Go Green Floor Covering

I recently purchased $ 3000 worth of carpeting from Go Green to replace floor covering after the flood in Boulder. We specifically purchased all wool carpeting with a jute backing because my girlfriend is sensitive to chemicals, and does not tolerate even low dose exposures to many odors, a fact which was discussed at length with the salesperson.
While the carpeting itself turned out to be fine, the service by Go Green was abysmal. Since part of this carpeting was being installed in a home business, the salesperson Margie assured us that she would contact us if there was a delay, so I would not need to move the furniture out of my workspace until the carpet was ready to be installed. Not only did she not call to inform us there would be a delay, she did not even return calls when the carpet installers did not arrive on the due date. When she finally did call, she had no idea where the carpeting was and it took a few days for her to find out. While the delay in delivery was beyond their control, their failure to notify us, and their failure to return phone calls until we left multiple messages was incredibly frustrating.
When the installers arrived a week after the original due date, they reeked– I mean absolutely stunk– from cigarette smoke. My girlfriend, being sensitive to chemicals, had to take medicine and leave the premises because the smell permeated the entire house.
Because of the incredible frustration of unreturned phone calls and malodorous installers, we asked to speak to the owner. After no call, I sent an email explaining that I was withholding $ 250 because of the incredibly poor service that resulted in not only my being unnecessarily out of my office for a week, but also for my girlfriend’s becoming ill. I received an email back from Brenda Steele, one of the owners, who was totally misinformed, claiming among other things that we never told the salesperson that my girlfriend was chemically sensitive. She subsequently offered to split the difference and asked me to pay $ 125, which I agreed to do, then sent me a bill for the full amount.
After relaying this story to a friend of mine, my friend described her own horror story with Go Green in which the other owner, Jerry, actually yelled at her when the installation timing was totally screwed up.