Sears Auto Center

Do not take your car here
For anything more than oil change. I was told my car needed a new starter and a new battery then I was told I have an electrical problem none of these things turned out to be true. The manager is an idiot or just corrupt. after 4 days i got my car back in worst condition than I left it I was toldthey didn’t know what happened to my battery they replaced it with a used one half the size. that didn’t have enough power to start my car

These are probably the most miserable, greedy, rude and unprofessional group of employees at any establishment I have ever visited. Their lack of care and empathy towards their customers is just despicable. All 3 customers in front of me left upset by the care they were given due to being lied about their warranty for the battery and tires, and being charged for extra services they did not request when they came in to do a simple oil change.
I was told by an employee (older Indian lady named «sushi») that they cannot sell and install my tires unless I purchased all 4 at once. However when I called in earlier on the phone I was specifically told that I could. They then tried to say that my tires were all worn out (all had recently been replaced and one caught a flat from road damage) and that because of that they would not install the tire.
I expressed my frustration about them trying to nickel and dime their customer’s and the manager on duty Christopher just said that he doesn’t care about my problem and to go somewhere else.
I would advise you to avoid this Sears Auto Center at all costs!!! No matter how desperate you are and even if you are riding on all flats.
P. S. Don’t believe the pictures, all the workers inside have a scowl on to greet you :|

I have had one of the most disgusting service experiences of my entire life. I went to Sears on April 3^rd 2015 around 8:40am to inquire about a brake job for my vehicle. first of all, I said good morning to the gentleman at the counter (about 60 yrs old, 5’9, brown skinned, with glasses) and he said nothing, I ignored that lack of class and asked my question, ‘how much for brakes and rotors, on the front and back’. He responded with, ‘you need to have an evaluation that will be $ 15 to see what is wrong and then we will be able to tell you what you need.“
This person was rude and dismissive from the beginning of our interaction. I still ignored his demeanor and asked, «so you don’t have the prices of parts and service?’. He says yes and then he reluctantly asks, „what kind of car do you have?“ I told him the make and model and he types it into his computer. As he begins to tell me prices, he does not enumerate what the prices are, such as, front brake pads are… front rotors are… and labor would be… Realizing that I was growing tired of being spoken at, not receiving any type of customer service and lastly, trying to understand what items the amounts he rattled off were specific to, I asked him to explain and he banged his fist on the table and says, I am trying to tell you.» I then said, ‘my guy, I am asking simple questions, what is the problem?“
Once I garnered all the information I needed, I left disgusted. I was sent by my Dad to obtain this information, but I am 43 years old and this is not how you treat a patron of your establishment. I need this addressed! This is the type of service you receive EVERY single time you visit this Sears. Something must be done before all car owners decide to frequent the more personable, mom and pops mechanics, who appreciate the business they receive.
I will await the response and apology I deserve from Sears.
Thank You

Love Sears but they need to overhaul this place the employees are slow as hell no one has done anything for the past 60 mins in sitting here just waiting for a battery to be put in the car I’m only giving it two stars because it’s sears and I grew up loving them and there products this is sad

I’m sorry, I love sears and their products perform well but the wait is rediculous, I spent my day off at the shop just to be told I need this and that. They didn’t even have the tires that they told me earlier that they did… so I had to return to wait 3hrs… I will never come back to sears for tires.

Go on a week day! Avoid weekends and you’ll be able to get the car worked on immediately.
The only flipside to this, for the garage being empty, they still took longer than they told me. I think there’s no rush on their account, when you are the only car in the garage!
They did the tire install perfectly, as well as the alignment. The sears warranty on alignment (1 yr) plus free tire rotation makes this a pretty good deal. (For those that follow the 3k — 5k tire rotation schedule)
The area sucks. Driving along Fordham road sucks. A worker here got arrested and taken away in handcuffs while I waited in the waiting room. Thugs and hoods are your immediate neighbors.

Walked in at 10am for an oil change, price was spot on, but they said it would be 45 mins and I didn’t end up getting out of there until 12pm. To make things worse, I didn’t even get my oil change!
Way to many employees just walking around telling people what’s wrong with their cars and no one working on the actual problems. Absolutely horrible!!!

This place was fairly crowded which meant that service was already going to be slow. The prices were pretty high for repairs, but I’ve never owned a car, so what do I know. The vending machine ate my money and the manager refused to do anything about it.
They wouldn’t do an alignment on the car because there wasn’t enough gas in the tank. We offered to go directly across the street to the gas station, but they still denied us service.
Oh, and to the other person who reviewed this place must have gotten lucky to be assisted from the door, because we definitely did not.

You walk in the door and a salesperson is all ready to assist you. They give you price estimates before doing any work.
While working on your car, the mechanics will assess anything else that might be wrong. He will then take you to the work area to show you and give suggestions. You can opt to fix it.
I find that Sears mechanics are pretty HONEST. A big thing. I say that b/​c I knew before going into Sears that I had other problems with the car in which they can describe in detail.
Best thing is the WARRANTY. They will fix your car again at no charge if the part goes wrong.
BEST TIRE SALES EVER!