The UPS Store

I have used multiple UPS stores in the greater boston area and everyone is super helpful. They helped me pack things properly, even though they didn’t have to! I think it is well known that moving in the Greater Boston Area is so stressful, and they seriously made it so much easier. Great service!

This place is amazing, with such a convenient location! I had a package that needed to go out immediately. Hanh was very kind and quickly processed my order. I then had to return to the store to change my plans. Hanh was quick to track down my package and return the package to me. Hanh’s customer service will have me coming there for ALL of my shipping needs. Thank you again!

Time is money.
I run several businesses and rely on this store for all of my shipping needs — both sending and receiving. In short, using this tore saves time over standing in line at the post office and I don’t have to devote resources to signing for packages at my business. The UPS store handles it. The staff is responsible, proactively helpful, and professional. Yes, they charge for tape and other supplies, but since I plan ahead and bring fully post ready packages for mailing, I haven’t had to purchase supplies at the last minute — but it’s good to know the option is available. If you’re retired and have all day to stand in line at the post office, this may not be the place for you. But if you value your time and need to streamline you business operation, then you’ll find this store offers a significant value proposition.

worst ups ever. no stapes nothing. you just drop off the package in front of a unfriendly employee. that all you can do.

Clean Store, Great Service.
I have had nothing but positive experiences every time I visit here. Its in a convenient location. The employees have gone out of their way to help me track a package that was shipped from there even though I made the error by incorrectly addressing the package. You won’t get that kind of service at the post office!
I don’t know why reviewers are complaining about being charged for tape or printing out labels. Do you go to the post office and ask them to print your label and provide you with tape to pack your materials free of charge? If you do, the disgruntled government employee would point you to their tape and packing supply display and tell you to buy it there. Same goes for Staples or FedEx.
This is a business people, owned by a person or family who probably pays a bunch of money to UPS to carry their logo. It cost the business owner money to buy the materials that you are asking for free. They are selling a service– packing and shipping, so why would you expect them to give away the nature of their business? Its like going to a nail salon and asking to borrow some nail polish without paying for it.
If you can get tape for free from another UPS store, then you should spend the $ 3 in gas/​or transportation cost to go there so you can save yourself $ 1 in tape. If you need a printer to print out your label and don’t want to pay for it, go to the library. Oh wait, the library will charge you to print something as well because it also costs them money for printer ink.

By far one of the best UPS stores in Brookline ma. The staff was incredibly helpful with shipping my stuff and the prices were just up my range. Definitely recommend it and it will be my go-​to shipping place from now on. (Also, the new owner Hanh is so sweet and helpful!)

This place is useful if you need to drop off a package for an online return as long as you have done everything already. Do you have a piece of tape — $ 1, can you print out your UPS prepaid label -$ 2. This place is a joke, and not particularly friendly.

Went to this UPS store for two simple tasks: return a package to amazon, and ship two small picture frames. the clerk charged me $ 1 (!!!) to tape the amazon package closed. It was a single strip of tape across the top of the box. I have never had that happen before at other UPS stores. Then it was going to cost me $ 24 to purchase a small box and ship it to another U.S. address. Guess I will be going to U.S.P.S. next time!

This is apparently NOT A UPS STORE!
I tried to drop off a package that had been left at my house by mistake by UPS. They told me i could not and I should flag down a UPS truck and give to the driver. I asked how many times a drive came in the store and could they give it to him? NO-​they said they are not really a UPS STORE. I noted their name included UPS and they told me the UPS was preceded by the word THE and they were not part of UPS!
AND they would just THROW IT AWAY!
Wow-​talk about dishonest advertising!

I went here to buy a T pass and the salesperson was incredibly friendly and helpful. It was a drawback that they only took cash, lucky my bank is across the street but he was very attentive and friendly.
I would definitely turn for any of my packaging needs

Sort of surprised this place has received great reviews. I’ve been to several Mail Boxes Etc. in the past and had a perfectly fine experience. This one, however, staffs incredibly rude people who seem to hate their jobs and not want to help– can’t really figure it out. If you need to ship a package, walk across the street to FedEx or down Beacon to the Staples office center– everyone at both of those places is friendly & helpful.

These guys were great. Very specific about what I needed exactly to ship 2 electronic pieces. Great service.

This Mail Box Etc location is a rip off. It charges at least double what the charges warrant. There are far better options available to mail packages. Forget about filing a complaint because they take no responsibility. Better to stay away!

I usually don’t write a review for things like this, but I’m turning a new leaf. I love, love, love this Mail Boxes, Etc and have been using their services for about a year (Is that weird?) Basically I live on Beacon Street in Coolidge Corner and I order a lot of stuff online and got REALLY tired of missing my packages and rent a car to drive to UPS… or having to hoof them all the way home on the T so I got a mailbox here and they accept my packages for me! The packages are always ready for me, they have a great system, good customer service and also, they sell T-​passes. It’s right in Coolidge Corner –steps from the T.
I really like the people who work there, they’re efficent, helpful and quick. I’ve sent faxes out here before, and mailed many packages and they always did it without any hassle, problems, or wait.
Totally get a mailbox here if you’re in Coolidge and need to receive Fedex or UPS packages but work 9−5pm. They rock!