High Tech Health

I have had my infrared sauna since 2012 and love it. This review is a rating on High Techs customer service. I recently moved out of state and had to pay to get a new outlet and 20 amp breaker for my new home. In the process, the wires that were crimped in the white data housing came loose. My first call to customer service was great. However because of my issue I was told I need to contact the factory. Left multiple calls over a couple of days, no response. Call the Main line again and was given a different #. Still no person answering the call, but I guess I sounded frustrated in my message, which I was, and finally got someone to call back. They asked for a photo of the part. I sent it but had to follow-​up again because they said it didn’t come over even though my email confirmed it was sent. It shouldn’t be that difficult to figure out what I need if they go back to their manuals from 2012 as there was only 1 white cable connector. I was so anxious to use my sauna again but have no idea when I will finally get someone to contact me that knows how to fix the loose wires or get me a replacement cable. Their customer service should match the quality of the product so that the overall experience is great, but sad to day that is not my experience

I have had mine for a year and I highly recommend the high tech sauna. The seat could be designed a bit better!

This post is long over due. Back in 2003, my wife developed a very serious physical condition requiring several types of medical treatments. We were advised by our physician to purchase a far infa red sauna to help her heal because her body rejected the IV method to remove the high level of Mercury and Arsnic in her blood.
After many conversations with various far infa red sauna companies, we settled on purchasing from High Tech Health of Colorado. We are so glad we did. The weekly, at home, sauna treatments have proven to be very beneficial for my wife’s health and is now used by all of our family, to take advantage of the many health benefits. Her toxicity problems are no longer a problem. The far infa red sauna is still a regular part of her week of course. That goes for all of us.
With ten people in our family, we have used our High Tech Health, far infa red sauna many hundreds of hours in the past 7 years. Along the way we have needed to replace a few fuses and some of the internal parts. Each time we have called High Tech Health for technical guidance or parts, we have experienced outstanding customer service. This company is the best value I have ever experienced! They also take a very personal interest in why we are purchasing their products. This has made it possible to be informed about how their products can help us do what we need.
The unit itself was very easy to set up and keeping it maintained is very simple. Seven years ago my wife was in a very difficult place physically. We can say that our far infa red sauna treatments have been a huge factor in her personal health improvement. And our relationship with High Tech Health is one we are very thankful to have!