Verlo Mattress Factory

VERLO MATTRESS IS A SHAM. We purchased a King Firm mattress of $ 5000 to have it sag in the middle within one month. They came picked it up and repaired it only to have the same problem within several months.
The manager Randon and his delivery Ruben missed our appointment with no call no show 5÷21÷2016 and showed up today refusing to do the repair with the warranty period.
Randon gave me excuses that he couldn’t accept the mattress for repair as per our conversation and the delivery crew left.
They have no word no warranty and I had to call operate 1800Verlo I am awaiting to hear back from Josh.
We have had severe back pain and discomfort from owning this $ 5000 King Firm mattress. Horrible experience and no warranty be warned. There are real stores that have a reputation in our community.

I wouldn’t buy a dog bed from them. Quoted 2 week delivery. Called to confirm a few days ahead and they confirmed. I took my old bed apart and put it outside the night before. They never showed. I called and they told me another week. Delivered the wrong mattress. I just kept it. Delivery kids didn’t know how to attach headboard

My husband and I have all Verlo mattress in our house and recently bought our toddler his first big boy bed here as well. We love verlo ! Not only are all our beds amazingly comfy but at verlo Iam able to find all the high quality organic and natural bedding materials I prefer ! Knowing my son isn’t sleeping on a mattress drenched in flame retardants is a great feeling. They have natural latex foam, organic pillows, wool mattress protectors, cashmere covers. Ect. And because they hand craft them you can customize your mattress! I highly recommend this place to anyone looking for a great night sleep.

Product Warranty doesn’t live up to the promise. I purchased one of the first memory foam (with latex) mattress around 7 years ago. My warranty states 10 years for structural loss. After about 6.5 yeas my hips started to hurt when I would get up. After researching online the issues other people have with memory foam, this clearly is a common issue. The foam starts to compress and not return its original shape. Also, there is a lack of air and you get really HOT in the summer.
When I contacted them they were quick to state there was a 10 year warranty on the wear and tear but my issue didn’t apply. I was trying to contact the Longmont warehouse for further follow up but never heard back.
Would I go back to Verlo for another mattress, probably not. I really thought my cool memory foam would really last 10 years but only got 6.5 years out of it.
Everyone always seems happy to sell you a mattress but when it comes to following up with a warranty, for get it.

These folks are terrific! They understand what «customer service» actually means! First of all, I love my new mattress! I haven’t slept this well in years! It has a nice, soft pillowtop which is backed up by a firmer material for support. I came close to buying a Sealy or Temperpedic but I’m glad I didn’t because Verlo’s bed was actually cheaper and far superior in quality to the mass-​produced mattress/​box springs available in stores. Verlo will custom build a bed to your specifications which Sealy and the others can’t do. Everyone I spoke with at Verlo was courteous and knowledgeable.
Verlo sent two guys to deliver it to me in Denver and they were right on time, courteous, helpful AND they even took their shoes off at my door. (Some companies send just one delivery guy to save money which can result in damage to your home as the guy wrestles the furniture or appliance around by himself.) Don’t waste your time and money with the other «name brand» bed companies and go to Verlo instead. Thanks again Verlo for my comfy new bed and for your great customer service!

This place has the potential to provide you a nice quality mattress, but the service is inconsistent and the store has been disorganized and dirty each of three times I visited. On one occasion, a male salesman greeted me with bare feet and was entirely unprofessional. On another visit, I received help from a female associate and she was very nice and helpful, however based on follow up, left something to be desired.

My family has used verlo mattress for more than 10 years. Now, when I needed a mattress and started looking around, I went to all the places to see how much I can save and was suckered in with all the adds in the papers. After hitting my head against the wall, my aunt went to her mattress store, VERLO MATTRESS FACTORY, and came back to me with a mattress custom fitted to me and my back issues and most importantly within my budget. I had a small issue with the mattress. Randon and his team handled the issue and made satisfied all our needs. Kudos to your staff especially the delivery guys. They’re awesome and friendly. Thanks again and see you all in 10 years again. :) Maher and Malik family

Overall entirely unimpressed with the Verlo Mattress Company.
My bed has not been comfortable since Day 1. When they sell you a bed they will tell you that you can make adjustments to it for one year free of charge. «No problems. We will even come and pick it up for you». As with all things the devil is in the details. They won’t charge me to open the mattress and add foam or remove it. However there is a $ 90 transport fee every time I do it, if i don’t have a truck to transport it to longmont.
I wanted to buy local but my experience was not the best.