size of the store. Our salesman, K.C., was very knowledgeable and pleasant. Even though they’re paid on commission (at least in part), he didn’t push the higher-​priced mattress sets.

Be very careful shopping at Sleepys. Many of the salespeople are not knowledgeable or just want to mkae a sale.
1. Often, there models of comfort/​firmness that a particular store doesn’t carry and the salesperson won’t tell you this. Go to a couple of stores. Check with
first to check reviews and the range of mattress firmness.
2. You can exchange the mattress, but you will get killed on delivery fees.
3. The customer service can be rude. Be firm and keep going up the ladder until you are satisfied.
4. I would try to buy at Macy’s first!

Orett provided top notch customer service to my brother and I recently before we purchased a mattress. We both are in customer service oriented positions and were impressed by his knowledge of the product as well as his overall sales style. We both agreed that he provided the best customer service that we have encountered in NYC in quite a while.

I was on my way to another Sleepys in Manhattan, when I stumbled upon this location. As soon as I walked in, Orett, a sales associate, greeted me and asked me what I was looking for. He was knowledgable and confident in the products. Very professional, but he didn’t sound fake. I ended up getting a ridiculous deal on mattress! I recommend coming here!!!

Great service and positive experience thanks to the mattress guru KC! I would recommend that store to others bc they are accommodating and nicer than the people at Macys. Sleeping comfortably one day after buying!

I am a fuller figured girl and I have a difficult time finding the proper mattress. Orett was very patient, compassionate and most importantly, knowledgeable; the man knows his products.
I was able to find something comfortable and of a great quality. Since my dad was making the purchase, Orett took the time out to speak to him and explain the pricing and delivery. My 10 year old was also very fond of him. He just made us feel all around good and comfortable because not only was he a professional, he was kind. That is very lacking in customer service nowadays. Thank you Sleepy’s and thank you Orett! You are amazing.

I walked in today to check out new mattresses. I wasn’t in a rush to buy, but the experience was so helpful, that I purchased one right there. Orett really was courteous and knowledgeable. He was not pushy, and really helped me find something that I felt comfortable with. Highly recommend if you need a mattress, to speak with him.

I went to sleepy’s because a friend had bought a bed & pillows at a sleepy’s earlier in the week, and recommended it to me.
Melissa helped me find the perfect bed and pillow set. She really knew a lot about the beds and was very well informed. Once i had selected a bed she helped me choose pillows (2 down & 2 side sleeper)… they are amazing!
The bed & pillows have me on cloud nine… ZZZZZZZZZZZZZ
Thanks Melissa & Sleepy’s!

Buying a mattress is like going out into the jungle. The list of items that you don’t know is long and it can be harrowing.
That said, the salesperson (Orett) at this Sleepy’s was extremely helpful. Given the amount of money that high-​end mattresses can cost, I was wary of making mistakes and/​or overpaying. As such I went to this Sleepy’s store five (5!) times before I made my purchase. I double checked everything that Orett told me and he did not mislead me once. I can imagine that such a slow customer as myself could be frustrating for a salesman. Despite this, Orett did not push me to make a decision too quickly and respected my slow, methodical purchasing style.
At the end of the day I got a great mattress at a great price (Fact: comparison shopping showed me my mattress would have been MORE expensive online or at another store) and it was as good an experience as I could have hoped for.
I highly recommend this Sleepy’s on Livingston and Bond, especially if Orett can help you. I was straight up with him and he was striaght up with me.

Ok, All I needed was a box-​spring. Simple as pie right? I call around to see prices, Sleepy’s literally says «We don’t give quotes over the phone.» What kind of moronic crap is that?
What you’re actually telling me is that you want to get me into the store so you can try to rip me off.
F That, not worth my time.