Hyatt Regency Boston Harbor

The hotel over view was good
But the problem is that the front desk is unhelpful and impolite over all (lier) about reservation, when we first came to the hotel to make a reservation the hotel front desk told us there is no room available, but the thing that I am smarter than them cuz I looked over online and I found a lot of rooms available and i booked a room by online that I am looking for, however the reason why I am writing this because this not an appropriate way to treat customers to be welcomed in this hotel. I am thinking this place should be more careful in future.

Very expensive for what you get, super lumpy gross pillows, not all all what one would expect for $ 350+ a night. No exec lounge, no real upgrade for Diamond. Last time I’ll stay here.

Stayed here for 5 nights for business. I come to Boston once a year for a big convention (4^th time this year), and this has been the best hotel compared the others.
Pros:
Free shuttle to and from airport — they want you to call after you pick up your bags from baggage claim, and it can take anywhere from 5 – 15 minutes (they tell you about 15 min. on the phone). I called while I was walking to the claim and was lucky enough to time it right where my bags came out and I didn’t have to wait long for the shuttle to arrive.
Quiet/​Clean hotel — looks rather old and small on the outside, but does not feel like it at all in the inside. Room felt spacious, was clean, and smelled nice.
Service — The service is excellent. Front desk staff was friendly and efficient, staff at restaurant did a good job, and the bell hop really went above and beyond. They even have a «convenience collection» where you can order different things free of charge for your room (see photo).
Gym — very nice, spacious gym. New treadmills, free weights up to 50lbs, medicine balls, and yoga mats. The treadmills are facing the harbor and you get a nice view of downtown.
Excellent views — You can see the harbor and downtown from the elevators and the restaurant. It made for a nice thing to look forward to every time when entering the elevator.
Cons:
Expensive water bottles — cost $ 3 in both the vending machine (cash only) and snack store they have
Water pressure — bathroom sink was too weak, and the bathroom shower was too strong (and difficult to adjust)
Location — it took about 10 – 15 min to get to the convention center, and about 20 – 25 min to get to Boylston St. which isn’t too bad but there is nothing walking distance in the area. You feel a bit secluded from all the action, but that can be a good thing too if you want to be away from the hustle and bustle.
I’ll more than likely stay here again when I come to Boston again for business. It was well worth the $ 179/​night.

Rooms were comfortable, smelled clean, and were decorated nicely. The view of the harbor and skyline was amazing & peaceful. Compared to other hotels I’ve stayed at, the Hyatt was quiet — very little bleed-​over noise from adjoining rooms. We also enjoyed the restaurant downstairs. I recommend the beet & goat cheese ravioli! It was amazing. I’d love to stay here again!

Wow, this hotel was great, we stored our bags for 3 days before our actual stay, when we came back the employee who took the bags remember us immediately. The front desk gave us early check in no problem to help us out and gave us a room overlooking downtown Boston. I recommend this hotel, the staff was great and friendly. Will definitely be back.

Have seen a decline in quality and service here over the past few years. So sad because it used to be so great.

We stayed at this place for one night. We got the reservation through hotwire and we were not the least bit disappointed! The views are gorgeous. The other awesome thing about this hotel is the water taxi! If you have never taken one before, I highly recommend it. We took one over and walked about 10 minutes to get to Harpoon Brewery. Definitely would stay here again.

This has been one of the better hotels Ive ever experienced. I was thankful that they had a free shuttle service available that took me from the airport to the hotel and from the hotel to the airport subway station. It says there is only a 15 minute wait but coming from the aiport to the hotel, it took at least 30 – 45 minutes, which became frustrating when I called the hotel to find out why the wait was so long. They apologized but it never changed.
The rest of the experience was wonderful. We lucked out and received a room with a view of the harbor on the 12^th floor, the view was just breathtaking! The hotel beds were spacious and comfortable and the amenities in the room were also nice. I took a water taxi, which picks up right in front of the hotel across the harbor, I am sure the water taxi gets a lot of business during the warm months.
We stayed halloween night and had an oh so pleasant 3 am wake up call via the fire alarm, that was not fun! There was no real emergency thankfully but walking down that many flights of stairs was pure torture. The hotel has a breakfast buffet, which was very pricey but delicious!
If I ever visit Boston again I will definitely be staying here again1

My boyfriend and I just stayed here for our first weekend together in 5 months, and we loved it. Our harbor view was gorgeous, the bed was incredibly soft, and the food was delicious (I recommend the lobster roll). The front desk staff and concierge were friendly and helpful. The water taxi stop is so convenient for going across the harbor, and it was always up front by the time we went down. We’ll definitely be back!

Outstanding hotel. Great friendly service, clean modern rooms, beautiful views of the harbor. I booked with rewards points and got an upper floor room with harbor view, free breakfast, late checkout, and free WiFi. There’s a shuttle van that goes to the airport. The breakfast buffet is really good, would have been worth paying for even if it wasn’t complimentary. Highly recommended!

A beautiful hotel in a great location. My experience started off quite poorly though. Even though the hotel is 5 minutes from the airport, it took the shuttle close to 45 minutes to get me. This was after being told when I called «15 minutes or less.» I called back a second time after 30 minutes and was told «5 minutes.» So, when I got on the shuttle I was none too pleased.
The driver knew and was profusely apologetic… sincerely so. He then handed me his card as I got off the shuttle and on it he had written — free breakfast up to $ 35. This blew me away. 1. To take the time to care is becoming a lost art of customer service related businesses. 2. For the hotel to empower him to do so is fantastic.
This hotel is pricey but everything is top notch. Can’t say enough about the comfortable bed. Water Taxi picks up right out back. Breakfast was A+… I got Lobster Benedict. Wow!
Highly recommend.

This is a perfectly acceptable hotel, very comfortable. Wish I’d gotten to spend more time here since the price is a little steep, but I managed to get enough sleep before my 6AM flight, and I’m thankful for that!
The only issue I saw was that the A/​C is pretty loud when it turns on and off.

A good business hotel, but far from anything and everything, as its almost along the runway for Boston Logan Airport. If you’re an air spotter like I am, you’d love the airport views.
Sound proofing ia fantastic as I couldn’t hear any outside noise from the room.
This is the hotel you stay at for a quick overnight on a layover.
Enjoy a good meal on the patio as you watch the sun set over downtown boston. The sky just lights up the beautiful views. Ideal for a wedding location for reception and ceremony.
I enjoyed my breakfast and evening snacks just taking in the lovely harbor.
As usual, great beds, and comfortable rooms. Gotta love the Hyatt brands.

Only reason for the 4 stars is location. We a 12^th floor harbor view room and as you can see by the pictures, the view is superb. The problem is that the hotel is part of the Airport and has nothing nearby. The water taxi is great but if you are here for a few days it will start to add up.
The facility and staff are top notch. They are definitely a role model for other hotels to follow.
When we travel my wife is armed with her cleaning supplies to clean the bathroom and she was amazed when she came out with paper towels as white as when she started. She even cleaned the floor and could not find a speck of dirt. That is a testament to the pride the staff takes in going a good job.
We ordered room service and were very impressed with the quality of the food. I would highly recommend the hotel if you are ok with the location.

Great staff– makes it all the better. We enjoyed staying here last week. I really appreciated how quiet the hotel was and the amazing customer service we consistently received. Everyone who worked there was so nice — we were made to feel appreciated and special.
We had a room with a gorgeous view of the harbor and it was very comfortable. We will stay here again!
We got a great deal here through Orbitz otherwise I would not have known how great this place is. I recommend it if you cannot afford the $ 500/​night hotels in Boston central. It is five minutes away by water taxi.

My son (9) and I visited the Hyatt April 3−5^th this year (2015). What a gorgeous hotel.
This hotel is situated next to Logan airport. It is across the Boston harbor from downtown Boston and is accessible by car or by (more fun) a water taxi. More on that later.
First, it is very reasonable, which surprised me bc it is a Hyatt after all. They have a concierge, attendants who help you out of your taxi and insist on getting your bags so you can get right in to check in. Who cares if they do it for the tips… their job is to assist and they do it gladly, which is what matters, not the $ 5 or $ 10 you are going to part with.
We checked in, and the woman informs us that we could either have a room that we paid in advance for which faces the airport, or for $ 30 more per night, we could have a room that faces downtown Boston, across the harbor. I didn’t think $ 30 was outrageous considering the view, so we took it. She put us on the highest floor, 15.
Glass elevators which looked out on the city. Just real classy. Everything, extremely clean and anyone you meet is smiling, said hello and is eager to assist.
The restaurant across the lobby is fantastic. We went there for dinner that night. We went to the room, and it was BEAUTIFUL. And the view! Out of this world.
I decided to call the restaurant and ask if we could make reservations for that night, and the gentleman explained he just came in, could he call me back. I said sure, not expecting a call as usual wi everywhere else.
Ten minutes later, the room phone rings, I get a «hello Mr. Young. You are all set.» Amazing service.
We get to the restaurant, which of course overlooks downtown. They lead us over to a table next to the window with a «Reserved» sign on it. He removes it and pulls out the chair for my son. He was treated like a king.
Dinner was amazing. Food was incredible. Sure, expensive, but this is where the hotel makes their money especially considering the only other food source is taking a water taxi all the way downtown.
This is also whee your room service comes from, so expect much higher prices than other hotels. But, everything, including breakfast, was 100% amazing and hot and delicious. I set the breakfast for 8am, and 8am the knock came. Literally on the dot. The only thing I didn’t like was there was a $ 10 surcharge added to any room service order. I know that the meal prices are considerably higher than other places, but adding that surcharge is like Disneyland charging for ice in water. Like, enough…
Anyway, the water taxi. You buy tickets at the front desk. Each round trip is $ 20 (STEEP). There are child prices, but I believe the child cutoff age is 11. Sharply lower for children. The plus is that if you don’t use the tickets, you can save them for another trip or cash them back in. And, they are good for ANY water taxi, not just from the Hyatt to downtown. The taxi tickets are taxi tickets, not hotel tickets FOR the taxis.
There are ALWAYS at least one water taxi waiting at the Hyatt wharf and
at the corresponding Hyatt port on the downtown side. Always. When one leaves, there is the other to take its place.
The captains are totally nice. Amazingly. They are locals, they speak to you. It’s a nice 5 – 10 minute ride across the harbor.
I think that is about it for the Hyatt. Oh and some would say «oh, but it is by the airport». I didn’t hear or get awakened by one single airplane. Not one. So don’t worry about it.
When we come back to Boston, I wouldn’t hesitate, in fact I’d insist on staying here. Keep up the good work.

I’ve never encountered a hotel staff more dedicated to outstanding customer service than the staff at the Hyatt here at the Boston Harborside.
From the front desk to the valet to the restaurant staff… Incidentally, the restaurant has a breathtaking view of the Boston Harbor… The staff is fully committed to getting everything perfect. There are so many examples to cite: The person in the elevator who wanted to make sure that my stay was excellent; the front desk staff and restaurant staff who did everything they could to expedite my check out and get me to the airport when I realized that my flight was earlier than I had thought, even offering me a cab to shuttle me from the car rental service station to the airport… I could go on and on with the many instances of friendliness I encountered.
In addition, the food in the restaurant was outstanding, and my hotel guestroom had a view of the harbor similar to that in the restaurant. I really loved my stay at this hotel.

Great experience and very helpful staff. The room was clean, comfortable and gorgeous. Even more amazing was the view of the harbor at all times of the day.
The only ⁵⁰⁄₅₀ critique I have is how thin the walls «seem» to be. You can hear people talking and passing by, but it wasn’t ridiculously loud like some of these other reviews may have experienced during their stays. It’s only slightly annoying if you’re tired and trying to sleep. But really good for safety in case some trouble may happen, people can intervene and help if we can hear someone in their room.
Overall a great experience and a gorgeous hotel. Be sure to find the «Finding Nemo» tank located up the staircase!

We stayed in this hotel on a Tuesday through Saturday. My husband had a class in the hotel so we decided to stay there.
The hotel is right by the airport which is very convenient and you do not hear plane noise which is even better. There is a free shuttle 24 hours a day. It is an older hotel but they have done a great job keeping up with the times.
There were a lot of good things about the hotel and then some so/​so so I am just going to give you the good and the not so good.
The Good
1.) Close to the airport (although if you decide to not take shuttle and cab it make sure you tell the cab driver Hyatt Airport and not Harborside) I guess it used to be called harborside and the cabbie took us to the wrong Hyatt because we did not refer to it as the airport Hyatt.
2.) The View– You cannot find a more beautiful view of Boston than from this hotel.
3.) The concierge staff (Johnny/​Brendan) and the front desk (Gabriel). They all go out of their way to help you with directions, restaurants, and tickets. They are always friendly!
4.) The patio for drinks has fire pits and that view
5.) Location if you take the free shuttle to the airport you can catch the subway
The Not So Good
1.)Housekeeping– My hubby had classes early every morning so i tried to sleep in. Every morning around 7 the housekeeping crew would start cleaning LOUDLY. There was no way to sleep in. Then when I would go get breakfast I would let them know I was leaving my room so they could clean only to come back hours later to it not cleaned. Our room did not get cleaned until about 2:30 every day. If I would try to ask them to clean it sooner they said they did not speak English. In hindsight I should have called the front desk to see if they could get it cleaned faster.
2.) There is no pool which is kind of a bummer if you are a spouse of someone attending a conference. And if you want to take the water taxi it is 17.00 round trip which gets expensive after awhile. Now that I feel safe in the subway I would take the shuttle (free) to the airport and catch the subway but at the time I didn’t feel comfortable.
3.) The food is very good but the menu is very limited
All in all, it was a nice place to stay but it is kind of out of the way. The thing that makes it a good place to stay is definitely the front desk, drivers, and concierge staff.

We got in at 2am and our check in process was fast and smooth. Friendly and attentive service and they brought a crib for our daughter right up to our room for us within minutes. Free apples at the front desk!
The room was spacious, comfortable and clean. Awesome bathroom, lots of amenities and amazing housekeeping staff. Beautiful views — even in the elevators!
Continental breakfast was sparse but we arrived later in the morning.
Walked along outside the water with our daughter and loved it. Super close to the airport, like a five minute drive!
Ordered food to go downstairs and it was delicious! Perfectly cooked salmon, chicken and broccolini (best I’ve had) delicious! The waitstaff — I think she was actually just the hostess, she was Egyptian — was so amazing! She was very sweet to us and even better to my 15 month old daughter. She waited on my husband while he wakes for our food and gave us a free apple juice and meal for my daughter along with a couple waters. She was so awesome — it’s people like her that make you feel special and want to stay loyal to a company for it. She didn’t have to do that but she did and to us that’s above and beyond. And unexpected.
Everyone at this hotel has been awesome. I look forward to staying here again.