LensCrafters

The actual doctors, who are educated and have been trained in both their field and customer service, are great. It’s just a shame that the hired help at the front desk is disgraceful. Like their doing you a favor doing their job. How many reviews say the same thing yet I go here out of convenience but it might have been the last. Nobody wants to spend their day off being huffed and puffed at by incompetent assistants who are absolutely miserable. They look at you like you have ten heads and don’t want to be there. Once again, a shame Bc the doctors are wonderful, very pleasant and know what they’re doing and talking about. Maybe they should get receptionists who are happy to have a job. I have plenty of friends who just graduated from college and can’t find anything in their field– I’m sure they’d love to take your place with have a smile on their face.
Long story short– go somewhere else

Walked in on a Thursday. I wanted to schedule for that Friday. They wanted to take me right away but I couldn’t. They seemed nice. I told them my insurance and they said great, that they definitely take it.
I go in the next day for my exam and now they don’t take it. I would have to pay out of pocket. I asked, «Why would the girl tell me that you took it yesterday?» And she said, «I don’t know.» Wow, nice communication you guys got here.
I said I need to check other places. Walked out, everything is booked today for weeks at other companies. So I had to go back because I’m practically blind. When I went back they went from 0 to 100 on rudeness. Your goal is to make the customer happy. Definitely not happy.
I’m going through with my exam today but will not be back.

If you have a contact lens problem this is the place to go. They have all lenses in stock and are happy to try on as many different lenses as you need. I needed 9 different lenses to get the one that fit properly.
Their doctors are well qualified and immediately understood my eye issue, corrected detached retina. My eye surgeon may have been the best in NJ but he was not concerned about my adjusting to my new vision.
I have recommended the Bridgewater store to everyone I heard complain about their glasses or lenses, and they all have be so satisfied with the quick appointment and the immediate resolution of their problem. The cost is the same or less for all their services.

I had a decent experience when purchasing my Frame and lens here. The problem came about a few weeks later when my doc adjusted the power on one lens. I walked into the store and was helped out by the retail manager John. I know Lenscrafters have a one month exchange policy no questions asked. I mentioned my need and also told i got my glasses about a month ago. John looked up my records and indicated i was not eligible for any free exchanges and also said he will not be able to just replace one lens but had to do two. I was quoted $ 292 after insurance. Since this came as a shock and thinking maybe this was the norm, i decided to shop around. Among other retailers i called (all of them agreed to just replace one lens per my need), i also ended up calling the Lenscrafters at Watchung. They looked up my records and said, i was eligible for a free exchange and could take care of it for me if i stopped by. I went from almost paying $ 292 to $ 0. This is a critical error on the bridgewater managers part which is extremely inexcusable. $ 292 is not cheap. I was super impressed by the care given to me and others (i watched while i waited for my lens) at the Watchung branch. I will go there for my future needs.

I have to agree with other ratings. They plain stink. I’ve used them out of convenience a couple times and I’m ALWAYS disappointed. Go somewhere else!

Gave me an okay discount on my new frames. Was told to come back in two hours. Came back in 3 hours and they still weren’t done. While picking out frames I waited 25mins before anyone helped me. Mind you there was only one other person in the store and 5 employees chitchatting away. I’m disappointed with the service. If I’m spending $ 500 on glasses I don’t want to be waiting around all day for the people to get their act together. Also, the guy doing the inspection on my glasses told me that I was the second set of glasses bought today. Super slow. Also, they yell across the store to each other and to customers. And don’t have a real customer service look. They have the gum smacking «jersey girl» look and the attitude to go with it.

My wife and I went there Apr.2014 to have (4) pair of Px Progressive glasses filled. (2 pair each-​regular and sun). We both selected frames and were measured accordingly.
My wife’s glasses were done in 2 ½ weeks time. Her standard glasses were incorrectly fit and measured thus couldn’t see out of them. Had to re-​measure and send back to lab to start over. Sunglasses were ok.
Now for me… My glasses took 3 weeks to make whereas I also couldn’t see out of them. They then told me they made a mistake and the frames would not allow for proper field of vision so had to reselect another frame and start over. Another 3 weeks. As for my sunglasses, they called after 4 weeks to say they also needed a special lab and that it would take another 2 weeks. So didn’t have them for a trip. A $ 50 credit was offered for my inconvenience. 3 weeks later the glasses arrive.
We spent $ 2000.00 for (4) pair of glasses, with a full year warranty,. Scratch, breakage, whatever. Just last week (Mar. 2015) go back with my sunglasses broken and they tell me that the purchase date was in 2014 and that they are NOT under warranty regardless of month of purchase. They also told me that I needed to bring a piece of the broken glasses with me for proof. Really???
The lack of accountability and sheer lack of management & profession is appalling.
Buyer beware!!! Do NOT GO TO THIS STORE.
In fact suggest to not go to and LC store. This store and it’s management team are a total JOKE!

No complaints with the eye exam; it was prompt and courteous. The problem is with the sales team.
Two major issues: the sales staff is not very knowledgeable AND the pricing is borderline scam.
First, when a customer asks about different options or alternatives about insurance discounts, it’s not a good idea to insinuate that he/​she is trying to commit insurance fraud.
Second, I admit it was my mistake for relying on a national chain to price their glasses relatively competitively. Even with my insurance discounts, I ended up paying not 2x, not 3x, but close to 5x what I would have paid at Costco without any insurance discount!
Will never trust this place again for any purchase. Just eye exam in this place going forward.

Must better than expected!
Yes, it took 4 hours– but the staff was great & the price wasn’t THAT high considering the turn around time.
Dr. Paul did the exam & was very nice. My son has special needs too, and that didn’t phase him.
Staff was helpful & not pushy. Selection was decent.
Paid $ 100 for exam & $ 200 for basic glasses. Not bad. Would recommend.

I just got glasses for the first time the other day from here. Great selection, many to choose from, I found a great pair that I really like, was able to pick up my prescription the very next day. But I am writing this because I am really bothered with their customer service at this location.
Not only does their service need work, the employees that I dealt with were rude and non approachable. I work as a customer service rep, when someone comes up to your desk or into your store, you greet them and ask if there’s anything you can do to help that person. I walked in and started trying on glasses, which I expected to do on my own, but having someone approach me and help me as a first time glasses buyer would have been appreciated. What bothered me was people who came into the store after me were approached and I felt ignored. After deciding on the pair I wanted, I felt like I was annoying the employee by telling them I was ready to buy and fill my prescription. I kept getting «hold on a sec», «hey Nicole, can you help her?», «hey, Lisa, she’s got a question.» I felt like I kept being pawned off onto different people and none of them wanted to take care of me. I was helping them make a sale here!
So the next day when I came to pick up my glasses, I simply went to the desk and told them I was here to pick up. They said okay hold on, the girl who’s on the phone will assist you. No problem waiting but when she got off the phone she went over to sit and assist another customer. Feeling ignored twice is not acceptable. What should have been an easy process took a lot longer than expected. Again I love my glasses and I sure hope I don’t break them because I honestly don’t want to even come
Back here for service if I don’t have to.

This is regarding the Bridgewater, NJ branch of Lenscrafters. I went for my eye checkup on ¹²⁄₂₉ and subsequently ordered my glasses. Its going to be close to 2 months, i still have not received my prescription glasses. This is the most horrifying experience ever for me. Hope you take some action. Very disappointing.

Get a Seeing Eye Dog — Instead of Doing a ‘Deal’ at this Place.
After many years this so-​called business was bought, probably swindled from the original owners by some third world operation.
They lie and connive at every turn.
Believe nothing. It’s a disreputable scam.
Like dealing with crooks at a street bazaar.

Not the same level as other Lenscrafters. My pair came in more than a week later than originally promised, and they were all done wrong. One side of lens came off and the sun glasses company logo was cut out by the lab. Although they offered $ 50 store credit but totally unhappy with my experience at this location. I ended up canceling my order, and now I have to wait for my EyeMed insurance record to be straightened out.

I have gone here every year since I’ve moved into the area, and I have to say that the service and selection are great. They have an eye doctor in the back and they help you select what you need up front.
My wife needs glasses and contacts and you can order everything you need here and they are quite helpful and nice.
The only minus against them is their prices are high. This is a national chain and you will pay for it all.