Payless Car Rental

Worthless people that don’t do their job

Returned car 27 May 2016 to Logon Airport and the manager was going to charge me $ 800 more than the rental agreement stated. This place is criminal. RENT ELSEWHERE.

If I could give zero stars, I would. About an hour just to get a receipt because they make you go back in the line up front where people are signing in for cars.
This place is a compete joke. Good luck if you have to catch a flight. It’s not worth the few dollars you save: older cars and horrible processing of customers.
Never again!!!

Wow, scam artist of a company. Rented a car on May 9, returned May 12. Eric stated the hold on our credit card would be released that night. Big shocker, it wasn’t. When we tried to call the Boston location, the phone is always shunted straight to voice mail, and I’m guessing no one checks it because it is always full. Spoke with Hector on May 14^th, and he stated he would open a ticket because Payless customer service reps cannot make any calls, it has to come from their billing department to give the approval to the credit card company to release the hold. Ticket was almost immediately closed by Justin at the Boston location. His response was that we needed to call our credit card company to have the hold released, but per the cc company the business who initiated the hold has to send or call to release that hold. Tried to contact Payless again. Demaris at the call center said that she would open yet another ticket (we also opened two online, so at this point there are four open tickets) to have the hold released. She said that if it wasn’t released by May 16^th then to call back and she would have a supervisor address the issue. Between May 12^th and May 16^th we tried calling the Boston location over 40 times and never reached a person nor were we ever able to leave a voicemail. During this same time frame Justin, the operations manager in Boston, kept closing out every ticket saying «Sorry, not sorry. Call your credit card company again and don’t forget to rent with Payless in the future!» Ummmm, that is never going to happen. I’ll walk first. Called their call center (conveniently located in India by the way — way to support the American economy, Payless.) Was told by «Michael» that now the hold won’t be released for 14 business days. I asked for a supervisor, and big shocker, one was not available. Must be nice to work someplace where your supervisor is always gone. When I told him that Eric had said the funds would be released that night and that Demaris said by today (May 16^th), he told me that it would be 14 business days and if I didn’t like that answer then he would end the call because he wasn’t going to give me any other response. I admit, I got a bit ugly with him at that point, but after four solid days of lies, passing the buck, misinformation, and customer service reps have zero clue, I am a little ticked off to say the least. When I asked Demaris why she couldn’t transfer me to the Boston location or have a supervisor call me back, she told me they have no way to make an outside call. So I asked her, «You’re telling me that if something happened at the call center where you are at, like the microwave sparked or the copy machine burst into flames, you couldn’t call for help or to report the fire?» Her response? «No, I would have to use my cellphone.» That right THERE should tell you something about the way Payless treats people.
Please bypass this company and go somewhere else. Check out all the complaints on their Facebook pages, the Better Business Bureau, travel booking sites, and even here on Unilocal.Spend the extra ten bucks and go to Enterprise or Budget or National — someplace where you can actually get resolution.

Awful company that gives you unsafe cars not fit for driving. I rented a Nissan Sentra to drive from BOS to Providence and then down to Newport, RI. As soon as I started driving the car, it was a bit bumpy and touchy when hitting the gas, but I chalked this up to it being an unfamiliar car. On the highway however, it started lurching and I was concerned that it was going to completely stall out in the middle of the road. When I pulled off the highway, the car was jerking almost uncontrollably despite the fact that I was firmly pressing on the brake. It shuttered on acceleration or braking and I felt unsafe driving it any further. It took 45 minutes to reach the correct person on roadside assistance. Everyone kept referring me elsewhere. One woman even told me that I had to return it to BOS (obviously not hearing my complaint that it was unsafe to drive) and then hung up on me, saying she couldn’t help me nor would she redirect my phone call. I finally got in touch with a sane person who helped arrange for a car replacement. She warned me that it could take 90 minutes to 3 hours. Thirty minutes after speaking with her, I received a text saying the car would arrive at 9:22 pm (2 ½ hours after I had originally called). However the car never arrived and still hadn’t by 10:30 pm. I kept being told by the customer service rep that it was «15 – 20 minutes away» but I finally learned that the replacement hadn’t even been picked up yet (it was coming from BOS). The tow truck with a replacement finally arrived at 1:00 am in the morning with absolutely no apology from Payless or the tow company about the exorbitant wait or the fact that they had clearly been lying about the car being on its way. The replacement car drove fine for the rest of the trip but I was extremely disappointed that no one even acknowledged the shitty situation they had put me in when I dropped it off at the airport four days later.

Ok — I was going to give 4 stars until I left my small electronics bag in the rental car-​they called me right away. I fortunately had enough time to circle back from the terminal to pick it up. Excellent customer service! They offered to mail if I was going to miss flight but I had time.
The rental. This is the 2^nd time I have rented from Payless at Logan. Midsize was a red Chevy Cruze-​clean, drove very well. When I checked in the rep reminded me to notify agent at return if gas tank is over half full — credit on the prepaid fuel. I snapped a picture of dashboard at drop off, went in and return was quick and smooth. Did get credit for fuel. I will be back and renting next trip in 6 – 8 weeks.

This is a company you cannot trust.
Nobody was at the reception when I returned that car after ONE-​day use, except a note on the window, said, «If nobody is present, just take a note of the gas level and mileage and leave the car there.» And I did take a picture of the penal and leave. Two days later I got an email asking me to return the car. I called Payless and told them I had returned the car. Then they said they updated the status. One day after that, I got a receipt charging me for THREE days, with wrong gas level and mileage on it.
I called and complained about that. They created a ticket. And then one guy said they would refund me $ 20. What the hell! They just throw out a random number and want to let this go away?
This is a company you cannot trust.

I had reservations for 3:00 pm. I arrived an hour early. The representative said that we couldn’t pick up the car until the time on the reservation. After speaking to her and telling her we will bring the car back at the earlier time, she said it would be ok. Almost at the end of the transaction she must have realized she didn’t have the car we reserved. She wanted us to upgrade and pay for the difference. We didn’t want a bigger car nor did we want to pay the difference. If we wanted the car reserved we had to come back 30 – 60 minutes later, because they «have the cars lined up according to the times reserved.» We came back an hour later. Again after going through the process, she offered an upgrade at no cost, but we had to wait 10 minutes, in order to place the car in the system. We didn’t want the car. We waited another 10 minutes. She came back saying they didn’t have the car size we had reserve to begin with.
Needless to say we were livid. We had wasted nearly three hours. We cancelled the reservations and left. No apologies. No supervisor to try to help.
Poor customer service. Monkey business!!! Stay away.

The car smelled like a mixture of puke and cigarettes and there were stains on all of the seats and on the chair backings. I had to drive with the windows down the entire time so that I could breath. I ended up buying a bottle of fabreze and using almost the entire bottle on the interior of the car.
The first car I was supposed to rent had a broken seat belt, which made the fourth member of my party unable to safely be in the car. So we received a different car that was more money.
On top of that, the car that was quoted me under 200 $ ended up costing me 500 $ to rent. The insurance plan is 25 $ per day which seems entirely unreasonable. The insurance plan alone cost a total of 150 $ for 6 days. Okay fine, the cost is now 350 $, what hidden fees resulted in an extra 150 $?
Also when I dropped the car off, they’re was no personnel to complete the return process, including giving me proper paperwork and receipt, I had to go to the podium and wait until the attendant stopped taking to her friend to help me.
I will never rent from Payless again. This was not a «pay less» experience when it costs 250% more then the quoted price.

Payless offered a competitive price, so I went with them. However, upon returning my car (5 hours early from my reservation), I was told to leave the keys in the car and then I was good to go. Two days later, I received a call that my car still hadn’t been returned. I immediately call the office — no response. The next day, I get a bill with an extra day’s charges (@double the cost). I call again and receive no response. I also called the corporate office and was told they could do nothing. I submitted a dispute via their online service, and the response was just that the charge would stand. I still have not had any calls returned. I cannot recommend this business because of their blatant lack of customer service.

My rental experience with Payless at Logan Airport was pretty good. The price was great!
A couple not-​so-​great things:
1.) The car wasn’t as clean as I would have liked. A couple of the door pockets had trash in them still.
2.) I arrived at Logan airport to a phone message from the Payless rep saying that I had to get there in 20 minutes or he was leaving for the night (my flight arrived late). I left my GF to get our luggage and got over to the Rental Car facility around 11PM. Waited 5 – 10 minutes for the rep to get back to the desk, but then everything was fine after that.
No big issues, overall it was perfectly acceptable and the price was right.

I arrived at your counter around 730p to find a line of 10 – 12 people and only one employee handling all of them. Waited around 45min –1 hour to finally rent my car. Nice gentlemen working the counter was still very friendly despite having a long line and unhappy people waiting to get their cars. The return of the car was easy, but you might want to mention to you employee John to smile once in a while. He seemed very unapproachable and grumpy. I’ve been in customer service for many years, and first impressions are important to every customer. Having many rental car choices in Boston and this experience with Payless makes me want to look for better service next time I am coming to Boston, which is in couple of months again.

First car was making noise and had to exchange. Wasted over an hour and a half just getting the right car. Car rental return is nonexistent and had to wait back in line to return keys and pamphlet. No receipt was given. Completely shady rental car. DO NOT USE THEM, time is money and you’ll waste a lot here since you’ll be spending a lot of time getting and returning your car.

Extremely disappointed in service. Only one attendant to pick up a reserved vehicle. Wasted an hour in line. Inefficient operation.

5-​stars for Payless headquarters for refunding the unrequested added-​on charges and their response:
«We will also reeducate the Payless rental personnel at this location and review the benefits AARP members are entitled to. I again apologize for the aggravation and inconvenience this entire rental experience has caused you. If you are in need of a rental car in the future please feel free to contact me for any assistance you may need. Let me know if you have any additional questions or concerns.»

Oh do NOT do it. Yes, their rates are lower than all the others. Here is why: understaffed at the counter (30 minute wait). Disorganized and overbooked (35 additional minutes waiting for a car, not the kind I reserved,). Understaffed in the garage — i.e. no one there on Monday at 3 pm or Sunday at 1 pm. Unclear return policy, I waited on line at the counter as instructed when I had picked up, only to find out 15 minutes later I could have dropped the contract. Staff is surly and could not be bothered, and manager was curt.
Pay the extra for another vendor, unless aggravation is your goal.

If you EVER think to rent a car from here please bring a tent with you food and snacks cuz you will wait FOREVER. ITS NOT WORTH IT.

Good: fast and efficient. I had booked online and didn’t have a long rigmarole in getting the car. The counter had two people late on a Friday night while it seemed that other counters only has one (including the big names, and even their friends at parent Avis). The queue was short relative to the others. The staff was super friendly at both pickup and drop off.
Bad: When I returned the car, there was no one there. I had to go inside to «check in» the car and luckily there was no line. However, it was strange that I had to go inside. Maybe this is an off-​hour thing???
Strange: I had somehow caught it with short lines both times. I doubt this is usual. If you rent from Payless, let me know and for a drink, I’ll be your lucky totem against the queues.

The fair rate for #Payless car rental is 0 #“zero” out of 5. #Literally zero!!! I rent a car from them and had several problems:
1. I didn’t find their place in the BOS logan airport. After 30min, I found small sign of Payless near Avis and Budget.
2. Nobody was there and when I asked other rental cars, they told me that they always work between 10am to 5pm.
Such a ridiculous company that works 7 hours in a famous airport in the US. Please don’t rent a car from them because I promise you will suffer like me after a long trip from west coast to east coast.
AM

Payless car rental do not rent from these people. They are crooks they take $ 200 from you upfront and don’t tell you that at the counter that they require a deposit nor do they tell you online.
When I called I was told it would take 2 weeks to get my deposit back. But then when I called back because the woman hung up on me I was told 48 hours. So who knows. All I know is that CUSTOMER SERVICE is not part of the service.
The staff is rude. The car was ok. They are owned by Budget Car Rental.