FedEx Ship Center

The facility itself is fine, but if you have to pick up a package and you don’t have a car, I recommend going online and arranging to pick it up at a different location. The location is about a 15 – 20 minute walk from the subway, and it’s in this isolated area full of construction and abandoned buildings. I went there in the middle of the day on a sunny Saturday and I was still creeped out.

Yo, the walk from the 6 train. Is absolutely. TERRIFYING!!! You literally have to walk on a dimly lit highway by abandoned warehouses and the projects with broken glass and crooked cops everywhere. The place is highly disorganized, a travesty to all respectable business. Not only may u be mugged/​raped on your way here you’ll also be here for at least 30 minutes for a simple pickup, make sure that phone is charged up and u got a weapon on ya! Goodluck!

This place deserves NO STARS. First of all… they took my package home twice at the same time on different days (tuesday & wednesday). The delivery person has no brains. Please think! Im not there the time they tried the first time… «Why don’t I try a different time?». Dumbasses. The tag and the online information said it was going to be delivered by 8PM. They came at 11:45am. WTF? The little paper they left on my door said that I could pick it up after 5pm. Fucking driver got to the location by 9pm. Even an UPS delivery person is here to pick up a package! Serioulsy, if I could fire all these dumbasses, i’ll do it with no hesitation! Don’t ever request FeDex to deliver your package! Try UPS. They always do a good job!

There is no option for NO STAR rating — this location (Bronx NY) deserves a MINUS-​STAR rating. Try shipping anything perishable through this location — 80% of the time, it won’t even arrive from Newark to this station until 9−10am, missing the morning truck. Yesterday a package I shipped arrived to the Bronx station 10am — no worries right — they should deliver in the afternoon, WRONG! This morning I tracked it — «Future Delivery Requested» (by FEDEX!) because they have too many packages to deliver? Awful service, awful location — been this way for years, never going to change.

This place sucks!!! they lost my wedding shoes and when you call customer service they promise you that they are looking for it but nope they are indeed just jerking off! it is so funny how when packages are lost they do not do anything until a tracking claim is put on it. their own system can not tell them that a package was not delivered in 7 dayS! lets be real… UPS or USPS all the way. I hate fed ex and their customer service

Horrible! The location isn’t even right on here and takes you blocks away. Calling customer service doesn’t help because they don’t know anything about anything and you can’t call anyone else because their phones are always down. Getting lost in this area at night with creepy guys making kiss noises at me isn’t worth it. Next time why don’t you do your job and actually try to deliver the package instead of leaving a note outside and not even using the intercom?

They suck! They can’t even deliver on time! You pay for service and they can’t even do that right which is disgusting! I hate this fed ex and they all should be fired!

Terrible. Legitimately missed the 1^st delivery but had a door tag. 2^nd and 3^rd time they claim they came — left NO door tags. I was home at least one of those days so they lied. So I call the main # to find out where my package is. The following happened within 2 hours 1^st rep says it’s on the truck out for delivery then quickly transferred me to someone else who said it was NOT on the truck and I have to go to the Bronx by 9pm to pick it up. A final rep, within the 2 hours said that it was already on it’s way back to the shipper. By the way, Fedex ground is even worse! In the past they gave away my box to someone in the lobby — who signed my name and wrote «superintendent» next to it … I am not the super in the building and this building does not have one. Never recommend Fedex. Always UPS or USPS!

They do not ring, they do not leave missed package slips which can only mean they DO NOT DELIVER PACKAGES. They are awful and this is unacceptable.
Worst service and company ever.

Our regular Fedex delivery guys are wonderful and they know the building. They will leave your packages outside your apartment door because they know the building is safe and we all prefer that. But Fedex frequently sends other drivers to our neighborhood who make no attempt to deliver here other than putting a useless door tag on the door.
UPS is vastly better because they always send the same drivers on the same routes, and those drivers are part of our community and know us. Fedex has no concept of community, or customer satisfaction. I am asking every company I do business with to delivery by UPS only.

Worst FedEx station ever! Whoever does the route where I live, never delivers my packages. I’ve had to go three times to the station to pickup my packages because the delivery guy claims no one is ever home– mind you, he never rings the bell or anything. I know people who work for this company and in this particular station and I know all the tricks. They never re-​attempt to deliver– they just rescan the package and say they tried to re deliver. People in the station are very rude. I asked for a manager to complain about the whole situation and was given attitude and treated like it was all my fault and like I was wrong for being upset for having to go from Washington heights to the bx to get my package a day before I go on vacation. I wish online stores didn’t use fedex.

Thanks to FedEx’s screwed-​up delivery system, I am unable to receive the medicine that my MS specialist prescribed for me. Even if I sit by my apartment door all day, no delivery person will show up –but online, I see that an attempt was made, and no one answered the doorbell. (Where did the delivery person go? Obviously not to my apartment!) NO STARS!!!

They do not ring your door bell. They do not leave a delivery attempt notice. They are located under an overpass in a very secluded area.
This place needs to be held accountable for all the trouble, grief and gripe they have caused me and other fellow Manhattanites. For shame.

I wish I could give this crap hole a 0. Not only did they say they knocked which they didn’t but they never left a paper or anything I am furious. This was supposed to be express. I hope never to use this horrible service again

Horrible customer service. I had the same experience as others in that the driver did not ring my bell nor did he leave a door. In order to pick up the package, I had to go up to the Bronx from Manhattan which was extremely inconvenient. I will not be using Fedex in the future.

I have called 1800-​go-​fedex to redeliver in a later time because delivery at 1 – 4 pm is not possible if you work. They still delivered at their own time and I missed it. I called them to note that I will pick up.
I waited on line for 15 min to find out that my package has been returned to sender. Nobody took note of my call about pickup. Locations don’t have a number to call. This place is miles away from me. I wasted time and gas. I prefer UPS, very professional and considerate to their clients. Will request to use UPS as reliable couriers all the time.

No stars! The driver leaves a door tag, next to the note that says, that I’m home! I call and complain, with in 5 mins. He’s ringing my bell. I’ve emailed corporate. No response yet. This company care less bout the customer. Boycott Fed Ex

They lie! They never rang my door bell !!! They say «attempted delivery» but this is false!!! I took the day off for this and waited 11 hours at home only to see this in the tracking system! They didn’t leave a tag and no signature was required, which proves my point that they were never here!!! I’ve been sitting in my apartment all day and tested my bell and it’s working just fine! LIARS!!! This is supposed to be an overnight shipment and today is Friday and now they say they will attempt again on MONDAY? REALLY? My second option is taking a $ 30 cab ride (one way) all the way to the Bronx from Manhattan. Someone better reimburse me and I will be sure to report this to higher management. I WILL NEVER USE FED EX AGAIN WILLINGLY. Ruined my entire day.
I requested to speak to the manager of this branch, a representative told me I should get a callback within 30 minutes. Still waiting on that call but the only thing I hear are crickets…
P. S. Why is the default location all the way in the South Bronx when I live in Manhattan? You guys don’t have pick-​up locations here? Absolutely beyond ridiculous.

The only reason I had to come here was because there was a door tag posted on my apartment door saying that my package from overseas is at this facility which doesn’t close till 9pm and I still had time. So after work, hopped onto the 6 and came here.
Now I know why they’re rated 1 if not 0 stars. This shipping center is probably the WORST FEDEX facility ever!!! It is VERY inconvenient to get to by any form of public transportation!!! You basically have to get off at Cypress Ave Station with the 6 train, walk pass through a creepy post-​apocalyptic neighborhood of warehouses and industrial factories and head to this weird avenue that isn’t really an avenue. After getting through the gate, you’ll feel like you’re in an airport or something as they’re some sort of a railway and runway within the area the facility is located. From the entrance gate, it will take you a good 20 minute walk to get the main office that is located about a mile away which is RIDICULOUS.
After arriving at the main office, the staff finds out that they actually delivered it to my neighbor next door instead. WHAT??? Then Why the HECK the FREAKIN FedEx Driver guy write that on the door tag??? instead of me having to waste 2.5 hours of my time after work??? REALLY RETARDED. Luckily, a nice Dominican-​Venezuelan guy overheard my conversation with the FedEx representative how I walked all the way here from Cypress Ave station offered me to a ride near home which was very kind of him,.
PLEASE NOTE:
If you EVER come to pickup a package coming from overseas, you better find someone with a car especially if the package is BIG because you will most definitely NOT be able to carry it back home, it’s just too damn far and you WILL get tired out!
Oh yeah and if you’re female, it’s best to NOT come here using public transporation+walking to pickup your package because you seriously might get jumped (I’m dead serious… the whole area around this facility is like Hunt’s Point)
WORST FACILITY EVER!!!

Let me tell you a little story. About a year ago, I needed to send something by Federal Express. So I filled out a form online and expected someone to come the next day and pick it up. And no one ever showed up.
So I called that night and asked that someone come to pick it up. Then I waited the next day. By around 4 pm I called again and was told that someone had come by and I wasn’t there, which was strange because I hadn’t left my apartment all day. So they said that they would send someone back to pick the box up. Around 5:45 pm the front door buzzed for about ¹⁄₃₀₀ of a second and when I picked up the phone to buzz the front door no one was there. I called Fedex again to get a pickup the next day.
So the next day, there is a knock at my apartment door. It’s Fedex. Finally! I open the door and ask: «You’re here to pick up the package?» and he tells me: «No, I’m here to drop off a package.»
So audaciously, I ask if he could take my package since he is here, and I’m told: «No you have to call for a pick up.» Of course, I explain that I’ve been trying to arrange a pick up for the past two days. Anyway, he leaves.
So I call again. And three hours later, the same Fedex guy comes back and says: «See, you need to call for a pickup!» He takes the box and I’m impressed that he actually feels that I’m the person who should be lectured after I’ve tried five times.
Fast forward a year. I need to send another box. I call Fedex on a Monday night and ask them to arrange a pickup. And no one shows up on Tuesday. So I call on Tuesday evening and they say that they will send someone on Wednesday. I also specially tell them to bring a box because I don’t have any.
So who shows up the next morning, but the same guy who lectured me from last year. And without a box. In fact, he tells me that he doesn’t have any boxes.
Imagine my luck. There are so many Fedex boxes out there that college students build furniture with them (
), and I have the only delivery guy in the country who has absolutely no boxes, and doesn’t offer to get one for me. None. He did bring an envelope though.
His name is Marcus, by the way. But I’m sure that if he’s smart enough to keep his job and not do any pickups for several days that he’s also smart enough to not give customers his real name. Is the MTA reading this? I think I just found you a new executive vice president.