Enterprise Rent-A-Car

Excellent customer service. I was greeted by the employee at the counter with a hand shake! Employees are very polite and friendly, and does not try to sell value added services like insurance /​road side assistance.

I use Enterprise all the time for business travel, but I have 3 beefs that I wish someone at Enterprise would listen to:
1) If you’re not going to make them work properly, get rid of the check-​in kiosks! Most of the time I can’t get the stupid things to find my reservation by my driver’s license and then when it does find the reservation, it won’t except my credit card. Why? Because I go by my middle name for most of my ID’s, but my drivers license shows my first name. This is a simple programming fix — tie the license number to my account and forget about the Name. Same thing with my credit cards — tie the CC number to my account, then it won’t matter that the name on the CC doesn’t match the name on the License. If you’re not going to fix the system to be user friendly, throw it out and out the clerks back on the counter.
2) Stop shaking my hand! It’s uncomfortable and unsanitary. I try doing a bump, but it’s awkward.
3) Give me a key chain I can put in my pocket. I can’t believe you can’t figure out how to store the extra fob and key in someplace more convenient than with the key and fob I have to cram in my pocket.
Are you listening, Enterprise?

Literally the worst service I’ve ever experienced. I have been renting consistently for over a year and have never been so humiliated or frustrated like I was today. Gary DeCicco was the manager working and was beyond disrespectful thus forcing me to waste my time and write this review. He has absolutely no sense of urgency with customers waiting for service and gave me trouble trying to find me in the system. He complicated everything and wouldn’t say anything. He was so rude I left and got a zip car. I refuse to deal with enterprise after this jerk who is a «manager.»

I gave them another chance to see if they have learned from the pass. But I was SO disappointed again, the service was HORRIBLE the car that I’ve reserved didn’t have it or not even similar, when asked to speak to the manager (Gary DeCicco Jr) I had to wait at least 25 minutes and when he came in he didn’t even say hi, he was SO RUDE and disrespectful… If he hates his job that much maybe he should consider leaving or look for another job. The bottom line I am DONE with Enterprise I’m going to AVIS!!!

I had a very pleasant experience at this rental location. There was a staff person waiting for me at the lot who greeted me, took my bag, and escorted me to my car. The previous month I was at the same airport but rented with a different rental car company and received indifferent service. I would highly recommend Enterprise and will be sure to rent there next time. Why not 5 stars? Well, Hertz has locked up the more choice location on the ground floor of the parking structure. Nit-​picky, I suppose, but still a minor convenience factor when returning the car.

I went from being a loyal enterprise customer to someone who never wants to rent from them again. I had an issue with the missing license on flight out and they did so little to help me. The counter rep was more polite than the manager, but overall other rental car agencies were far more polite and helpful. Traveling is hard enough, either your rental car agency makes the end of your trip easy or they hide behind policies and do not value loyal customers.

They over charged me for $ 44 and i did not receive receipt in the email.
I wasn’t provided any help or instuction manual with car seat set up

The attitudes toward local renters (not getting off of an airplane, renters from other locations) is the worst ! «It smells like smoke» is a code word used to discourage the renter from swapping into another vehicle. Even when you tell them you are swapping due to a mechanical issue.
If you want to discourage people from swapping rental vehicles, POST YOUR POLICY!!! If you don’t want people from other locations coming to the airport: EXTEND THE STORE HOURS!!!

Thomas was very helpful very professional in and out process unlike the predential center rude and racist. Thomas made me love enterprise even though we couldnt get a tahoe lol we got the van he moved car for us did the paperwork told him we would be writing this and then off we were. Makes me wanna ask for thomas every time

I rent cars once or twice a month for work — either from this Enterprise location or Hertz where I am a Gold member.
I wish Enterprise had a similar system where I could just walk to the car when I get to the Rental Car center, but they’re distinctive in the rental car market in that their people will walk you to the car, personally check it over for damage, and then send you on your merry way. I love that at Enterprise, they’ll actually look the car over for damage — at other rental car companies, I have to do that (after an instance where a company tried to bill me for existing damage this is something I do all the time)! Just as a quick tip, take a picture of the car (all sides) before exiting the garage in case a dent/​scratch is missed, and they try to bill it for you afterwards (it’s happened to me before at another airport location).
I’m a fan of their personalized service, and their fleet tends to run younger than the cars I’ve rented at Hertz. My only cons are the few times I’ve had to wait for an Enterprise person to walk me over to a vehicle and check it over when I’m running late and need to be out of the garage ASAP for a meeting. I’ve also had a random time where I dropped off the car and ran for a flight, but had to call the next day as I kept receiving automated emails asking where the car was. I called the branch, and it was resolved right away, which I appreciated!
Overall, a good solid car rental place at BOS!

My husband was all too eager to select a Dodge Charger for our rental car in Boston. The car was all scratched up, and we made sure the employee noted that on the paperwork. Upon exiting the lot though, the gal in the exit booth thanked us and when we pulled forward, I guess the car hit the yellow metal stopper and we bounced backward. At the same time my husband uttered, «WTH?» the booth gal screams «WHAT THE F**K?» Guess she forgot to release the stopper or it got stuck, but it left a huge yellow mark on the front bumper of the car. She notated it on our paperwork and said we could keep driving the car or we could exchange it out for another. We decided to keep the car and there weren’t any problems.
Their handling of billing and payments, on the other hand, is another story…

So if you’d asked me what would cause me to break my Unilocal hiatus, I would not have guessed a rental car company in a million years. But my experience at Enterprise was so surprisingly good that I feel compelled to write a review.
Usually, I hate renting cars. The run-​around from spot to spot with poor signage, the aggressive insurance up-​selling, the impossibly slow service. I’ll go out of my way and pay extra to use Zipcar rather than a traditional rental car agency most of the time.
However, I needed a car for a few days and couldn’t justify the price differential with Zipcar, so I looked around for rental cars. I thought the companies were pretty much all the same. I hadn’t rented from Enterprise before, but they were cheapest by far this time, so I went for it.
(Minor caveat to my 5-​star review: their website looks like and functions like it’s from 1995. Someone should update that.)
I was impressed with Enterprise from the moment I picked up the car. It was the only car rental station at the airport without a line on Thursday of LDW, and the woman who checked me in was SO friendly. And get this — it was a week before my 25^th birthday, so she actually OFFERED to waive the underage driver fee without me even asking! (Granted, I had a coupon code that would have taken it off anyway… but still.) Then she directed me carefully to a pickup spot where there was a super-​friendly greeter and a line of available car checkout guys. The car guy let me have my pick of a few options for cars (never had that happen before) and did a walk-​around with me to check for damage. Then he just simply asked about insurance without the detailed upsell, checked off supplemental liability (yes, Unilocalers, I know it is expensive, but you really need to get that if you don’t have a car), and I was on my way.
All-​in-​all, if I have to go traditional rental car company again, these guys are getting my business.

I returned a car to BOS on Saturday. I do not rent cars often, but when I do, I usually use Enterprise. I just wanted to say, that I think this will be the last time. The woman who checked me in was SO RUDE. I do not know if she was having a bad day or what, but she wouldn’t tell me which direction to walk to get to the airport. She would not answer any of my questions. She kept shaking her head at me for no apparent reason.
She really was a horrible human being. I hope someone speaks to her about the way to treat people going forward.

There are exceptions, but in general my experience with Enterprise, especially recently, has been very good. This location (at BOS Logan Airport) was a continuation of that trend. Short lines, very quick pickup, competitive prices, quick and easy return, and a car that was clean and worked well.

I arrived in Boston/​Logan Airport for a family emergency on June 6 – 8, 2015. I had reserved a car with Enterprise ahead of time. I did not rent a transponder for the highway tolls, but instead paid in cash, each and every time. It is possible that I had backed the car up to get into the correct lane for paying cash. In any case, I quite definitely did not run any tolls.
On July 19, 2015, I received a letter from Enterprise, stating that they had paid a toll on my behalf and were additionally charging me $ 15 on top of this. I immediately called the telephone number indicated on the letter from my location on the West Coast: after 10 minutes, no one picked up the phone. I then surfed to the URL indicated on the same letter: the webpage basically said nothing more besides «you must pay us», and provided a link to a second page where one may contest the fee. That second weblink was very DEAD.
I then tried to call the national Enterprise service number: no one picked up the phone. Then, I called the rental number with Enterprise. Of course, someone picked up the phone. I explained the situation to the employee, and they referred me to the same phone number which no one would answer. I called back the rental number and explained that no one answers that phone. A new person was only capable of repeating the same advice from a simple script. I told him that he was just reading from the same script and not addressing my questions. His response was to repeat the same script. If that is all that this employee is capable of saying, then please just replace him with a recording.
Concluding, I am very definitely not impressed by the extremely poor level of national customer service with this company. While the people with local center at Boston Logan seemed to be OK, this hassle does not warrant dealing with Enterprise any more in the future.

DO NOT RENT FROM BOSTON LOGAN ENTERPRISE.
I attended a writing conference during the last week of June, and was flying from Indiana so I made sure to book all of my travel arrangements well in advance.
I used Enterprise’s online booking service, and the estimated price came to about $ 176 for one day (Saturday evening– Sunday morning). Less expensive than a bus or cab ride to Amherst, so I figured it was my best bet.
On Sunday morning I drove into town to drop off the car at the local Enterprise, placed the keys in the drop box, and went on my merry way!
My bill came later that week. It was not $ 176, but $ 353!!!
I called customer service at Boston Logan and spoke with an agent who told me that even though there might be a dropbox, some Enterprise locations charge on the weekends when they’re closed. That means that even though I had the car for less than 24 hours, I was being charged for two days of renting (Saturday-​Monday). I was given no warning about this when I booked online or when I picked the car up from the airport on Saturday night! I even spoke with the agent about the day and time I would drop the car off in Amherst, and she said nothing about this charge!
Eventually, the agent I spoke with over the phone offered to «take off the extra day,» and explained that my bill would now by $ 250. Even though this wasn’t the original estimated price, I thought everything would be taken care of.
But of course, the saga continues. Not only was my money not refunded, but I have tried to call Boston Logan’s Enterprise 3 TIMES and left one voicemail and have gotten no response. I even spoke with Enterprise’s general customer service, and the agent who pulled up my bill said no notes had been made regarding my issue, and there was nothing she could do because only Boston Logan can change my bill.
So…two and a half weeks after I rented this car, this problem STILL has not been resolved.
MY ADVICE TO YOU: Rent from elsewhere when you’re travelling to Boston Logan. My boyfriend rented from Avis when he arrived later in the week. We had the car for two days (11 a.m. Saturday — 5 p.m. Sunday) and he was charged $ 149; no hidden costs, no issues.

Enterprise is my favorite rental car company. Here in Milwaukee, the employees are all exceptionally friendly. In Logan, I was able to check out my car at a self-​serve kiosk that scanned my drivers license! Super quick, super cool! Great job Enterprise :)

Boston is expensive! my rental car was only around $ 102 for 3 days for an economy car… full coverage insurance cost me a total of $ 300+!! i just had to suck it up since there’s snow here and we can never be too careful but geez, that much for only 3 days. This amount is my entire weekend getaway in California with food, lodging, and rental car. Service was good though and the car we had was brand new. i just reviewed the receipt they emailed me and WOW under Taxes and Fees there are some charges that i don’t even know for what…
TIP: if you’re renting a car and it’s summer time here in Boston, just get the basic insurance…

Very quick, simple, and efficient service from the both the associate at the counter and those in the actual garage. I wasn’t bombarded with upselling at either area and was given a choice of a few different cars.
One of the best things about Enterprise is the walk around they do at the beginning of your rental. It helps to keep you protected against any damage that might exist on the car when you pick it up.
Dropped off is also very easy, with the associate just checking the mileage/​gas before you go.
Would definitely rent from them again if the price is right.

We love Enterprise, and we’ve use them in six or eight cities over the years.
They’re not prefect and sometimes the lines in their confining office can be maddening, as it is in this location. But when you get to the counter, they’ll do anything for you. Upgrade your car? No problem! Want a hybrid? If they have one on the lot, it’s yours. They just go out of their way to make you happy, and for that reason alone we keep coming back.
For us, those waits in line are well worth it in our opinion. Four Stars and yes, «we are a Fan!»