UPS Customer Center

The worst fucking UPS location ever!!! The drivers are lazy and lairs, they lie anout delivering packages when they don’t even come to the location. I hate the facility they are so unprofessional they need to change the hiring process, they need to hire more then a high school diploma smfh!!!

This place is probably one of the worst there is in NYC, if not THE worst. Three times I’ve had items to be delivered to my home via UPS and because of where I live, this was the shipping center it touched last before my home. First time, I wasn’t home for the first or second attempt but the last and final time, I thought I heard a knock at the door but when I go to open the door, didn’t see anyone. Thought it might have been the UPS delivery guy so I went downstairs to see and there he was, getting back in to the truck. Turns out, he knocked once softly and ran down. I got to him before he started the truck and after 10 minutes of arguing with him, he gave me my package.
Second time, the delivery time on the information tracking section of the website said it would be delivered by 12 noon. I waited at home until 2pm and when I called the center, they said they couldn’t tell me where the driver was or if they were going to get it delivered that day. I took the day off from work to wait for the package. If I knew this was going to happen, I would have gone to work and not used a sick day.
Last time, a package was supposed to be delivered to my parents’ place. It was to have been the last attempt so I make my way to their place to wait for the guy. I see the UPS delivery truck in the neighborhood on the way to their place. Not sure if they would give it to me, I went up to the apartment and waited. Got up there at 12:15pm and waited. Kept the website up and refreshed every few minutes, at 12:45, I saw the notice that the receiver was not home at the time of delivery. The attempt was made at 12:36. I heard no buzzer, no knock on the door. I called the UPS customer service number, was routed to an operator in some South Asian country who was no help because they didn’t understand English. Sounded like he was just repeating the same line over and over again like a trained monkey. Ask to speak to a supervisor and she was a little bit more help. I then received a call from someone at this facility. She asked where I was the first two attempts. Really? I told her I was home the entire time and there was no knock on the door, the downstairs doors are not locked, the buzzer works and is loud, too, so there was no way I would have missed a delivery. Unless the driver decided, not surprisingly, he did not want make the trip to see if someone was actually home before posting another notice.
I’m officially done with this place and their irresponsible, disrespectful attitudes, and their overall lack of diligence in doing their jobs. Too bad this place can’t be dismantled and everyone here fired and replaced with people who really need the job and want to work.

Friday 4÷22÷16. They are physically open but clearly the workers are on strike or have just given up on life. The portly guy at the counter pretended to look for my package WITHOUT my tracking number. I guess he thought that he could tell what I ordered by looking at me OR he had no intentions on actually retrieving it.
Me-​but dont u need the number?
Him-*grumble grumble grunt grumble*
Me-​pride wont let u be great so here’s the tracking number
Him-​types «something» into computer & says he cant find it
It ended with him telling me that it MIGHT be available on Monday & me calling him a fat lazy fuck. It would probably take him 3 days to get off his ass & go look for my package.
So I called UPS & someone in a faraway land asked me for the shipper’s phone number & how much I’d paid for my purchase. So many WTFs Hows about calling YOUR driver on YOUR truck since thats who had it last & thats who noted the package as being held at the station… duhhh!
The stupid, it burns!!! Avoid interaction with this place at all costs!
There’s gotta be a better way.

This location does not deliver packages, does not call when they are supposed to, and lie about it all. Have had a number of packages delivered through this center and each time is the exact same story. Claims of attempted deliveries, but no «missed delivery» notices on the door. Each time I have been home at the time of supposed delivery, no one has ever shown as they claim. For my last delivery I left a huge note on the door that I was inside, the door was open and they could leave the package in the foyer or call my cel or just yell inside. I was sitting there waiting, watching out the window. No package. No missed delivery notice. Yet they claim that they attempted delivery. Completely untrue. When I called to complain, I was told they would get back to me in an hour. Never called. When I followed up the following day, I was told that the center had left a note in my file that they had called me back. Complete lie. This center is dishonest, and incompetent. I think they just pretend to deliver so that you then have to go get the package yourself. A very, very bad experience.

horrible! do not send your package through ups especially the ups on 180 canal place in the bronx… the employees are thieves… they stole my nike jordans i won in a raffle and then did not give me any explanation on what happen to my package… the is no customer service what so ever! this place deserve zero stars and to be shut down!

If I could give UPS. A negative stars I would usually when I have packages delivered by them they say they knocked and never do but I usually get on second attempt this time however my 300 dollar Christmas gift for my 9 yr old son was left at random location. Supervisors didn’t care that it was Christmas Eve nor could they explain how my package was left at totally different address. They are irresponsible thieves wish I could chose to go with fed ex for all packages everytime I order something it’s a nightmare from the delivery to dealing with customers service and supervisors no one ever corrects their fuck ups !

1 star… only because I cannot give zero!
This place is a JOKE. I’ve been here twice and both times were unpleasant. Even on the phone, the people from this location come across as very unprofessional, and lacking training and knowledge on what they say. They falsely report speaking to package receivers, and hold packages without an explanation. Worst part is, they always say they will call back with more information and they never do.
Both times I’ve been here, people have looked very angry and disappointed waiting for their packages… oh, and for someone like myself, who is not familiar with the area, this is not a very welcoming location.

If I could give this place no stars, I would. It needs to get shut down and the location should be moved. They need new management and an all-​around revamping. Horrible service and incredibly rude employees and drivers. Gave me the run-​around for a package and ended up sending it back. I wish Amazon would cease using them as a delivery service because they suck.

Their drivers at this location are TERRIBLE! Always having a problem with their package handlers & never seem to get my packages on the first day delivered. I am disgusted by UPS & I wish I didn’t have to deal with them when ordering products online! Poor, poor service!
UPS needs a better way for customers & employees to communicate! The phone number for UPS seems to be a general number that takes calls for all locations! Super frustrating!

They get no stars… horrible customer service. The driver didn’t even attempt to deliver your package. I was home for my deliveries and my bell was never rung. Now my package is being sent back due to poor work ethic by the drivers and the accountability of the wrong doing. They bs their way through oh we care about our customers which is false if you cared then you would address the issue of your driver. It is as if the customers are wrong and their drivers are right. I am a customer service manager and would never allow my customers to feel the way I do at this moment. Anger frustrated and defeated because nothing can be done at this point. So I still have to wait on a product that has been paid for. This location obviously needs to have a visit from a district manager to oversee the daily operations on how customers are being treated. I will never order from a company again that uses UPS as their carrier. FedEx all the way now so that will eliminate my anguish. The only reason they get 1star is because I have to put 1 otherwise they wouldn’t get any.

If you live in this UPS’ area, just use Fed-​Ex. If it’s coming through these guys you’re not getting it. Simple as that. Even if you pay for the MyChoice, they still won’t deliver it. They’ll just automatically mark you as unavailable and return the package to sender. Or steal it. God knows what they’re actually doing with all the time they’re not delivering packages.
If TWC and Rush Hour traffic had a child, and that child grew up to get a PhD in Infurating-​ness, it would still be less frustrating to deal with than this place.

Drove me to drinking.
Worst delivery experiences of my life. Total nightmare. UPS, this office, everyone is completely unhelpful, just reciting the line «Sign up for MyChoice.» (EDIT: When I finally caved to the $ 6 MyChoice fee, they said they actually couldn’t designate a delivery time… aces, UPS… just aces). So on top of paying shipping, I’m supposed to pay extra to have it actually delivered? Seems like «shipping» means «shipping to you» not «shipping to your general city and then holding your package and treating you like garbage.» Living in upper Manhattan, and this is my UPS location? Some hole in BFE on the 4 train? If I had the time to take 4 hours to go pick up my package, I’d have gone to the store.
On top of that, they were supposed to call «within the hour» (according to main UPS number). Call over an hour later, at 5:59p (and they close at 6p, how convenient). Phone rings once so I miss it. Also convenient. I call back within 5 seconds and no response (or any of the next 20 times I call). Hm. They call when I’m BACK on the phone with UPS and hang up as soon as I answer. It’s almost like they don’t want to actually do any work! Naw that can’t be it. I guess people who work at a UPS store ARE pretty smart! No wait. The opposite of that.
I don’t know if I’ve ever been more frustrated in my entire life, and there is no recourse. Nothing to be done. Nobody to account for these multiple failings.
UPS is completely useless. A total scam. USPS or bust.

I bet is full ghetto and lazy young people. reason I said ghetto well I’d the bronx what can you expect, I waited on an Expedite delivery ‘small envelope ’ never arrived I tracked all l day and called customer service ro find out the driver when to wrong adress in were correct adress was clear on package. Called several more times they said I will get a call from customer service so I can pick up at location warehouse, that never happened spoked to 3 different agents and all was just a lie run around. So now my expedite has become a next week delivery or who knows by when will i get it. Will not do business with ups ever again Thanks for. all the headaches is 2015 not 1989 wake up in technology idiots!

This UPS center is just terrible. The hours of operation are 10 am til 6pm, they don’t have a number where the general public can reach them. Hmm I wonder why that is? The worker behind the desk looks and acts as if he’d rather be elsewhere doing something else but then again can’t blame him for that because I didn’t want to be there either. Unfortunately it was the holiday season and the driver helper decided to not deliver my package so my only option was to re route my package to this god forsaken place that is hidden in a discreet area of the Bronx. I will not sign up for UPS my choice because I’ve heard the horror stories of those poor individuals that have paid for that service. Do yourself a favor use FedEx or (USPS they are terrible but not anywhere near incompetent as UPS).

Hard to find location in the Bronx— it’s a trek to get here, and they are only open weekdays. It’s like my packages are held hostage! You’ll probably need to call a cab or walk a few blocks to the subway with your package— would go before it gets dark out– neighborhood is sketchy.
Staff was great the first time I went, though, so one extra star for them– the waiting room is tiny!

What. a. night. mare.
I don’t even know where to begin. This review isn’t about this customer service location specifically, though perhaps it is a review of their drivers? All I know is my package leaves here every morning and returns here every night.
On Tuesday, I saw my package was being delivered two days early. Awesome! I was at work, so I called my roommate. Girl, you home? She was, all day, and was happy to buzz in the UPS delivery folks so I could finally have dressers in my new place and stop storing my unmentionables in shopping bags.
I refreshed the tracking page a few times at work, then saw something startling — a delivery «attempt» had been made. Whhaaaaat?! I texted my roommate — did you go out? She hadn’t. She was still at home, still waiting, and the buzzer had never rung. When I got home that evening, I noticed there was no missed delivery slip. So, that’s weird.
I attempted to chat with UPS online customer service, but that was an unmitigated disaster that mostly wasted my time and distracted me from the Christmas movie I was watching. Oh well, whatever, I can sign up for their stupid account and request a different delivery date. Except, wait, I can’t because I keep getting an error and the chat person is actually just ignoring me when I bring this up! Fantastic.
The following day, as I sat in the lunchroom of a NYC public school, waiting to guest teach, I received a call from a very disgruntled UPS employee who tells me they are trying again today. I mention the fact that nobody actually tried to deliver it the day before, and she said they’d at least leave a missed delivery slip that day (since I wasn’t going to be home).
Of course, when I got home that evening, there was no such slip. I called the general UPS customer service line, and begged them to just deliver it to the UPS store down the street from me. Apparently I need an account to do that. I explained that I was receiving error messages when I attempted to sign up, and this again was just blatantly ignored. I also explained my hesitation to take time off of work to wait for the package, since I didn’t really have faith they’d genuinely try to deliver it.
My guess is they won’t deliver it, and my dressers will either be returned to the store I bought them from (and god only knows what will happen to the money I spent on them at that point), or I’ll call and have them held at the location in the Bronx. You know, that super safe and convenient spot with terrible hours super fucking far from most of the people in a city where no one drives. I shouldn’t have even had them delivered, if I wanted to lug this shit on the subway I could have just GONE TO THE STORE.

I arrived to this UPS location to pickup my package after the delivery service failed to find my apartment. I decided to save myself the headache and went to pickup my package. I arrived and was greeted by a gentleman who helped me out within 5 minutes of my arrival. There were two people behind me who also needed to pickup their packages, so to save time he ran all our tracking codes and gathered them all at once.
I was in and out within 15 minutes. I guess I was just lucky, but regardless, I received good service. Now when it comes to the brown truck delivery service in NYC, I would give them zero stars if possible. There seems to be a huge lack of common sense among delivery personnel in this city, oh well.

UPS refuses to deliver my package outside of regular business hours, you know, the only time I am actually home. I ask how can that be changed? Oh if I pay an extra $ 40 for Premium My Choice membership. I ALREADY PAID FOR THE SHIPPING! WHY ARE YOU GOUGING ME STILL?!
So I call to have my package held. It’s already on its way back to the sender. Nothing more can be done other than to have to sender reship it. Bullshit. It’s on one of their trucks! Call the truck and have them drop off the package at the nearest center to have it sent back so it doesn’t have to travel the country and back. They don’t do that.
Next time I call and have it held at this customer center. Guess when the customer center is open? Only during regular business hours. So now, not only did I pay shipping, but I also paid in wasted time and energy to actually get my package on my own.

The front desk guy, is SLOW and doesn’t really seem to care if there’s a LONG line because he is so dam slow. They need a more efficient way of handling pickups and drop offs or even hire someone to help him!!! I have no choice but to go to this one since the other closest one is on 43^rd St. Maybe I’ll try Fed-​Ex next time. UGH!!!
Still here after 30 minutes and I need to ship something and I’m double parked. There is a lone of 10 customers and he asks services all the pickups first regardless of where you are in line. So now I’m still waiting to ship something and have to wait until he gets all the packages for pickup. UPS you need to have a way better way of doing things it’s freaking 2014 for heaven sakes!!!

This branch of UPS service in my area has been consistent and reliable for the past two years. I stop by the location to pick up missed delivery packages sometimes. The place looks a bit run down and totally understaffed, but the attitude and the patience of the front desk man have always been very pleasant and sincere. One star off for the understaffed situation. Otherwise, this would be an easy 5-​star experience, especially compare to the bad lazy attitude and even slower pace (though well staffed) post office in my ‘hood.