Massage Envy – Boulder

Came in with a pinch in my neck and left with my entire body aching! I told the therapist I had a pinch in my neck and he waited until the last 5 minutes of the massage to address it and when he did, I was glad he ran out of time, talk about severe pain! I question his licensure. In hind sight, I should have stopped the massage 10 minutes in, because I knew at that point this person did not have the proper skills, my bad! He couldn’t control his pressure, his massage technique was quick movements unless he was grinding his elbow into my body. My foot massage consisted of him pinching my toes. I’m leaving things out, but it is for sure the worst massage of all time!
Since this massage, I have reached out to massage envy to let them know what happened and have yet to hear back… I’m guessing I won’t. Please listen to what I am saying as well as the others, this place is not good, it’s a waste of your money and you may end up like me, with more problems than when you walked in!

While I like the people that do the massages, I spend every day trying to quickly use up my remaining hours so you thieves actually give me what I paid for. Cancel your contract and 30 days to use up your hours. Don’t backlog too many hours or massage envy will try to screw you out of them. So once I rip through my hours I look forward to cancelling my contract so you never get another dollar from me ever. I enjoyed responding to your email request for a review!

The massage was amazing and my back feels great now, but the masseuse used very little lotion so she was pretty much giving a dry skin massage. Also the prices were a bit ridiculous, $ 10 extra for oil? $ 150 for a hot stone massage? The massage itself was great, but because of the lack of amenities offered by massage envy, I won’t come back.

I was skeptical about Massage Envy from the moment I saw the flyer I received in the mail, all the way down to heading in for my massage.
To be quite frank, I have experienced MUCH better massages than the one I received. I always look for massage therapists who really no know how to «use,» their hands, and have quite a bit of experience.
The «therapist,» who massaged me was polite and friendly, and did an ok job of getting my knots out which I much appreciated. HOWEVER, there were times during our session where I felt the massage was being rushed, and my soar spots were not being worked on. And it really didn’t feel like an hour long session either!
SKIP this joke of a place and find an independent therapist!
Oh, and based off of all the terrible reviews this place is receiving, I’d say they deserve it. Not going back.

Front desk is friendly. Massage therapists here know what theyre doing. I do not recommend other massage envys, but this one is phenomenal. If u want deep tissue, make sure the front desk knows when they are scheduling you.

Are you closed??? I’ve been calling for the past three hours and have gotten no answer and no call back. Totally annoyed!!!

Wonderful facility and professional staff. Been coming here for years, along with many other Massage Envy locations. I’ve been receiving professional massage work for almost 25 years and am very picky and specific with what I want (deep trigger point mixed with myofacscial release); when my preferred therapists are available, their work is excellent. When they’re not, and I need to get in ASAP, I’ve always had a great (and sometimes excellent) massage.
Just like any other massage business and therapist, you must TALK to them about what kind of massage you want, what kind of pressure you desire, and where your sore/​tender points are. Talk about this when you schedule, talk about this with your therapist when you arrive, talk about this with your therapist during your massage.
Furthermore, like any other facility and therapist, don’t arrive exactly on time (or late) and expect to get a full 60 or 90 minutes. Respect their job — not to mention your own body — and arrive just a few minutes early so that you are physically, mentally and emotionally prepared.
To the reviewer who claimed they had a 60-​minute massage scheduled for 4:45 that was cut short: baloney. Massage Envy only schedules on the hour and half hour, and I’ve never once experienced nor heard of anyone who had an appointment cut short.

I had a satisfactory all-​body massage. I especially liked the foot and leg portion of the massage, as for this visit I had no special areas of concern. Usually I get a massage when I’m experiencing aches and pains, but this time I had a gift certificate that was about to expire and so I used it for general relaxation. The masseur was professional. I don’t have a lot of experiences with masseurs, so I can’t really say if this was great or poor, but I felt relaxed when we were done. The only turn-​off was the hard sell they made as I tried to exit… trying to sign me up for an annual membership. I guess I’m too polite to just say «no» and walk away. I wish I had.

DO NOT GO HERE! Horrible business practices. Make sure to know if your flyer is going to be honored or not before going. My guess is they will find some way to NOT honor it.

I’ve been to this location about a dozen times and I’ve had at least 6 different therapists and I haven’t had a dud yet. A+

Worst massage I’ve ever had. What I would call a foo foo massage after I requested a deep tissue massage. Staff not knowledgeable. Many better places in Boulder.

Omg this place is a disaster. Look at the reviews. Management needs to get on the quality control. For the price I guess you can’t expect much. They never pick up their phone. They say they do that at the top of the hour to deal with clients, but that’s a lie. It’s at all times. Therapists vary from horrible to incredible. Don’t trust they’re strength scale. Had a woman who said she was a 10 in strength. I’d say more of 5. Let alone her germ phobia of touching people which was apparent in that she kept cleansing her hands with a disinfectant throughout the session and only massaged your hands and feet through the blanket. You’d think I had some weird disease. Give me a break. Listen if you afraid of germs don’t be a masseuse. One great masseuse here is Ellie. Strong and incredible. I won’t see anyone else. For the price she’s a steal. She’d b a steal anywhere. Find your favorite masseuse and just stick with them. Tip them big so they stay there. Can’t imagine they make a lot at the price we pay. If you need a great backup go to Elements. Quality all around. Envy is great for a last minute necessity.

This is a SCAM! My wife and I joined over a year ago and, while we enjoyed our massages, our busy schedules did not allow us to visit every month. We had racked up over 15 hours of unused paid hours total over the past year. I sent a cancellation notice to Massage Envy Boulder back in May citing our lack of time as reason to cancel our membership. However, I was continued to be billed in June and July and when I called last month and spoke with the manager, Lauren, she claimed they never received our cancellation letter. She also informed me that we would be unable to use the previously paid for hours, ever. In addition, I was billed AGAIN in August and when I called Lauren yesterday she was rude and accused me of being dishonest even though she admittedly did not remember our conversation from last month. I feel like her motivation was to get my money and keep it by any means necessary and if this is corporate policy, then they treat your ‘members’ like a commodity!

I had a really good massage here, I wish I remembered the therapists name.. .but I don’t. Sorry. I was a nearly drooling relaxed ditz when I stumbled out, which is exactly how it should be.
I’m sure experiences here very greatly depending on therapist, which is why I bemoan the fact that I cannot give you that information.…but at least I can say that a great experience here is possible.
My experience here was good enough that I decided to try a membership.
Things I wonder — lots of massage therapists clearly work here. They all seemed happy — am I really taking food out of the mouths of local massage therapists by going here? Or.. .do massage therapists gain a lot by not having to deal with the business side of their business? Discuss.
For now, I’m going to try out my local branch, and see how things go.

Massage work is so expensive in Boulder! They all want at LEAST $ 1 a minute, but they aren’t all worth that. If you’ve been in a accident and are unemployed, or are just not making much money at your job, it’s impossible to find anyone who will work on you for a reasonable cost. I remember when a 1 hour massage was only $ 35! Now it’s twice that or more, but my income hasn’t gone up that much. I called around and got little to no love from anyone. I thought massage therapists are about helping people, not gouging them.
Stay away from Massage Envy though, they are horrible fanchise company! They are all about trying to get you to sign up for a membership, by sucking you in with a sort of low-​cost introductory massage. They say it’s a 60 minute massage, but really it’s only 50 minutes. They’re 90 minute ones are really only 80. On top of that, you’re expected to tip the therapists, and they aren’t always worth tipping.
I used to go to the first location and stupidly signed up for a one year membership after getting a great massage. It was very hit or miss after that as to who I’d get. I finally got smart and started reserving certain therapists, but then the good ones would leave and I’d get stuck with someone I didn’t know and was only a marginal therapist. After the year was up, I never went back.
On more than one occasion I had a therapist here that was so inexperienced that they couldn’t even complete a full body massage in the allotted time. Another worked on only one side of my body. I think he was stoned or something… very inattentive and absolutely horrible. I heard from another therapist afterwards (she was waiting for her next client) who knew him. She said he went to the same school she had. He often didn’t show up for classes, got complaints from clients at the school, and still managed to graduate. That’s unethical. When I complained about him afterwards to the front desk people, they did nothing. I then asked to speak to the manager to get a refund for that one, but she’d gone home already. I came in the next day to talk to her and told her the problem with this guy. I asked her to give me another massage for free for that terrible one. She wouldn’t do it; however, the next time I was in, I heard he was let go. Seemed no one liked his work.
Now, I read it hasn’t gotten any better here, so just keep looking and avoid this company.

Love Massage Envy! I’ve used three massage therapists here and Nancy is the best, especially for sports injuries, tight muscles, and problem areas. I told her to work out the knots in my back and she did and always does just that! If you need some serious work done you have to see her. The other two therapists were not great. They did nothing to help with my muscle soreness or work out the tension in my back… Front desk staff is always friendly, helpful, and they know my name and ask how I am. Very worthwhile. Too bad other people have not had the same experience I have :(

I have had 2 massages here. Seems to be hit-​and-​miss.
The first massage was fantastic! The therapist listened to my requests and worked all the problem areas along with a full body massage. Plus, I got the introductory rate which was nice and the therapist was on time.
The second massage was only o-​k. I got a different therapist this time around and she was 10 minutes late to the appointment. Apparently, the girls at the front desk were too busy chit-​chatting to let her know I had arrived. The therapist did a full body massage and was very nice but, she didn’t do any real work on the problem areas. She just applied lotion, touched the area for less than 5 minutes and moved on. :(
The thing that really annoyed me both times, was that the front desk was extremely pushy about purchasing a membership. Their gossiping about the client that had just left didn’t help matters, either.
FYI — I was told by one of the girls at the front desk that when you purchase a membership, they require a MINIMUM 12-​month membership and you can only cancel in writing within 3 days of purchase. If at any point after that, you are unsatisfied with their membership you can only freeze it for a limited time and the only way you can cancel it is «if you have a Dr’s note that says you can’t receive massages, move to a location where there aren’t any Massage Envy’s nearby or if you die». IMO, their prices are really not worth the hassle!
Your best bet would be to check BoCo Deals, Groupon or Living Social for great affordable & convenient massages without the hassle or annoyance of Massage Envy. It’s Boulder so you are bound to see a great deal in any or all of those sites almost weekly.

Today, Veterans Day 2013, individual Massage Envy location owners get to decide if veterans will receive a free one hour massage. There are hundreds of locations participating but not the one here in Boulder. The owner is stingy and the least you could do for our military is once a year give us a one hour massage. Thank you for nothing massage envy owner. Semper Fidelis

Meh, yup, meh.
I am torn what to write exactly here, but I want to emphasize that this review is on Massage Envy, not on my masseuse, who was fantastic. If I were to be grading her, it would be a 4 or 5 star rating for sure. She was attentive, listen to what I had said, and focused specifically on the spots that were hurting me. I walked out able to move my neck again, and for that I am happy.
The Meh part deals with the rest of it, the before and after. Have you ever dealt with a time share presentation, or seen one on TV. There was such an aggressive sales push, that it completely took away from all of the good that my massage created.
I understand that people are just trying to do their job, and want to get you to come back, and their superiors are telling them to up-​sell. That said, I, and many people, that get a massage, are doing so for many reasons, but primary amongst them are relaxation and peace. The hardcore sales push on the before and after, made the overall experience unpleasant.
They have a choice to have the experience be truly enjoyable and relaxing, or to try tom make a bit more money. I have the choice to come back again, or to avoid that experience.
I am choosing the later.

The massage itself was good but the treatment by the front desk staff member AmberRae was horrible.
We had our massage scheduled for 8:00 in the PM and they were 10 minutes late getting us back to the couples room. My wife and I changed out of our clothes and the massage started. When it ended I looked at the clock and it was exactly 9:00. We paid for a 60 minute massage and only received a 45 minute massage.
When we went to pay AmberRae kept pressing us to become members. We said that we would love to, thanked her and said no. She kept asking us and asking us to become members and we kept saying no. She must have asked us five or six times. After the final, emphatic no she looked both pissed and offended that we didn’t want to become members.
Avoid this place at all costs.