H&R Block

Sometimes our experience here has been great, however do NOT work with Regina. She tried to argue with every filing decision we made, insisting she knew better (which was not the case). My husband is a doctor at Mass General and when he left she said «have a good night, maybe you can get a better job this year».
Sorry but if we’re paying you to do a service we didn’t think insults were part of the package. And btw Regina, many many doctors would do just about anything to work at Mass General.

This location is really convenient and also well stocked in terms of consultants. I made an appointment online and although I was surprised I didn’t receive a reminder about my appointment, it was kept with no issues. My meeting with my tax consultant went on without a hitch. It was quick and easy. Other people who were coming in seemed to be regulars and had their taxes done at this location many a time before.
There were a few unfortunate circumstances during my visit, including a surprise party for an outgoing manager and a system malfunction. They had me running to the ATM to pay my fees only to return to find the machine working. I understand these are probably rare events, but it would be nice to keep the partying and booze separate from the business side of things. Overall, a good experience, although likely a bit unique.
Pros: Convenient, easy, well-​priced, nice office, friendly staff.
Cons: System seems to be fickle and they throw suprise parties during business hours during tax season.