Bella Vision

I had a really great experience here! The dr. was great and the support staff was amazing! The last place i went the girls just stared at me while i picked out my glasses. This time at bella vision the girl was out there helping me decide what looked good and didnt and even bringing out options that she thought would look good, which i ended up picking lol! anywho! I WILL BE COMING BACK HERE FROM NOW ON!

I have been to Bella Vision several times in the past 4 – 5 years and have always been happy. I have always been able to get appointments that fit my schedule and they have always been on time. They also have all of my insurance information for me when I get there so I know what is covered and how much is covered which is good for me because I don’t have a clue and it saves me time not having to find out the information. I have purchased contacts, glasses, and sunglasses from Bella Vision and with all 3 they have spent time with me to make sure I have exactly what is comfortable and a great fit and have never been rushed through it. Through the process I have always been informed about costs and what is or is not covered. They did try to sell me on anti glare lenses for extra money which my insurance did not cover and I politely declined… and they were right… I deeply regret not getting it I was trying to look up the phone number on google and ran into these horrible reviews that I just cannot relate to. I have had very good customer service and products and will continue to be a customer and refer my friends

I wish I can give 0 star for this location. The appointment was made in person in the office one week prior to the appointment date. They even handed out the business card with the appointment schedule written. I went to the office for the appointment 5 minutes early to be on time, and all I found was that they did not record the appointment in the system and I had to waste my time from work to get the eye exam. Horrible experience from the store and they are not really responsible. Also all the glass frames are so overpriced. Don’t use this location for your eye exam and your next glasses.

THIS PLACE IS A RIP OFF AND WONT DISCLOSE COST UNTILL IT’S TO LATE. Bella Vision is a scam of an operation. I warn you to read this if you plan on using your hard earned money there. They have no value to the customer just there bottom line. Between Nikki Enstrom the store manager and Nasim Javaheri the doctor they intentionally fraud you by trying to set up multiple appointments to charge per visit and if you are going for Contacts, which I did, they do not disclose any cost up front until they charge you $ 120 for contact fitting and training. (which is obscene considering it took 10 minutes to do). The problem is after you do the fitting and pay, they send you away for a week to see how the trail contact fill then reschedule you a week later to hit you with the price of contacts. There first defense was that I didn’t ask for the cost upfront. I explained that they are the professionals and would make sense to disclose that information. The follow up excuses was that contact prices vary so they couldn’t tell me. I explained that the cost are known once a prescription is identified, which they knew a week before. So that excuses didn’t work. So Nikki, the manager, stated that they mark up the prices so they can bill the insurance higher, but they can get me in cheaper contacts. That’s a very interesting statement and fraud in itself. I tried to be reasonable and asked if they would refund the fitting since they practice a bait and switch operation, or just shift the cost over to a pair of glasses and retain me as a customer and show a shred of integrity. She of course refused stating my insurance is to good and covers so much of the cost. Wow! I hope anyone who reads this makes the smart choice even though this is 1 complaint it takes 100’s of people for 1 to do something. My next step is to file a complaint with the Better Business Bureau,
and the Consumer Financial Protection Bureau (CFPB). I hope this is worth it Bella Vision.

Stunning levels of incompetence. My appointment last year was made with enough ease, though my doctor tried to up-​sell me into some more expensive contacts. After I received my bill, I was stunned to see how many extra charges were on there past what was covered under my vision plan — a battle with them and my insurer was unsuccessful, and they won out, with me out of pocket a significant chunk of change. Extra charge for new patient, for contact fitting, lasik consultation (which took 30 SECONDS to tell me I couldn’t have it) — just horrific, dishonest business practice.
After a month, my new expensive contacts weren’t working out and I just wanted to go back to my old ones. I placed an order for 3 boxes on 1 – 800 Contacts, and my contacts were shipped to me with no trouble. Now that I’m almost out, I placed another order, but 1 – 800 Contacts called me to say that Bella Vision was blocking my order. The reason? They had ONLY authorized the expensive contacts (despite me not placing an order that day) and refused to allow me to approve my old contacts without a new office visit. Do they really think I’m going to go into another new visit so they can scam me out of more up-​charges and fees? Absolutely not.
The reason I got my contacts before? They didn’t pick up the phone and never called back, which means by law 1 – 800 Contacts could ship them to me. I asked if I could display my previous order and show that I’d had the contacts before without an office visit, but they refused — gotta get that $$$ from the insurance companies with another office visit. I’ve never seen any sort of medical practice be so deceiving and intentionally obtuse. I won’t be returning — good riddance.

I highly do NOT recommend Bella Vision. Although they have more then one location in the area, the chain does not provide a guest first environment. The staff is a very quick to get you in and quick to get you out, with alot of the work (eye drops, pressue tests, ect) being done by assistants and not the actual eye doctor themselves. The company does also not stand behind the work of other Bella Vision doctors and will charge you later to make sure the first doctor in their company did the work right that you paid for. Read reviews for Bella Vision and you will clearly see the benefits of going elsewhere, even if you have VSP, Costco is cheaper paying out of network visit fees…

I moved to the Bothell area looking for a closer place to get my eyes checked. I found this store to look nice and appealing. The actual doctors were great, the girls at the front desk, not so friendly. Why I gave it a 2 star is because every time I go in to have a check up, they bill me, I pay, then they continue to rebill me saying I have not paid. It is such a freaking hassle to always have to call them an prove I have paid. This has now happen 2 times, one for each year. The last straw was my daughter going in to get new contacts, had her exam, then they gave her the samples, she did not like the samples and wanted to order her original brand. The girls at the desk would not give our prescription without my daughter coming back in for a check up. After repeated calls and basically bitching my way… I got the prescription mailed. For the only 2 times I have been there, I think we have had more trouble then it is worth. Now looking for someone better.