XV Beacon Hotel

Amazing boutique hotel in the heart of Beacon Hill. Close to Boston Common, here you’ll find a great service, cozy rooms (loved the fireplace!) and complimentary hop off car service with an amazing Lexus. There’s also a nice restaurant downstairs (Moo) where you can have a good — but expensive — breakfast.

This hotel is spectacular. Located right in the middle of beacon hill and moments from back bay and the financial district, guests can get anywhere in the city. Newbury street and Charles street, are just minutes away by foot. The staff are incredibly attentive and are detail oriented– things don’t get missed. We held our wedding party here and the team went above and beyond to make everyone feel welcomed. The rooms offer fireplaces and great views. And they made me me like a queen on my wedding weekend. Thank you xv beacon.

Had a wonderful experience at this hotel. Very friendly staff made us feel at home. Absolutely loved the fireplace in the room which we used every night. Nice surprise was being able to play music over the built in speakers in the room and bathroom. Complimentary car service is a nice touch but be sure to reserve a time because everyone uses this service. A couple nice restaurants /​pub directly next door and across the street. Huge park a block away where you can hand feed the squirrels. Close to Quincy Market. This is my hotel of choice while in Boston.

I have never written a review but my recent experience at this hotel has compelled me to sit down and do so. As an experienced traveller I do my research to find the best places to stay around the world and I have seldom been disappointed, but that was not the case with this hotel. From the beginning, upon entering our room and finding a fireplace gas leak to the blasé attitudes of the staff about the gas leak and basic services. Frankly, we found the rooms dark, beds uncomfortable, and the overall appearance to be average. This was at the tail end of a wonderful vacation to celebrate a special occasion with our family — we rented 3 rooms for 2 nights and we were all disappointed.

My seven year old daughter and I stayed there for three nights (left today) and I wish we had booked a longer stay. I am a huge fan of small boutique hotels (love the Gramercy Park in NY) and when we return to Boston we will definitely come back to the XV Beacon. Not only is it located right across from the Boston Common, within walking distance of so many areas of Boston, and not only was our room was really nice, here’s the best part: everyone in this hotel is super-​nice! Jonathan, one of the concierges, was sooooo helpful. Ozzie, at the front desk was equally helpful (thanks for the upgrade, Ozzie!). The car service is a great perk, and the drivers are great, very friendly and knowledgable. We had breakfast and met a famly member for drinks at Moo and it was also good. If you’re looking for an upscale hotel where everyone is friendly, helpful and nice, then XV Beacon is for you! Can’t wait to come back!

Things that I loved about this hotel:
Location! Location! Location! This hotel is located in Beacon Hill right next to a fantastic park and a short walk from shops and restaurants on Newbury Street.
It’s cool. The hotel room and lobby were very sleek looking. The attached restaurant (Moo…) had a cool lounge singer and a yummy meal (see separate view). The room was very modern, decorated in greys, white, and black. It also featured some upscale electronic amenities, such as flat screen TVs in the room and bathroom, as well as, a sound system with speakers throughout the room.
The girl at the front desk was nice and offered to upgrade us to a larger room. We gladly accepted.
What I hated (deliberate choice of wording because there was no middle at this hotel):
We were upgraded to a room on the 4^th floor which overlooked the alley. I’m not one for views (I can take them or leave them), but the alley combined with being on the 4^th floor was not good! There was about 45 minutes of insane noise in the alley as a garbage truck did who know what out there as I’m assuming it doesn’t take this long to empty a dumpster. I lay there listening, and fuming, wondering how this room could hand been considered an «upgrade».
The room service here is abysmal. I ordered pancakes and my husband ordered a bagel with cream cheese (not exactly high difficulty level for the average cook) and both were inedible. My pancakes had a texture that reminded me of the sponges you might use to clean your kitchen countertops. My husband’s bagel (untoasted-what’s up with that?) was hard as a rock. We had free breakfast both days but, after the experience the first day, we opted to pass on the second.
Keeping in mind we were supposedly upgraded to a larger room, the bathroom tiny, cramped, and the outlet didn’t work. I will say that the towels and bathrobes were super nice. Very high quality. I had to watch my husband to make sure he didn’t make off with any of them!
This place has nice features but, we were not wowed. With every thing else in this area, we probably won’t stay again. If we do, I will be certain to request a higher floor to eliminate some of that alley noise.

I’m staying as a business traveller for a meeting. On floor 3. The back of this hotel faces a big alleyway with the loading dock for a restaurant. It’s a big echoing canyon with the other old buildings surrounding. Noise from restaurant cleanup started at 3am, then deliveries at 4 then garbage pickup at 5. Called front desk and they said there is nothing they can do since the restaurant is not theirs. If you are going to pay the $ 400+ a night rates for this place be sure you don’t accept a room on the back side of the hotel.

This hotel is beautiful and the staff are so friendly. The location is excellent: just a two minute walk by the park to get to the T and the street is quiet and calm and has great food/​brunch places right next door. The only downside is that it is of course expensive!

My girlfriend took me to Boston to see a Bruins/​Rangers game. We had asked a travel agent about some great hotels near TD Garden and XV Beacon was one suggested. Our travel agent requested early check in upon arrival and some other things as well. We had arrived way earlier than planned and they not only upgraded our room but also had it ready for us right away. The room was huge! It was also very clean. The hotel is in an awesome location and a huge perk is the complimentary drop off car service they offer to guests. It took us to the game and out again at night. You have to be going to places around the area but it was perfect for where we were going. There is also normally a $ 48 charge for overnight valet parking, but because it is a lexus service and we drove a lexus there was no charge for us! The friendly staff was awesome and when they brought up our stuff they showed us how to work everything in the room and were there to help if we needed anything. Overall it was a great stay and if we travel to Boston again we will definitely be coming back here!

My boyfriend and I just returnedv from our stay at XV beacon. The concierge and front desk staff is extremely friendly and accommodating from the moment we arrived. Our room was gorgeous, the in room fireplace was nice to have especially in this cold weather. The rain shower and towel warmer were also great features of the room. The Lexus car service was a great amenity and we were able to use it no problem. There was free wifi which was nice. Overall our stay was fantastic and I can’t wait to return!

XV Beacon is where my wife decided we should spend our last night in Boston after our wedding in Plymouth. When we arrived in our room, we noticed we didn’t get the champagne and chocolate covered strawberries we pre-​ordered. My wife called front desk and they stated that their was miscommunication on their end and they corrected the issue in a little under an hour. Once we were able to relax in our room, Discover texted her that an additional $ 300 was put on our card along with the room rate ($ 900+).
So she went down to the front desk to ask why? They stated it was for «incidentals». She stated customers should be let known about the additional $ 300 put on our credit card for «incidentals» before hand. When she came back up to the room she stated the guy spoke down to her stating that «a lot of the major hotels in New York (where we live) don’t even tell customers about the extra charge». I wanted to throw it in his face that 2 of my biggest clients (I work in marketing/​printing) are W Hotel and Le Parker Meridien in NYC and have stayed at both, but why add fuel to the fire when all I wanted to do was relax. He was wrong, I know it, but whatever. She’s originally from Mass, but I’m not, but she felt that she was spoken down to because of her heavy Mass accent. I calmed her down and told her we should move past this because maybe she just misinterpreted his tone. Basically I just wanted to move past it because I didn’t want her to be upset.
After the long drive stuck in traffic we were eager to take showers before we meet up with her friends in Downtown. This was the straw that broke the camels back, the shower door in the room leaked and when she stepped out, she slipped but caught herself before crashing backwards on the edge of the tub. None the less she tweaked her ankle and she wasn’t able to wear her high heels out which upset her since she bought them for that night. So after the whole miscommunication and the shower incident, I had to speak to the manager because I was pissed because she was excited about this place for months. I on the other hand was pissed because I’m paying $ 600+ plus a night for this room and of course her tweaking her ankle .
So I contacted the manager because they had to make amends or we were out of there. Basically the manager asked if she needed medical assistance which was the correct response first, thenhe upgraded us to a suite on their top floor. We had to head out to meet up with people so they moved our bags when we left and had everything set up (we also ordered the rose peddle turndown which they did in the new suite). That suite was amazingly large and very nice but when you start the check in on the wrong foot, it left a bad taste which was hard to overlook.
All in all, if you don’t go for the bigger suite on the top floor, it’s not really worth it. I wanted to go to the W Hotel Boston since that is what I’m familiar with, but what the wife wants, the wife gets. So all in all I give the place 3 stars. The only reason I’m giving it 3 and not 2, is the manager in charge that day (who wasn’t the condescending front desk clerk) made it right quickly. Plus he comped us one of the amenities we originally pre-​orderd. But all in all, this place seemed too snooty for their own good. Maybe next time we’ll check in wearing a suit and dress instead of flip flops and Adidas with baggy shorts.

While I generally try The Four Seasons first, never disappointed to stay here as a really great boutique hotel; a strong #2. No real gym is the only draw back although you can pay a fee to use the Club next door. Rooms are spacious and well appointed but could use a bit more light. Bathrooms a tad on the small side with a half glass door that I never love. Those are minor issues as I really like the feel of the place and the service. Being next door to a terrific restaurant (Moo) is also a plus.

Just returned from a fantastic 3 night stay. The service was impeccable. Note to hotel guests: this is a very old building and the lobby/​guest rooms reflect that in size ONLY. It is a BOUTIQUE hotel. If you aren’t looking for that, I am sure there are many other places you can go. I for one would pick XV over a hotel with a larger room. All of the employees were amazing and basically bend over backward to make your stay as comfortable and convenient as possible.
Other fun things: rain shower, toasty fireplace, unique furnishings in each room, and a chocolate covered strawberry waiting for us on our arrival.
Also — go to Mooo downstairs and eat the Kobe dumplings. I did, at least 4 times.

THE GOOD:
The service was terrific from the pre-​stay emails through our send off. The staff at the door, the front desk staff and management and especially the concierges, the best.
The room was quite pretty — classic with a twist. The fireplace with dramatic stainless steel surround was a real treat for weather just cool enough to use it.
THE BAD:
The stains on the carpet in the room were quite off-​putting as were the very dead plants in the window boxes. It would have been an easy fix to remove the plants.
The food both via room service and in the restaurant was just not good enough. Plain cold oatmeal at breakfast. Tasteless beef dishes (it’s a steak house) at lunch in the restaurant and a room service dinner.
CONCLUSION:
It’s the kind of place that one would like to return to again and again, if only…
In this price range there’s a lot of choice in Boston, so I’ll probably keep looking for my favorite.

Meh. I wasn’t at all impressed and for roughly $ 600/​night– I expect to be at least mildly impressed. The lobby was tight and seemingly under staffed though they did their best to ensure our place in line was honored as several people attempted to jump to the front of the queue. Our assigned room didn’t have a functioning fireplace or bathroom door (it was literally missing a piece that prevented it from staying closed at all). When I called the front desk they were concerned however there weren’t any more rooms in our «room category». He chuckled when I finally suggested they were free to upgrade our room. Frankly, something they should’ve done without my suggesting.
Once in our new room most of the amenities were available and in functioning order. Though we ended up having to call the front desk to adjust the thermostat and fix the fireplace, which stopped working the following morning.
On a positive note, the shower was lovely and I loved the bathroom tv. The bed was comfortable and the staff was very sweet and tried their best to accommodate us and make our stay a good one. The location is excellent for proximity to both sightseeing and highway/​airport.
I really wanted to love XV Beacon, I imagine I’d look elsewhere for my next visit to Boston. :(Not sure the readers of Conde Nast can be trusted. They ranked this hotel number 1 in Boston. Crazy!

XV is glamorously drenched in shades of black and white and is the perfect place to rejuvenate. The rooms are lovely and the service is both gracious and prompt. I do wish the Lexus service extended to Cambridge, but that’s a minor preference.

I rarely come to Boston, but when I do, I always stay at XV Beacon! And you should too.
The hotel consistently makes the top 50 list in the world. Stay here and you’ll understand why. From the instant you walk in your experience is transformed from ordinary traveler to highest end luxury guest. The concierge staff is awesome and the doormen are ultra professional and always on top of their game.
The rooms are so comfortable. Every attention to detail is thought of for your comfort. The heated towel rack to the rain shower in the bathroom. The old products were Fresh, but they have recently switched over to private label exclusive for XV B. Bring back the Fresh! Each room has a fireplace which operates with a flick of a switch. The lighting is soft and not harsh on your eyes. The mini-​bar has high-​end half bottles of wine and liquor if you want to imbibe. And the bed is so comfortable, you’ll be dreaming while your dreaming.
The over all experience is worth it. The luxury Lexus house cars are ready to drop you off anywhere in the city. Just prearrange with the concierge.

We thought this place was beautiful! We experienced great service and great accommodation to our needs. We stayed for 8 nights and every night we were treated with grand acknowledgement.
Love the car service, the concierge service was right on, and the bell staff, housekeeping and front desk were always at our service no matter what we needed.
We were visiting from California and appreciated their guidance on what to do and how to get there.
thanks Jonathan and Maddie as well as the rest of the staff. You made our anniversary special.

The shower. oh my. Not all shower heads are created equal. Not even close. Details matter and this hotel understands as much. The bathroom was divine, from the bath products to the softness of the towels. Placement of the mirrors perfect for women to see every angle. Surround sound system, television in the bath, properly placed to not intrude.
Staff helpful and prompt. This is the luxury you expect from a hotel of this caliber. Worth the pennies.

A lot of other reviewers commented on service but i thought it was just OKAY. We were checked in, given our keys but were not provided with all the information that others were provided.
The rooms were spacious, fresh & beautiful. We had a suite with a fireplace and it was a GREAT touch. We cracked the window open for a bit of air during the night but left the fireplace on and it was great for a cool November night.
I think the front desk could have been a bit more helpful. I know we could have used the concierge a little bit more to test out the «attentiveness» of the staff but I didn’t find service to be up to par.
Also, as we left, we were told «you’re all done, no extra charge.»
We overheard other guests being asked how their stay was, hoped it was a pleasant one for them… etc. and a good conversation that followed. We were not provided the same.
A simple «how was your stay?» would suffice.
I also thought it was a little overpriced. There were other hotels (however not as posh or boutique style) for ¹⁄₃ less if you found the right deal.
Being in our mid-​20s, my friends and I agreed that maybe we could have been fine with a different hotel. However, IF I was here for a special occasion (anniversary), I’d do it.
I must agree that it was a great spot near many things within walking distance. But, to get our «money’s worth» we kept using the complimentary car service which was the best part of our stay.