Survey Gizmo

We lost valuable data due to this company. I have worked in research for 20 plus years and we have been using SG for about 4 years so I speak from experience. We paid for a an SG programmer to do all the work in setting up our survey. She created custom tables that were so confusing that the data were not collected even though we had summary reports that showed the data were available.
When we have tried to get things fixed, we are booted up to advanced support but they usually respond with ‘sorry’. The SG programmer that set up our custom survey could not help us any longer because management was moving her on to bigger clients and they didn’t really want our business. That occurred about 2 years into the process and boy, how we wish we had changed companies when that occurred.
This has been a huge expense and has created a tremendous amount of stress for us. We now wonder if the data we have collected are correct.
Do not walk, RUN from this company.

A great survey company. The only problem is that they recently changed their support option to only offer chat instead of phone. But I still manage to get through.

Verbatim error message generated by Survey Gizmo:
«Sorry, we just flipped out.
Survey says: Error 404!
Sorry about that! The page you are looking for cannot be found. Please try again. It may have moved or been deleted. Or just gotten lost.
These things happen.»
Do not waste your valuable time or put your research in the hands of this company unless it is something simple that you would use Survey Monkey or a similar company for and don’t expect an error free experience.
I’ve been doing doing research for years and have experience with a number of online survey tools. My company has had an account with Survey Gizmo for about 5 years now, so my review is based on a lot of experience with this company. With any self-​design and manage tool there are limitations. If you need certain features that include some fairly complex logic or reporting capability you are going to have to pay for it. Survey Gizmo offers quite an impressive array of features for designing and administering your own survey. The problem is they aren’t reliable and you will be on the phone with customer support regularly.
Gizmo tech support reps have cute superhero titles and are friendly enough and helpful for simple issues, but if you care about the end user experience of your clients or research subjects you need professionalism and accountability. Even if you pay the $ 120-​$ 200 an hour fee for one of their developers to create something that works as advertized you will not receive this. You will find that the software works intermittently and your support contact will research the issue and say they’ve fixed it when they haven’t. You will find your issue escalated multiple times for weeks and ultimately left unresolved with your money wasted. I’ve dealt with everyone from front-​line support to the developers and even a development manager – no accountability or ownership over resolving your problem (and no refund).

FAB! Helpful, clever, and a local business.