TJ Gondek – Advantage Property Management

Our experience is very different than the other reviewers.
TJ [Advantage Property Mgt] has managed our property for two, maybe three years, sorry I cannot be more specific. We are a condo association which was developed in two phases; first, a 26 unit condo building and the second phase consists of luxury townhouses that surround us.
Advantage Property Mgt is a great improvement over our former company. Calls are returned promptly and TJ is quickly onsite to handle any issue at hand. Last winter we got immediate onsite assistance when we had a frozen pipe burst sending hundreds and hundreds of gallons of pressurized water into our homes. It was a nightmare but TJ coordinated all the contractors and repairs in no time. All the workers he sent were professional, courteous and they worked very hard. We were very pleased with the results. The neighbors who have spoken to me are satisfied with Advantage and TJ, as we are.

TJ Gondek of Advantage Propoerty Management provides property management services to condo buildlings.
TJ Gondek was our condo manager for multiple years and provided terrible service during this time. Poor communication, poor record keeping for finances, overcharged and preyed on poorly organized condo association to essentially steal money during his tenure.
We would request a quote for work to be done, he would do the work randomly 3 months after the requests were made without providing quotes and getting approval from the association and just take the money from the condo reserves. Overcharged for landscaping and snow removal going over approved amounts and treated the condo reserves like his own piggy bank.

I had a very similar experience. Really terrible customer service. Rude, condescending, and above all unreliable.
I would never ask him to manage my unit.

The apartment that I live in, which is located in 1082 Commonwealth Avenue, is actually a pretty apartment, but they cut so many corners when making it (we think it was originally a much bigger apartment sectioned off) that it makes living here almost unbearable at times. The walls are paper thin and I can hear every word said by the family that lives next door, the apartment is grimy and hasn’t been repainted in years, the laundry machines simply do not clean your clothes and the elevators often do not work. Encountering and living with all of the downfalls of this building are, however, nothing compared to actually asking the property manager, TJ Gondek, to address them.
The most prominent example of his lack of professionalism and even courtesy occurred one morning when my very cheap bedroom door wouldn’t open and I was locked in an hour before work. When I called TJ, he actually yelled at me that he couldn’t get anyone, including himself, out to my apartment because they were all shovelling snow (I live next door to the Advantage offices). When I asked how long it would be he said «I don’t know, it could be half an hour, it could be 3 hours,» and hung up on me. So he was telling me that I could be locked inside of my bedroom without food, water or a bathroom for 3 hours and he wouldn’t care. Luckily (I guess), I live on the first floor and it had been snowing so I was able to jump out of my window and get to work on time. Later that day, someone came and busted the door open but have not been back to replace it for 4 months despite several attempts to contact TJ. I have only ever had a conversation with him in which I was spoken to with condescension and annoyance, even before all of this happened, and I get the impression that the rest of the tenants have had similar experiences from those that I have talked to and from the fliers in the hallways asking everyone to call/​email him to make the necessary repairs. I seriously urge anyone considering living in a building managed by Advantage not to, because if anything goes wrong and you try to get someone to fix it, you will be ignored and insulted just like everyone else that lives in their buildings. To be fair, I was recently told that the person who owns the building that I live in is sometimes unwilling to finance repairs, but that is no excuse for TJ’s lack of communication and customer service skills when dealing with his clients.