Picture People

Went there this last weekend to get fathers day pictures taken and as usual they have over booked appointments and we end up standing around waiting for them to call us, mean time the boys get restless and when its our turn to take the pictures the children are over it and want nothing to do with it. So frustrating as i booked ahead of time and still have to wait about 30 min after checking in and then to have to wait to view pictures is horrible. I had to leave without viewing my pictures as my 2 yr old and 8 month old were over it and could not sit in there any longer.

PP needs better organization. The employees are running around and wait times can be long. The photography is ok, not very imaginative or creative but for the basics it is fine.
Our order was misprinted but here is the best part. I went back a few days later and Aaron was extremely attentive and helpful! We all make mistakes but it is how they are handled that makes the difference. Thank you Aaron for your professionalism.

We went in because they were offering a free photo-​session (aka no «sitting fee»). Let’s just say you get what you pay for.
The session: We are not an easy family to photograph with 2 children under two. Getting everyone to stay placed in their position and look in the same direction is considered a photo success for us. For that reason, we requested to only use two backdrops rather than the 4 they offered.
What I liked:
1. Super cheap ($ 18 for one sheet of pics) compared with the other photography place in the brea mall.
2. We asked our photographer to retry a pose after she had completed the session, and at least she gave it a shot again.
What I didn’t like:
1. The photographer did not seem to have much experience photographing young children. She wasnt really doing anything to make them laugh or to get their attention. Later in the session, we noticed some toy props and asked her if she could use those to get the kids attention. She responded «yes, that always works.» (Then why did we have to suggest it toward the end of the session?)
2. We requested to only use two backdrops as opposed to the 4 offered so that more shots could be taken per pose (to help increase the chance of a good shot). She still rushed is through it.
3. When we were shown our photo options, there was no editing done to hide the not so cute blanket that our baby was photographed on. I could make pics look nicer on my iPhone.
Unfortunately, none of the pictures turned our nicely for us. We left with no photos.
The photos on display are of a much better quality than the kind actually taken.

Amazing customer service a S/​O to Cassidy. We love our photos and the patience you had with is today. A very special celebration and you brought it to life.

Unbelievably long wait even with an appointment, not enough workers to accommodate the customers. At least 6 different families just standing around waiting to be helped. Not enough seats or a waiting room to accommodate frustrated guests or large enough space to entertain loose kids/​crying babies. The photographer is also running back and forth to the front desk checking people in, pulling and also showing pics. Although everyone that interacted with us was nice, the place definitely needs help and more organization because 1 nice person in the midst of the chaos is not enough to keep customers coming back.
Pack your patience and fake that picture perfect smile here! Especially on a weekend…

Unfortunately, i can’t give thus location any stars. But for Unilocal purposes, I’ll give them one. My family and I went to take pictures for a mother’s day gift and we were all sadly disappointed. We had a large group so we got there early. They started to take pictures for us. Which was nice. Then they told us to come out and wait for the rest of the party while they took pictures for someone else. Our appointment was at 630. We waited an hour before we got back in. The photographer, did her best. But was visibly shaken by the large group. She didn’t attempt to take lots of shots, she just would take one, and keep going. Which resulted with us only liking a few of our pictures. When, we asked if we could do one family picture over, the lady told us is was not possible. Because our appointment was over. Okay fine. We sat there for 20 mins looking at pictures, finally the sales agent said to us, with an attitude, «you guys can just get a cd for 75 dollars, since you can’t decide.» At that point, we were over it and said that was fine. She did not say thank you, we gave her our money, she got the cd and walked away. Overall, we had a bad experience. And I would never go back.

Justine was our photographer and she was AMAZING! we came in for some couples/​engagement/​save the date pictures and i seriously could not be happier with them. She was awesome and patient especially when i couldnt stop laughing during one of the poses.
We will be making all of our future appointments with her!

I am very happy with the experience and the pictures. I’m very excited to say that the manager Juliana was super helpful and very accommodating. She came in to help with a couple specific shots. She did a great job. I was also very happy with the photographer. I’m sorry I don’t recall her name. But will fix the post later. Great prices and pics.

Not worth the time, energy or money. The lady that took our pictures did an ok job, some very cute ones others alright. My main complaint is with the lady that showed us the pictures. She didn’t care how much we were spending and we intended to spend a lot, but when it came down to it her customer service skills were lacking rude and very unprofessional. We would have spent more but decided to just get the Easter special. Also right outside the entrance there is a sign that says free 8 by 10 with appointment which we had. The girl said that is only a raffle and they don’t do that. If they really don’t do that then that’s false advertising. Nowhere on the sign does it say it’s a raffle. Very deceiving. This place just wants your money and you only get 30 pictures on your cd not all the pictures. $ 150 for 30 pics??? Outrageous!

I use to love this place. I came here all the time before I stopped cuz I had so many pictures and nowhere to put them. Decided I need new pics so made an appt worst experience ever. The guy who took the pics sucked customer service is horrible. We sat to pick a photo and were told they are printing now 20 min later they came out said printer was out of paper would only be a few min then 10 min later realize the printers down once all was said and done they finally 3 hours total time they gave us our pics and 2 extra 8×10 to makeup for the printer issue. We will never come back to this location. Then I get home to realize I’m missing 9 4×6 prints

I had a great experience at this location. Took my 5 month old son to take pictures today. We went in on Friday at 4 pm, (though our appointment was at 4:20). We made the appointment earlier in the morning. There was a wait of about 10 minutes until we went into a room for the photo shoot. Our photographer was OLINA. SHE WAS FANTASTIC!!! She was very patient with our son, who was at times uncooperative. She also suggested to do a bath scene with rubber duckie props that came out great. I appreciated her patience and suggestions. I suggest going on weekdays, cause the weekends are super busy.

I was coming here because it’s cheap and that allowed me to do pictures of my kids 6x a year, but the picture quality is so, so bad. These «photographers» are not really photographers and rely on a really bad photo editing software to fit their mistakes. The pictures are almost always overexposed, off center, etc. I’ve had sessions where the prints came out so bad I never even did anything with them, they are sitting in the closet. WASTE of money, even if I only spend $ 16! Like others have said the wait time is HORRIBLE, they overbook all the time. It takes FOREVER to get your prints. With young kids, that just doesn’t fly.
I found a local PROFESSIONAL photographer that charges $ 150 and we do that 2x a year now. SUCH a better investment and I am so proud to hang her photos on my walls.
Photography is an investment. Especially with kids, they grow so fast. Don’t waste your time and money here, do it RIGHT!

Dont bother making an appointment ours was at 2 and we are still here waiting. besides the camera guy being awesome and good with my kid. The service sucks ! They take for ever doing what ever the hell they are doing in the back. Honestly your better off taking picture at your home and print them out at your local Walgreens haha

I would give 5 stars for ALICIA alone. She was awesome as a photographer. She was extremely patient with my 2 & 3 year olds & my twin 8 year old nieces. Alicia is a great people-​person and she is wonderful with kids of all ages. She was the only reason why I would give them 4 stars for my latest appointment.
Our appointment tonight was at 6:20pm, but we weren’t seen until after 7pm. We left to eat dinner, came back to view our pictures & had to wait another 30 minutes. When we finally got to see our pictures, Elizabeth tried to rush us to choose a package to order.
If it weren’t for ALICIA, I would probably give just one star like everyone else. Don’t think I will be back to this Picture People even though I am a member.

Please note that in my frustration with this company, I have emailed them, and this is what I said:
Let me start off by saying that I bought a LivingSocial deal for $ 22. I was so excited, I bought 2 deals, (one photoshoot for each of my children).
I scheduled the appointment for 5:20pm in Brea. My family and I arrived early, 5:00pm, and decided to check in, since we were there already. The Picture People associate said that there were 8 parties ahead of us. Before I could ask how long it could be a customer standing next to me said, «That’s going to be like an hour of waiting.» Sure enough, at 6:20pm, we were called in to take pictures. What was the purpose of making an appointment if it is not even considered? I made an appointment online, and even received a return call confirming my appointment. All that to find out it didn’t even matter. Fast forward 3.5 hours later, when the whole mall was closed, after waiting, taking pictures, waiting, looking at pictures, waiting, and receiving the final product: my kids were tired after doing the grueling task of having a lightbulb flash in their face for 5 minutes, and it was past their bedtime.
I took my daughter’s pictures last year at a different Picture People location, and I had problems last year, too (printer issues). I don’t know why I allowed myself and my kids to go through such a bad experience again. I must be a glutton for punishment.
Needless to say, I have asked for a refund on the 2^nd Living Social item I purchased. Shame on me if I allow myself to go through this whole fiasco for a third time.
As my family waited and waited, I contemplated on all the things that were ineffective/​inefficient of the business. It wasn’t one particular person (although the customer service is NOT the greatest), it is the process that the company allows customers to endure.
Ineffectiveness:
–Walk-​ins were not turned away, and those who had apptmts did not receive any precedence
–Not enough printers, or associates working on printing
–Too many appointments per time slot
–Provide the same computer capabilities on all computers. We were seated at a computer that did not allow us to see certain things (like color accent). Every time we wanted to see something (like all thumbnails on one screen), it was only allowed on a computer that was already taken.
NEVER AGAIN.

I called and left several messages to make an appointment for family photo session with our dog. I never got any responses so I had to go to the store and made an appointment face to face. Bad bad bad impression of business! I had already purchased groupon so I figured I would give it a try anyway…
We waited 20 – 30 min for our turn which we expected. Alice, our photographer was so friendly and patient with out dog and kids. She knew exactly how to make my kids smile. Kids had so much fun and she did great job capturing the beautiful moments. We were all happy as we left the mall.
Because of not returning my calls, I can’t give 5 stars. But I would be happy to give our photographer 5+ stars.

Our appointment was 15 minutes late even though we got there early but other than that we had a great experience. We love how our daughters pictures came out.

Waited 3 hours for our prints.
When we asked what was taking so long staff was very rude.
Manager came out to help ring customers up and went on long tangents about credit cards and his life experiences. All while we waited on line for him to finish so we could leave.
If you want to waste your weekend for sub par pictures this is the place to go!

I have never in my life had to complain or feel the need to complain to a business, let alone contact corporate, their lack of professionalism in astounding. The staff there made our family of 5 feel unwelcomed. We took time
off work, spent a good amount of time getting ready and had spent time and money with their matching outfits.
Our son was turning 1, this should have been a happy experience and they ruined our day. My wife was on a verge of tears .
Not only did we wait over an hour. We had made an appointment several days before. NO other family was there waiting to be photographed. Their manager kept telling us she was on her lunch, even after close to an hour, when my wife asked «Jordan «the manager was on the phone in their room where they develop film. Again, her response was that «she was on her lunch»
They did not show any remorse or empathy to my family or my children, they clearly did not want to serve us. It was very hurtful to see no one was waiting and that they seemed to be deliberately trying to take their time and avoid taking our photographs.
We will never go here again, it is very disappointing.

Pros:
They took in a walk-​in — us.
The photographer was friendly, patient, and able to make my child smile.
The photographs came out good.
Cons:
The employee who greeted us rushed absolutely everything in the beginning.
The employee who showed and sold us our photographs rushed absolutely everything.
(I understand that it is a Saturday, and it is busy… but this is not something you rush.)
I signed up for their membership, because I do like the way my child’s photographs turned out. So… we will see how they do in the future.