Sprint Store

This location continues to blow me away with their outstanding customer service! I started my Sprint journey at a reseller and the service was just ordinary. I came to this location for my first upgrade and now again for my 2^nd. Brandon and Luis are so helpful and know their product knowledge! I came in for my upgrade yesterday and they noticed that my husband and I had an older (more expensive) plan and showed me options to lower my bill. I was able to add a tablet to our family plan and my bill changed by $ 5! $ 5 for a tablet, my upgrade and the same unlimited data and text plan! They even went the extra mile to show me my bill breakdown so I would understand exactly what Im paying for monthly. There are activation fees when you upgrade your device, Brandon and Luis made sure I was informed and knew about every fee instead of letting me figure it out for my self when my next bill comes around. Most sales people would take advantage of the fact that we were cluelessly paying more monthly but these guys are so honest and lay out all of your options so you can make your own decision and not feel pressured to make changes. Do yourself a favor and pay them a visit if you are local to the area! You wont be dissapointed!

Where’s the ZERO star feature??? I could write a book. In the 10 years I’ve been a Sprint customer, there have been VERY few times I’ve had an even halfway decent experience with this Sprint Store — and, why if it has 2 Stars average, is the owner doing NOTHING about it??? Wake up man. One time, the reps at this store have locked me into a 2 year contract JUST BECAUSE I was given a deal on a phone charger!!! I was told that speakers were «free» and that I could get 2 «free» mini tablets. Turns out they aren’t «FREE» at all and that I had to pay monthly for these devices. I returned the Speaker AND the tablets. Another employee there believes that my intials were forged in order to make that deal go through. I’m pretty sure I have legal rights but, these big companies know something and prey upon something — they know we don’t have the TIME to deal with it. I want as many people to know how horrible this Store is, to try to save the next person from this happening.

Brandon Murdock, Sales Manager, gave me the best customer service I have ever received in a wireless store. I have been with Verizon since it opened, 20 years. I stopped in at Sprint because I really felt overcharged by Verizon. Brandon’s knowledge was amazing. He took his time (even with it being right before closing) with us. He set me up beautifully, saving me $ 60.00 a month, a new iPhone 6 and Samsung 6, accessories, twice the GBs, and only $ 12.50 out the door. I am so happy with the service we received from Brandon Murdock. I highly recommend him for Sprint Employee of the Year!

Horrible service. The one dude who helped us was playing on his phone and when we asked questions he gave us quick answers not even relevant to what we asked. I know all he wanted to do was go back to playing his game on his phone. And once we left due to the horrible service he picked up his game and started playing again and he’s a lead!!!
DONT GO TO THIS ONE

This store and it’s employees are a worthless! I do all my business online now because I’m sick of employees who who blame company policy on why they can’t help and ability why they can’t price match. Any accessories you want are always better priced online as well!

I like this Store. I went to another Store that couldn’t assist me with my phone not compatible to my new car for Bluetooth access. Came to this store and Brandon, Luis and Marcus did an outstanding job in both making an exception and explained everything in details to me. I was actually considering to switch over to Verizon after being a customer over a decade with 5 lines due to the bad experience I had with the other store. But Ericka, the Supervisor from the Customer Care and these guys gave me a whole different perspective. It’s sad that service can be so inconsistent from store to store, yet the same organization.

WORST SERVICE EVER!!! This place has gone down hill so much. I came here 4 years ago, minimal wait, great service, friendly sprint reps. However, the last 3 times i went there in the past 3 months. Horrible service!!! The staff is so rude, pushy, and condescending. They are very dishonest about promotions and services. Bunch a swindlers with bad attitudes. Never going back here again. Almost made me wanna switch from sprint, which I’ve been with for about 12 years. Sprint really needs to improve there sales rep team in orange county.

I was very disappointed in the lack of service at this Sprint store. First, there is no clear check in area so my mother and I wandered around a bit until I accosted a salesperson (who was in the middle of helping someone else) and asked her where we signed in. She said she would take my name. I don’t like interrupting when there are other customers but at no point did a sales person make eye contact with either my mother or I or ask if we needed assistance, although several walked by us several times. If I hadn’t interrupted, we would have ended up waiting even longer than the 50 minutes we waited to get helped.
This is probably not their fault but there were also only three basic phones available in the store and two of them were hidden under glass we could not feel or test them. When we were finally helped, the sales person recommended a particular phone but Sprint had changed it’s policy so it would have cost $ 99 for a basic feature phone instead of discounted with a 2 year contract. The sales person said that in order to get better deals we would have to go online. Thanks, I could have done that and not waited for 50 minutes.
If they had had all three phones available for testing, I probably could have just skipped the line and ordered a phone online but the entire system is set up for inefficiency.
Lastly, the phone they did recommend we purchase had HORRIBLE reviews, so I’m probably going to have to order a different phone sight unseen.

This place was of NO USE! Basically, I was charged all these ridiculous fees because I’d they’re stupid mistakes! Then they make me call customer service through my phone. And that’s where the real fun began because u went through 5 different people, 2 ½ hours later, and I got all of my fees resolved! I went in to explain to them what had just happened about the waiting and they said it’s normal to wait that long! Normal to wait 2 ½ hours just to just some fees resolved!!! DON’T GO TO THIS VERIZON STORE IF YOU NEED HELP! THEY DON’T CARE ABOUT YOU! And on a side not, I’ve been with Verizon for 11 years and I’ve never had this terrible of customer service.

Most people rate this place low. I can understand. Walking in and only seeing about three available people to help you but they are already with customers can be frustrating. Have to remember if all those reps are setting up phones for people it can take at least 20 to 30 minutes. They try to provide uninterrupted service while helping you. All in all once you are helped it is a great experience. Both my wife and I got 4 total new smartphones added to our plan. The whole process was easy and great. Granted it took about 30 minutes but it was worth it. Nothing is going to fast with such a process. Anyways, we were helped by Maura and she was great. Great smile and friendly service. She is quick and gets the job done. I would recommend but I know others would disagree. Just make sure to go in before it gets busy. Recommend calling in before going just to see how long the wait will be.

First, let me point out I am that former employee that Jimmy was talking about and anyone who has worked with me at that store would know I’ve always taken pride in my service as a rep there. Now, I may not agree with all the policies or procedures Sprint had at times, but Jimmy’s review compelled me to write back. Not to him, but to everyone else on Unilocal who would see his review…
I remember Jimmy and it’s been a couple years, but unlike most telecom business, I remember my customers and the phones they had. Jimmy did have an HTC Evo 3D. What he forgot to tell you that when he first came in with the phone the housing on the phone was falling apart. I recognize Jimmy because I believed him to be Japanese, with his last name and all. And I being part Japanese too, Hapa brothers i thought we were, I thought we could build a rapport from that. He came in with his reg T shirt and basketball shorts on. He looked more like a senior year college student. The reason why i mention that is because he came in with basketball shorts and a t shirt every time. This is all assumption. the fact is he came in with a smartphone with broken housing. Now i explained to him that it was not repairable. He told me he was having problems with memory and the functionality of android. Like most android users who’ve researched on google would know, android wasn’t the most stable of all operation systems. I didn’t want to get too into it, but i explained a couple thing of why his phone could be acting up (freezing, force close, shut off). Perhaps it was all the memory being used up causing the phone to slow down. Maybe the bad battery I suggested, which he didn’t have a problem with until his 5^th exchange. I’M SURE IT HAD NOTHING TO DO WITH THE PARTIALLY RIPPED APART HOUSING. I let him know i could not replace it at the time. He also did not have insurance and at the time Sprint does not cover something like broken housing to get another phone. So I did the man a favor. I said, Jimmy, why don’t you come back in a couple of days and I’ll see what I can do. I promptly, against all rules and regulations, putting my ass on the line, I decided to add insurance for the time being and replace his phone by ordering it. So now I can lose my job for just helping this guy out. He gets his phone replaced, no thank you, and walks out a couple of days later. Now, during replacement, we use the same battery that was used with the old phone because if the replacement reason does not involve a battery, we use the same because there was no complaint. He claims he had three batteries, and I did exchange his phone 6 times, at least. Now any rep in any store, in any company, would tell you the odds of having 6 different phone replacements with the combination of 3 different batteries, as Jimmy claims, not all the phones could be bad. Arrogant? No. Explained every reason of how, what, and why, and any option you had available was too much to take in? maybe. I even let you know that an upgrade was soon available. You turned it down. You kept coming in to exchange a phone. I’d order it every time. why? cause you chose to deal with me and not everyone else. Because I did you that favor that nobody in that store would have done because there was no SALE in it. Then you choose to blame me and call me arrogant? Galaxy note 3? how many years is that phone from an htc Evo 3D??? If you could afford different batteries (3) then you’d know that they cost $ 54 from a sprint store. Ebay with an after market, 3^rd party battery, maybe $ 15 bucks. Which ones did you have. Aftermarkets are not OEM. They are not the original batteries found in HTC 3Ds. ARe you talking about the batteries i gave to you for free instead of selling them to you for $ 54? I think I’m done venting. Thanks Jimmy. And yes, it is 4am as i type this. Thank you for being that customer that all retail sales associates imagine when they don’t want to help anyone because there is not sale in it…

I’d like to personally thank Tony, Ahmad and Jorge for their great service. I was able to receive my brand new iPhone, back up my old one and update the new phone all in one visit. I’ve been a Sprint customer for over 8 year and will continue to love them and their service especially at this location.

This store has replaced management staff at least three times in the last two years and continues to have customer service issues. We will never use this store again. We went in to replace a broken phone and to see what could be done to lower the monthly cell and internet costs. We were informed by the Asst Mgr that bundling services would lower the bill. It did not. Our bill increased and we ended up owing over $ 1,000 for early termination fees and monthly costs. Almost six months later, after many hours on the phone with Sprint Customer Service and assorted Sprint Managers has this mess been close to resolved. Never again.

Me and my Father went into the Sprint Store on 2515 E Imperial Hwy Ste C in Brea, CA around 730pm tonight (Friday) 06/​13/​2014. Now at this Location there is no greeter station set up like the at the other Stores but we were greeted by one Sales Rep. with hi. Now in this Store there were 4 Sales Reps on the floor 2 were helping customers and the other two were on their computers and never moved. It’s now about 7:50 and other Sales Rep. comes out from the back gets on his computer and says nothing to us to0… now keep in mind this store closes at 8pm so now I’m very upset! and left the store. I then went to Twitter to voice my word which my user name is @paulscott32. What makes this so much more upsetting is I worked for Sprint from 2003 – 2008 so I know the Sprint Customer service way and the Reps get paid on that. This has put a bad taste in my mouth 100%

Omg. The wait. The staff talks incessantly to the customers they’re [slowly] helping while ignoring those in line for hours. Super weird.

I went to T-​Mobile and received better customer service and prices!!! Read the reviews, the majority of people cannot be wrong! Do your research before committing… I didn’t and had to pay the ETF, which I was more than happy to do to get rid of Sprint once and for all! Did you know you can’t view the numbers you text on your Bill without submitting a notarized request! Unbelievable…

I’ve been here for a while and I have workers that help me better than others. The corporate of Sprint is very unhelpful because they say to go to the store and that they can help me but they have to get it cleared with corporate which are trying every possible way to not deal with some of the problems. For example I had a Sprint HTC EVO 3D phone that i had to get replaced 6 times in the last 7 weeks. It would fall apart on me within 3 days, freeze, not turn on, shut off, etc… I dont think HTC check there phones they send out.
However it isnt the Sprint store problem because they get it mailed to them. I had a guy Pablo at the sprint store, he seemed very arrogant who thought he knew everything, tried to blamed my phone from not working on the battery that I had, which was false because I had 3 different batteries and it didnt work on all of them. That guy Pablo gets a 1 star or 0 star from me.
Then I got helped out by Art, he gets a 5 star. Very polite and understanding. He helped me get through this tough time with my phone. Then he helped me with the process of upgrading to my Samsung galaxy note 3 which is an AMAZING phone by the way! Art was very helpful and he told me if I have any questions to go call him anytime.
Some of the guys there try to see if they can fix your phone but if your phone doesnt work then it doesnt work. Trying to turn it off and on will not fix it for a long time use. But Art understnad that your phone is part of your life. You rely heavily on your phone and it is very important to have a phone that you can rely on.

My blackberry finally died and I had to get a new phone. How unfortunate that it couldn’t have happened 2 months later when my contract would expire and I could switch to AT&T or Verizon.
Paul Kunal sold me on an iphone5 and while he was updating my contract he asked if I qualified for any discounts. I mentioned I should have a discount through the company I work for and he confirmed that I did. Well, wouldn’t you know that same day I get a notice that I have to reapply for the discount to confirm the eligibility. Thanks for the added work Paul Kunal… I’m already swamped with a 40 hour work week, a household to take care of and studies for an anatomy practicum… now I have extra work to do… and for what?! So SPRINT can try and take back the 10% discount I have. I already pay $ 90 a month!!!
Thanks to you, Paul Kunal, and your efforts… I am NOT extending my contract any further. I’ve been with SPRINT for 10 years and I can’t wait to give another company my business.
BTW…your service is horrible near the Brea Community Center. Everyday I spend 2 hours there and I get close to no service. Thanks for that!

Great service. They connected my phone.

I’ve been a customer for 8 years, but I always handle my account through phone reps, I usually only come to the store to upgrade to a new phone or for mechanical problems.
So, this review only reflects the actual Retail store and *NOT* the company/​services/​polices as a whole.
There was usually an associate by the name of Brian that always helped me out here, very friendly and knowledgeable about products and services/​policies. When I came here for the launch of the Epic, I was helped and educated how to use an Android phone well.
For the most part, walking into this actual retail store is like a craps shoot. Some days you get the really good service, some days you get almost none and have to do everything yourself. If it’s remotely busy you may have to sign-​in on a sheet and wait to be helped.
My friend is looking to change her carrier, and we walked into this store yesterday so she could get more info, having visited a Verizon kiosk earlier that day. After going on and on about how great the company is, I was a bit embarrassed that we received less than enthusiastic service when I mentioned she was looking to switch carriers. The moment someone says they’re looking to switch carriers, I’d expect the biggest game face and smiles and eye contact and enthusiasm for a new potential customer. Nope. Lots of dead silences until we had questions.
All the other associates were just hanging out, and she wasn’t even asked any questions about what she was looking for or plans she needed, my friend is painfully shy so I prodded them to give her more info. I had to ASK them for a pamphlet. This is a major sign of bad show in my guest experience book. When I brought my brother 3 years ago, it was the opposite, an associate walked us around, showed and demo’d phones, and gave several flyers. My friend was not really impressed, and it’s a shame because she could have been a potential customer. The company still produces great phones and has unbeatable plans, very valuable for your money; but geeze, I’d rather recommend signing up through Best Buy if the service stays this way.