The UPS Store

The guy here was watching a blaringly loud video on the computer when I walked in and was not at all pleased to be interrupted.
He told me the «computer system was down» 10 minutes into the interaction after I told him I needed a prepaid return envelope. He’s watching super loud video the WHOLE time.
Went to coolidge corner store and they take care of my package promptly and efficiently.
Turns out this store says their «system is down» whenever you ask for something slightly complex at all. They prefer videos to our business. Shut them down!

They will run up your bill by putting the stuff you want to ship in super big box, padding it with super heavy protectors, and charging you for extra labor. Pack your own stuff and go to the USPS across the street. You’ll end up paying 20% from what they’ll charge you at this UPS store.

I used both their notary service and their package service several times. Each time they were polite and efficient. Overall I’m happy to have them here in Brookline Village as an alternative to USPS as many companies ship USPS. They also have a copy center. But their notary service is the real bonus I’ve needed them for that several times and they take care of documents quickly and painlessly.

We are moving from Boston to North Carolina and shipped a large mirror and a box of clothes. It was a good experience overall– fast, easy and affordable. Michael was behind the desk though and he was absolutely incredible! He was so knowledgable and was able to give us several quotes. He was also friendly, genuine and extremely efficient!
We always appreciate superior customer service. I highly recommend this location and Michael deserves a raise!

I emailed a file to be printed with specific instructions to be printed on resume paper, folded, and put in an envelope. I am disabled so my caretaker went to pick up my prints. When she returned it was printed on regular paper. No folding. No envelope. No resume paper. When I called the manager, Dominic, YELLED at me for expecting him to read my email with the attached file. He said it was on me to tell him over the phone to read my email with the file attached! No apology. And then he lied and said my caretaker never asked him for an envelope. This guy is either on drugs or has severe psychological issues/​deficiencies. I hope the owner fires him ASAP. He should be nowhere near customer service!

I decided to rate this 3 stars because there are a lot of extremely positive and extremely negative reviews (which is a sample size and survey response issue). Anyways, I thought both people working there were smart and polite. All I had to do was send out a prepackaged return so my experience was as good as it could go. I was in and out very quickly.
It is interesting to note that this UPS store is different than most in that they do not provide free packing supplies among other items. Keep this in mind before you take the time to go all the way over there!
It is also a pretty small store so I could see this place getting pretty crowded at certain times throughout the day.

This UPS store is amazing! Never encountered such great customer service or congeniality at another store. We moved from the Midwest and were appalled to find out that customer service doesn’t seem to really exist in Boston. This place is the exception. Dominic and Carl really go beyond for their customers. We use them for faxing, shipping, copying, mailbox service, and for notary. They provide A+ service and know their customers by name. We are happy to patron a locally owned business that is friendly, fair, and reliable.

hello my name is Mickey and i love this store, they call me when i get the flower and the big package, I do not have problem with send or re tune the package thank you so much for your service and for me I LOVE YOUR STORE

Worst experience ever.
1. You need to pay for simple UPS supplies, even tape if you unfortunately forget to tape your package. Not a single millimeter free tape for your convenience.
2. If, more unfortunately, you did not bring your own box for your shipment and want to buy one from this store, you have to let the employee pack it for you with extra charge about 10 dollars! You cannot pack your staff in the store yourself because according to one employee, this will cause «ACTUAL PHYSICAL HAZARD» to other customers. Well… there were no any other so called «customers» in the store. If you do not want to pay for the packing, you have to take the box out of the store and pack it outside, even, it was raining then… WTF. When asked if this is the UPS company policy or policy of this particular store, the guy could not tell. Mandatory bundle service and easy money they make.
3. Poor attitude to the customer. They apparently do not care about small business and the feelings of customers. Only easy bucks are what they care for.
Overall, very unpleasant experience. Try to avoid at any cost.

I frequently visit this UPS Store for business and it is always a bright spot in my day. Dominic, Carl, and Michael are always very pleasant to do business with. They clearly recognize and acknowledge their «regulars» which makes it a nice environment to come into even if you have never stepped foot in the store before.
They are knowledgeable and helpful for all the services they provide.

This store may be great at something, but I think its name is a little misleading. They aren’t really that into sending packages via UPS — they don’t carry the UPS paperwork, they can’t /​won’t access UPS’ computer system, and if a UPS driver stops in who can do both of the above, they won’t bother suggesting that you ask him/​her for help.

I’ve only come in here to use the fax and photocopier, but all the guys here have been very nice to me nonetheless, even if one of them looks like a creepy Irish guy who used to try to flirt with me in my photography class and lives about a mile away with his wife-​unit. I faxed eight pages for eight bucks or thereabouts. The photocopier is 10c/​page, which is the going rate at the Brookline Library up the block, but sometimes I’m too lazy to walk all the way up there. The UPS machines are nicer, and it’s on the honor system (no keycards). Make your copies, go to the register, tell them how many you made.
On the downside, this place seems to attract really stupid customers (or maybe it’s just the nature of UPS stores in general), so I’m often in line waiting to pay longer than it took me to copy three pages while the guy weighs and measures some object d’art that needs to be boxed, shipped, and sent to Vancouver by Thursday. Or it attracts some wackjob who gets mad about having to pay for packing tape who storms out in a bitchsnit. So I always plan to bring exact change so I can leave it on the counter when it gets backed up. They don’t yell at me for that, because I skedaddle before they do.

Alright… I’m going to admit that this is more of a rant but I will share nonetheless.
Having bought a sweater online that turned out to be a complete disaster, I decided to return it. «No problem,» I thought to myself as I removed the return slip and located the UPS label.
I got in my stationwagon and headed over to the UPS Store in Brookline Village. I walked in and was greeted by a friendly employee (he was the only thing worth a star) who promptly told me that since this is a «retail» operation, I needed to pay for the UPS envelope. WHAT? SERIOUSLY? Yes, seriously. They do not stock UPS supplies at these stores, leaving you to buy their packing materials. Then he said (not kidding), «Would you like me to pack that for you for an additional charge?» You mean slip the sweater into the envelope for me? No thanks, I’m good.
If you can, find an actual UPS location because the shipping supplies are free of charge. I know that these stores have merit but the fact that this place didn’t stock UPS supplies and it is a UPS store was just not cool.
What’s the lesson here? Don’t buy sweaters in July.