Optical World of Bridgewater Commons

The worst customer service I have ever seen. The first day I went in to order my contacts I had accidentally brought them my glasses prescription. I gave it to them and the woman working at Optical World yelled at me that I gave them the wrong one. When I realized it was the wrong One, I told them I would call my doctors office. Because it was Friday night at 5:30, the woman who worked at Optical World told me that my eye doctor would not be open. I don’t know why she said that, because they were. I called my doctors office and had them fax the prescription over. The woman also told me because it was after business hours on Friday my contacts could not be ordered until Monday. She also asked me if I wanted to order more than what my insurance covered. I inquired about how much each contacts were per box. When they told me $ 70, I told them I could get a better price online. The woman argued with me and told me that there was no way that another company would be able to get me my contacts for a cheaper price. I have had the same prescription for over eight years and I have been ordering them from online at the same place. I don’t know why she argued with me. Once optical world received the fax from my doctors office I asked to look at the prescription. When I looked at it, it looked different than my prescription had been before. I explain to them that my prescription has not changed in a very long time and was confused as to why the doctor had written that prescription. The Woman at optical world explain to me that I doctors will often tell you that your prescription hasn’t changed even if it’s just the slightest change. I thought it was unusual, so I went home and checked my trial pair and realized the doctor actually wrote the wrong prescription. The next morning I called optical world again and told them that my doctor had written the wrong prescription and would be sending over a new prescription. The manager then proceeded to tell me that my contacts were probably already ordered. I explained to him that I ordered them the previous night (Friday) and they told me they would be ordered on Monday morning. He was quick and short with me and did not want to hear me out. When I asked him for his name he told me his name is David and then hung up. I will never be going back and I will continue to discourage people from giving Optical World their business.

Worst experience ever! Terrible sales reps! Been a customer for 10 years and they treated me like shit on the phone when I called and asked a simple question. I spent over $ 800 in designer frames. Called today ²⁄₁₁ @ 12:32pm got a nasty rude customer service agent or who ever she was. Told them I found a frame that I had bought originally from the a“helium Paris” that got broken when I was in a car accident, and the frames are discontinued now, but I found them on Amazon. All I wanted to do was simply have them fit it for the the lenses she said «NO WE DONT DO THAT!» Then she said if they send it out and the lab damages it they are not responsible for It? So are you saying you «YOU CAN SEND IT OUT?» and if it’s damaged I will bare the responsibility? Or are you saying «NO WE DO NO DO THAT???“Are you kidding me? It’s the same fuc&&$@ lenses and frame that they once sold me, only difference is because I’m not spending $ 400+ bucks at their store to buy brand new ones! Well she was a bitch and I will be taking my service to another optician even got nasty with me when I asked for my prescription.

0 stars. This place has terrible customer service. The optometrist was extremely unprofessional and rude. I felt so disrespected that I actually WALKED out of the office while she was complaining to me for not bringing my glasses or contacts. I immediately cancelled my appointment and ended my insurance authorization. As a healthcare professional myself, I ALWAYS put my patients first. I never thought I would meet an HCP that belittled her patients. I admit I was late to the appointment due to uncontrollable circumstances (i.e., traffic) however, there are better ways to communicate to a patient who may be unprepared. For example, I’m sorry you took your time to come to this appointment. Since I do not want to rush and want to provide you with a thorough exam, would you mind if we rescheduled our appointment? If she handled the situation in a more professional manner, I wouldn’t have left. I would never return or recommend this location.

When I entered the store there wasn’t a single person at the multiple empty counters. When someone finally came. She was extremely unclear in her answer to my one question and then stopped halfway to take a call, without any warning. Never coming here again

Horrible place YOU ARE WARNED. They prescribed me a prescription that was so high for me that it was giving me headaches. Went to my original doctor and she said I was wearing double prescription. Wasted fitting fees as well a 6 month supply of contacts. Not the friendliest place either. Sad to say that I didn’t like anything about my experience and would never go here again.

Extremely rude and terrible customer service. These people are money seekers and are not accomodating for multiple mistakes they’ve made. I went for a basic eye exam and the doctor mentioned additional preventative testing which I agreed to since I thought it was included in the exam. Little did I know, this became an «extensive exam» and was much more expensive. I was required to order contacts from them or the copay would be higher (i went through insurance). I was told by the lady who scheduled me that they have «unbeatable contacts lens price here that I wouldn’t be able to get from anywhere else». That was their tactic to get me to make an appointment with them. Their contact prices were actually more than most retailers. After I confronted them they still gave me a hard time and tried to make an excuse regarding the contact prices. The lady Nancy that I spoke to was completely rude and basically said take it or leave it. I will never have my eye exam or purchase contacts from here. They are rude snobby people and they just want your money. They do not know how to talk to customers. If I could, I would not give this place any stars.

I purchased a pair of glasses from Optical World in 2014 and they were great. The sales person spent time with me helping me select a pair of glasses that was right for me. I found the doctor to be very friendly and she she seemed sincerely concerned. I think this store has a good selection of glasses for those who have insurance and those who pay out of pocket.

Horrible customer service. I’ve bought glasses from Optical World (various locations) my entire life, but this location makes clear they only care about your money – absolutely no customer service. Shame. The physician services are good and they have a good (albeit, overpriced) selection.

I’ve used Optical World (OW) for years because Chris Kelly was manager and she was great. Last year I ordered two pairs of glasses and they ran $ 1,800. Wow. I said to myself I can’t afford this anymore. Since then I’ve done research on progressive, high index lenses and discovered that OW charges a significant amount of money for «options» that do not exist. I’ll explain. High Index lenses are all aspherical by design, i.e. this is not an option; however OW charges approximately $ 50 per lense ($ 100 total) for the aspherical «option. They charge for the scratch resistant coating as an «option», and guess what, all high index lenses come with this (i.e. you can’t get this type of lens without a coating). Oh, and sunglasses. OW charges for a polarized «option» an guess what? You got it. Polarization is included in the price for these lenses. These (bogus) options charged by OW significantly increases the price for a lens outrageously. Furthermore I believe that this practice is dishonest.
I subsequently went to Cosco and I found the optical department professional and knowledgeable. Their price for a set (2) lenses of the type described above is $ 160. Further I asked what manufacturer they used and they actually knew! Esler — which manufactures lenses for the brand names such as Veralux. The frames are about $ 60. So I purchased pairs of glasses, one regular and one sunglasses, for a total of less than $ 400! At OW each lens of one pair of glasses would cost $ 350, or $ 700 total.

Was here years ago for myself and just last week for my son. Doctor was extremely friendly and age appropriate and all the staff accommodating. Keep it up.

I bought a pair of Tag Heuer glasses from Optical World a little over a year ago and recently I experienced a problem where the nose piece on the bridge broke off. Tag Heuer offers a 2 year warranty on their glasses and refer you to a retail store to fix the issues. Optical World told me that the glasses were no longer under warranty and that it would cost me $ 100 to get a new bridge.
I called the manufacturer of the glasses and was told it was still under warranty and I just needed to choose a retailer to have them fixed.
End result was that Optical World told me that they NEVER send glasses for warranty repair after a year even if it is a 2 year warranty. Very dissapointing to see that they are not willing to stand behind their customers and the products they sell. They have lost my business!
The manufacturer of the glasses on the other hand has helped me find another retailer who was willing to fix my glasses under warranty!

Chris Kelly the owner was very nice. I had an issue with frames and she was very attentive. She replaced them and extended the warranty.

Really No stars… expensive and terrible customer service. I bought a pair of glasses for over $ 900 and I needed a screw replaced… they charged me $ 10! Then the nose piece fell off the bridge, which requires a placement part. The told me it would be $ 150 for the replacement part, but they needed to call Tag Heuer to confirm the price… no call back. While waiting for the call back, I went online and found the full frames available for $ 219. Every step of the way, they rip the consumer off.
Today I went back to the Bridgewater Mall to pick up my replacement glasses at Lens Crafters. Great slice and the offered to place my existing lenses in the online replacement frames. No charge. Go to Lense Crafters… great customer. Service.
I also noted today that Optical World had a $ 100 off sale today… they should try reasonable customer service. I will never purchase anything from them again. I don’t mind paying for what I want, but I expect good service. Optical World… horrible.