Pipelines, Inc.

Over the phone it was explained to me by Kath that unless I needed parts during my routine preventative maintenance of my boiler, I could expect my service to cost no more than $ 325 — $ 350. The service tech was great, friendly and cleaned up after themselves. I realized after she left that the neutralization media tube was never changed out. Soon after I received an invoice for $ 375, even no additional parts were needed.
I called Kath about both of these issues. First she made me send in pictures of the still-​dirty neutralization tube and later did set up a time for it to be replaced. She unfortunately was a lot less friendly during this phone call than the call I had with her set up service a month prior. She also had no recollection of our discussion on price. I guess it slipped her mind. She explained they bill by the hour. Now I know, don’t chit chat with the service tech. We must have chatted for at least 30 minutes of the visit. Pretty pricey conversation if you ask me!
There was a whole lot written on the work ticket, a lot of observing and checking and vacuuming around things, no real service done.
I have no complaints about the technician that came out, but Kath could be a whole lot friendlier and stand by her word, even verbally over the phone. Customers remember this type of treatment when they need another service next year, and the year after and the year after…
They have been around for awhile and probably have plenty of customers, so I guess they are not in the business of keeping any new ones. The search for a good plumber continues…

Piplines where great. I highly recommend them. Chris was very responsive and helpful with the burst pipe. She not only explained the issue quickly but provided information on how to solve the problem. I’ll definitely be calling them again.

Today I managed to break part of my toilet while trying to fix a different part of my toilet. In a panic, I called Pipelines, Inc. and left a message. Chris called me back quickly, and had me email her some pictures. When she called again to discuss, she told me, 1) «it’s not nearly as dire as I thought it was,» and 2) that she’d be happy to come and fix it, but that I could probably fix it myself. (note: I’m not that handy, but I passed the phone to my friend, now to be referred to as Wonder Woman, and Chris gave Wonder Woman detailed info on what to do.) Chris could easily have taken advantage of the situation to make some cash, but she didn’t. She was very patient, and gave some helpful general advice about replacing my toilet/​bathroom reno, in addition to free repair help. The only reason I didn’t give five stars was because she didn’t actually come to my house to do the repair. Next time I need a plumber, I will be calling Pipelines, Inc!

I had pipelines come over for a 3 minor jobs… kitchen sink water flow, bathtub water flow, clogged sink.
Was given an estimate of $ 150/​hr but no estimate on how long projects would take.
Bathtub needed a new part ($ 90) — clogged sink not able to be repaired (although I paid for the time of the plumber to tell me this) — by the time he told me we needed new parts for the kitchen sink to flow the water (which I needed to pay for his time to go get the parts, plus pay for the parts with no estimate). my bill was at $ 352. I kindly asked the plumber to put it back the way it was. With no estimate, a bill for $ 352 seems unreasonable to me but, I guess plumbers are expensive.

I was very pleased with my service from Pipelines. They had been to my home before for a «consult» which they did not charge me for, and now returned after I had had a bad experience with another plumber. Within ½ hour the issue was resolved and most importantly, explained to me. I truly appreciated that Kath viewed that part of her job was to educate me about the system and what she did to resolve the problem.
The fee was fair and I did not think exorbitant for the professionalism and service.

I would give zero stars if possible. This company has been horrible to respond to phone calls. Kath came recommended to me by a friend (who admittedly knew her from circumstances outside having used her as a plumber) and I even dropped the friend’s name and still couldn’t get a response. I waited several days for a call and then called back myself — got someone on the phone who said she’d talk to the scheduling person right now and get right back to me – and it’s been 24 hours and still no response.
So we’ve booked someone else, and had to rearrange our schedule to get the other plumber in before the holiday. That’ll teach me to wait on someone when you actually need the service completed in a timely fashion.

I had Pipelines come in and give an estimate on (what I thought was) a smallish job of putting a gas dryer hookup in, along with some other odds and ends. I heard so much good stuff about Pipelines that I figured I’d check them out. The real reason I looked to them was so that I could utilize tradeswomen and not have to deal with some plumber dude talking down to me and not making eye contact. They fulfilled my expectations of positive interactions, and gave me the impression that they were *the best* plumbers out there. Not that they were bragging, just that they demonstrated their expertise while describing how they’d tackle the job. They cared, and even offered to let me look over their shoulder whenever I wanted so I could get a sense of what they were doing and learn how to do some (non gas-​related) DIY stuff in the future. I would have definitely put them to work if their estimate wasn’t almost double what another plumber (who I think I simply lucked out in finding) gave me. I don’t think Pipelines’ estimate was extremely inflated, they probably just spend more time on jobs, are more detail oriented, and can charge more because of their superior reputation and customer service. I think that’s completely valid. I’m certain they would have done the work carefully and respectfully. But my idea of «an arm and a leg» is different than the Belmont homeowner who reviewed these folks. If you’re looking for a good, cheap plumber, Pipelines only fits one of those descriptors. Weigh your decision, knowing that a good, cheap plumber is a unicorn.

Although I didn’t have any service performed by Pipelines, they helped me preempt a service call by working an issue for me over email — for free. I appreciate their honesty in helping me determine whether their services were genuinely needed. A less honest company would probably have charged plumber rates for an issue that didn’t warrant a plumber in the first place.

Had a main line leak in basement fixed. Pipelines showed up within an hour, and were quick to to diagnose and repair. Extremely pleasant experience (all things considered!), and would recommend without reservation. Courteous and friendly.

I’ve called on Kath, Kevin and the Pipelines crew more than a few times, and they really are as good as it gets — they treat me with respect, they know what they’re doing, and they’re fine with working within a budget. Can’t recommend them highly enough on all of that.
Bonus is there are no «truck charges» or other nonsense to deal with here — the work they do is what they charge for, and the pain-​in-​the-​butt a la carte charges I’ve gotten from other plumbing companies are nowhere to be seen. No nickels and dimes here, and fine work besides.
I love saying that we have a plumber we can trust — if it were only that easy with some of the other trades!

I have been dealing with Pipelines Plumbers for around 15 years. As a homeowner in Belmont for 29 years, I had dealt with other plumbers. Pipelines is by far the best and I plan to use them forever. They come when they say they will, do fine work, cleanup when they are done, don’t charge «an arm and a leg» and are courteous and not patronizing. I like it that several of their plumbers are female. It was good for my two sons to see that plumbing is both man’s work and woman’s work. I feel confident in giving Pipelines people a key to my house so they can work when no one is home. They are among the best people in the building trades that I have used.

We had to replace our toilet because it was so wimpy and Pipelines did a phenomenal job– I would certainly recommend them to anyone who needs work. Seriously, I have already referred friends and people in my condo.
What I love about them:
1) Before we bought the toilet, as we were scheduling the visit, the person on the phone explained what we needed to know before we bought the toilet from Home Depot. She let us know how to tell a good toilet from one that was not worth the money. She also explained how to measure to get the perfect fit.
2) Our plumber not only perfectly punctual and professional, she also took the time to explain how everything works. She pointed out that although our old toilet was a decent fixture, it was not installed properly. In her years of experience she had never seen such an awful install– it’s amazing we were not having more problems. She also referred us to a few places we could send our old toilet since it wasn’t that toilet’s fault it was so bad– and we really wanted the new one installed.
3) Our new toilet works incredibly well. Absolutely no problems and it’s been about a year. Not even a clog!
4) Some time later, one of the Pipelines plumbers parted ways with Pipelines. Pipelines was kind enough to send us a strong letter of recommendation for this individual! They were so proud of the work this plumber did for them that they not only wished them the best of luck they also endorsed this person to their customers, in writing. How many companies do you know that take that extra step?